Question

AMP 2019-edition won’t connect with S1

  • 27 July 2020
  • 1 reply
  • 33 views

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System:

Play5 (1G), Play1, Play3,Connect, boost and AMP (2019)…

After the upgrade to S1, my whole system broke down and no speakers appeared on my app. After much frustration (and seaching) I’ve started all over and configured all of them again in S1(due to Play5G1)…

For some unknow reason the Amp won’t connect in the final setting, i can add in the app, se the Amp Picture with serialnumber but then it dies ind the last moment with “not connected, move it closer to router - see FAQ.sonos.com/icr... 

I have’nt moved it after the update, rebooted everything and reset the amp to factory setting, but nothing works.. Any suggestions?

 

regards DVZ

 


1 reply

Userlevel 4
Badge +12

Hi @devoszehngraff, welcome to the community! Appreciate all the details here but can you please submit a diagnostic of your system to help you with how to proceed from here. Reply to us with the confirmation number. Thanks! 

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