LONG time Sonos user here but apparently still learning.
I've been in a new house for around 2 years now and ever since moving I've had issues with intermittent drop-outs (zones disappearing, music dropping out, etc) and I'm just now getting around to trying to hunker down and get it solved. After a fair amount of reading I've somehow learned (shocked I never knew this) that the preferred setup is to have a Sonos Boost/Bridge hardwired to your router and then have the rest of the units running wireless on Sonosnet. So I did that this weekend and BAM! Much improved and I'm guessing after a solid 24 hours of non-stop music playback that the issue of dropouts is solved.
However, I've isolated another issues that I've seen a few times but just wasn't 100% sure it was the issue. Apparently when using the Android App on my Google Pixel (1st gen) phone it sometimes (but not always) crashes/reboots my Orbi router (Orbi router plus 2 satellites). When this happens the music in the zone(s) that I'm playing stops (but any other music in other zones continues). Also, if I was trying to control a set of grouped zones, they will ungroup when the crash happens. Once I regain network access some of the affected zones are missing from the Android controller but music usually resumes in one of the grouped zones. Oddly enough, if I open the Sonos controller on my computer, all zones are there and I can resume controlling them normally.
Very odd. Has anyone encountered an issue like this? Is it an Orbi issue? Any workarounds?
I submitted a diagnostic (8141949). The issue occurred about 25-30 minutes prior to running the diagnostic. I can capture another diagnostic closer to the issue next time if necessary.
Thanks in advance for any help. I'm also on hold with Sonos (hour wait!) and will update this post with any information from the support call.