Alexa won't play BBC radio stations on Sonos One from Tune In

  • 20 March 2018
  • 1 reply
  • 288 views

Alexa picked up and played BBC Radio for the first few days now she says 'playing Radio 4 from Tune In' but then nothing happens? This seems to be a known fault but I thought from reading the Boards it had been fixed.

I can use my phone as a controller to play it but I liked the ease of using Alexa.

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1 reply

Userlevel 7
Badge +19
Hi, ptarmiganglitter, welcome to the community. We can certainly get to the bottom of this for you. Following an occurrence of the issue, please be sure to submit diagnostics, responding here with the corresponding confirmation number. This way we can identify and subsequently resolve the issue for you. Many thanks in advance.