Amazon unlimited or apple music not recognised

  • 25 January 2020
  • 1 reply

I had an issue previously with 2 of my speakers. They would not recognise that I had Amazon unlimited or Apple Music when using either voice assistant. It would tell me I had to purchase it as clearly thought I did not have it. Could play from Sonos app ok or I could tell another speaker to play on the affected speakers and this would work. Spent 6 hours on the phono to Sonos who could not solve the issue at all. It was left that a more senior tech would call me. However as I bought the speakers via Amazon I was able to exchange them and replacements worked perfectly. However the same issue has now started on my Sonos Move. Anybody got any ideas?

1 reply

Userlevel 1
Badge +4

Hi @Wburns. Thanks for the update and welcome to the Sonos Community.

It looks like this support ticket has already been taken care of by our Sonos Support Agent. If you have any additional issues, please respond to the latest email that we have sent out and we would be happy to proceed further.