An error occurred while adding songs to the queue (701)

Hi,
Have the same issues here as well but with Apple Music

Using Connect:Amp, Sub, 2x Play3, 4x Play1
If I stream from iPhone on Sonos it works but if I stream from Apple Music, I'm getting error 701

If I try to update, it doesn't work an takes me to error 1101

I've tried today following solution three times as recommended in forum:
Took all devices from system and turned them off by unplugging also from electricity and turned on in sequence:
Modem
Switch
Router
Repeater
Sonos wired devices
Sonos wireless devices

STILL NOT WORKING

I'm really wondering
WHY SONOS SUPPORT IS NOT RESPONDING ON THIS ISSUE!!!

If I try to send the support-diagnostic report, it says you need to be asked from support service to send your issue#

Please help, the holidays are about to start and this issue is really nothing what I need to have now!

I had the same issue for a while. I used Xiami as my music service provider and recently I could not add "my favorite songs" in Xiami to Sonos playlist. And actually I could not even add an individual song to the playlist. It shows error701. I just sent diagnostic information and my confirmation # is 8156671. Can someone help with this issue? Really appreciated!

Hi, cpsyctc. Depending on your browser settings, you can at times be redirected to the incorrect page. Here's our UK contact page.

SOLVED (for me anyway). I recently started having this same issue. I would get the error 701 - could not be added to queue. This only happened on Amazon and iTunes music. I have two playbar, sub, and surround systems. Both systems had the 701 issue.

I tried a factory reset on one system- no luck. I removed the music services and added them back - no luck. I removed my Philips hue (because I saw a post that it created interference) - no luck. Could not support diagnostic through app. Removed app, reinstalled it - no luck. Finally, on a complete whim I plugged an ethernet cable from the playbar on one system into a wireless access point that is next to it. At first that system completely disappeared from my Sonos app, then suddenly reappeared. I tried the Amazon and iTunes and they miraculously worked - on BOTH systems. Go figure.

I guess the lesson here, is continue to think of every possible scenario and when you are finally in complete desperation try the most illogical solution you can think of. It makes no sense, unless the fact the wireless access point was providing interference. But if that is true, why all of a sudden did it stop working after six months? Like I said, illogical but solved.

I get the same error message all the time - how can this be resolved? It feels like there is a limit on the number of songs you can add to your queue in Sonos???

Thanks for your reply! I also received the 1002 error message. Just sent diagnostic information and my confirmation # is 8155487.

From what I have read here, seems like a wireless issue - makes me a little disappointed in Sonos. Wish it worked better. I do have over 3000 songs in my spotify library, but I didn't think that would be an issue for Sonos.

Well, the wireless issue might be a problem with wifi interference. Might we worth checking these FAQs;

error codes

Wifi Interference FAQ

You may want to try connecting one of your Sonos devices to the router with an ethernet cable, too. That would put it on a parallel network called SonosNet, so it doesn't use up your own wifi's bandwidth.

Hopefully someone from Sonos will swing by and look at that diagnostic, and be able to give us better information.

Hi have read a number of comments in this community - my whole system is jammed as when I try to play my tunes I get error message 701 or 1002 "unable to join queue", or unable to connect to //HOME/Music - doesn't appear to be a consistent approach to the error messages, just a system that I cannot use. The answers given on other pages have not helped me so far. I have submitted diagnostic 8166377 - can you help please?

I’m having the same issue. Songs saved on the device work, but if I try to play anything on Spotify or Apple Music I get error 701. Very frustrating. If anyone can help I’d really appreciate it.

I too am seeing this error when trying to add tracks from Spotify to the queue (as few as 1 track), but files that are on my NAS are added without issue.

What's really odd is that if I power cycle all my Sonos speakers (2 play:1s and the playbar in my 5.1 setup) I'm again able to add tracks from Spotify (full playlists too like my Release Radar)

I'll work fine for a day or so, then back to 701 when trying to add any tracks from Spotify

Just adding my voice to “an error occurred while adding songs to the queue 701”. 44 songs in the queue, so not that large. Come on Sonos you demanded I spent my time updating the App earlier today. I can stream video over wi-fi, so it’s not my network. Feeling frustrated.

This error 701 is getting frustrated please respond Sonos.

I have 5 players, and my latest (Daughter's Christmas gift) a play-3 is having this error.

The only thing she can play on her play-3 is local files - no Spotify or Radio.

I had the same using Amazon music, I tried various like others reset Wi-fi unplug all speakers 2 ones and a sound bar so as a last resort I removed the app from my iPhone, rebooted it then did a fresh install and it worked. Good luck this may not work for others but we can only try.