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Alarm chime plays instead of selected radio station

  • 25 April 2019
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60 replies

Any time it plays a chime rather than the radio station, it is an indicator that at that moment, the speaker was unable to reach out and connect to the appropriate stream. It could be anything from the radio stations server being down for a moment, a DNS issue somewhere in the internet, or a problem in your local WiFi, due to wifi interference, or a duplicate IP address issue. You only have control over those last two possibilities.
This morning the chime played instead of radio. Hopefully a one off...? Will monitor
Works fine again, thanks 😊
Userlevel 3
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Yes, I can confirm that my alarm is working properly again using TuneIn. It wasn’t the BT Hub snoozing as I’d initially thought but a TuneIn problem being encountered by a number of Sonos users and which Sonos has sorted out with TuneIn.

My other mysterious issues were sorted out too - the diagnostic report indicated one of my speakers was running out of memory. A system re-boot and change of channel suggested by Sonos Support eventually sorted that out.

The issue I had when trying to resume playing a paused queue, where I would get an ‘access to music denied’ message whilst the system scrolled through tracks until it could regain access, turned out to be because my Mac has an energy saving setting that turns off hard drives whenever possible (including my external HDD where my music was located). Simply unchecking a box in the Energy Saving settings resolved that. Again I had initially thought it was a problem with the BT Hub snoozing but it wasn’t.

So, sorry BT and thanks Sonos.
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Hi folks,

The issue causing the chime to play instead of TuneIn stations should now be resolved. If you continue to have any issues, please submit a diagnostic report, then reach out to our phone team. You can find our contact information here.
My Sonos One kept dropping out to chimes, with Alexa taking on an American accent and informing me of being unable to answer anything.
Sonos drops to chimes if it loses internet connection, to ensure the alarm still plays.
It would seem Sonos One cannot stay WiFi connected to a BT Home Hub.
I have hard wired it and all is well now...
Fixed here too using Radioplayer in the UK instead of TuneIn. Thank you - the chime has been frustrating me for weeks!!
I too am now in contact with Sonos Support about this issue and yesterday they suggested deleting and re-setting the alarm but instead of selecting the Radio station from those saved in ‘My Sonos’ to go back into TuneIn and select it afresh from there. I followed this advice, not only deleting the alarm in question but also all previous alarms I had set that were no longer in use. This morning the alarm worked perfectly, playing BBC Radio 4. However as this has been an intermittent problem over the past few weeks it would be premature to believe that it has been resolved just because it has worked today so I have agreed to monitor the situation and submit regular diagnostic reports.

An alternative potential fix they suggested was to add the Music Service Radioplayer and then re-set the alarm choosing the Radio Station from the Radioplayer’s A-Z list. I agreed to try this should re-setting using TuneIn not work.

Radioplayer is available to UK Sonos users but I believe it is not available in all countries.


FIXED! Thank you. Seems it’s just TuneIn that is the problem. Just change the radio source to another service and it all works now for first time in a week (myTuner radio seems to work for me).
I have been having this issue for the last couple of weeks. Alarms work with Spotify streams but not TuneIn radio (usually BBC 6Music for me). I thought this was the only source of streaming BBC radio but thanks to the above post I will try using the Radioplayer source instead and give this a try tomorrow.
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I too am now in contact with Sonos Support about this issue and yesterday they suggested deleting and re-setting the alarm but instead of selecting the Radio station from those saved in ‘My Sonos’ to go back into TuneIn and select it afresh from there. I followed this advice, not only deleting the alarm in question but also all previous alarms I had set that were no longer in use. This morning the alarm worked perfectly, playing BBC Radio 4. However as this has been an intermittent problem over the past few weeks it would be premature to believe that it has been resolved just because it has worked today so I have agreed to monitor the situation and submit regular diagnostic reports.

An alternative potential fix they suggested was to add the Music Service Radioplayer and then re-set the alarm choosing the Radio Station from the Radioplayer’s A-Z list. I agreed to try this should re-setting using TuneIn not work.

Radioplayer is available to UK Sonos users but I believe it is not available in all countries.
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Still have issue, even with another radio station. I have been sending Sonos support logs to investigate.

I'm wondering if the issue is when the alarms are set for? I assume the Sonos system is using some kind of time sync, so all Sonos around the world will be exact same time. I would guess most (50%?) alarms are set on the o'clock? So when alarm triggers, there will be multiple Sonos systems accessing the servers at exact same time?

Could it be that there are so many Sonos, all trying to get a radio station at *exact* same time, that it kills the Sonos/TuneIn servers, ie a mini DoS attack ?
Hi all,

I texted support via Facebook Messenger this morning to report the same. They replied within an hour with the following:

"Thanks, Trevor. We've had a look at your diagnostic report and we can confirm that you're one of a number of customers experiencing this issue. We're actively working with TuneIn in order to resolve this. Thanks for your patience"
Just happened 3rd morning in a row after fiddling with settings. Radio Instantly available if turn off chime and play the radio. Diagnostic 609298965.
Same issue here. Since a week or two, all alarms come on as sonos chime. I have tried the 5 minute silent alarm trick and no luck.

Not just BBC in my case, it also happen with Dutch local radio.

If I manually select a radio station after the chime, it playable instantly.

This is is seriously frustrating.

same problem here. Radio station not found. Maybe due to iPad iOS update last week ?
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Mine did the chimes again all last week, but has been fine so far this week. I did notice the lock screen on my phone now changes with the alarm, to show what is playing and the option to snooze or turn off the alarm. I believe that's new - I've never seen it before in 3+ years of using the alarm.
The more hard data that you can give Sonos, the better they'll be able to track down the issue. WIthin 10 minutes of the alarm playing the chime, submit a system diagnostic and post the number here.
Same problem here. Has only just started happening after a year or so of radio alarms.
Same problem here. Chime instead of radio. The good part is, that I wake up immediately because I hate the chime sound.
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Hello again - I set up a different 5 minute silent alarm last night using a French radio station and adjusting the start and end times to 05:54 and 05:49. Woken up at 06:00 to the main alarm playing chimes again. I think it’s reasonable to assume that this attempt to fix the problem won’t work. Although I haven’t logged this individually with Sonos Support I just submitted a diagnostic report and this is the number 1748967282 - in case that helps.
Same issue here. Since a week or two, all alarms come on as sonos chime. I have tried the 5 minute silent alarm trick and no luck.

Not just BBC in my case, it also happen with Dutch local radio.

If I manually select a radio station after the chime, it playable instantly.

This is is seriously frustrating.
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Hello again - My normal alarm starts at 06:00 hrs playing BBC Radio 4 so, to try to comply with the last suggestion, last night I set up an earlier one for the same room starting at 05:55 hrs with 5 minutes duration (shortest possible) to play BBC Radio 3 with volume set to ‘0’. I don’t know if the first alarm worked or not, because it was obviously silent, but when the normal alarm started playing it was chimes again instead of Radio 4.
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Their diagnosis of the Sonos system not being able to get access to the internet immediately the alarm is triggered is exactly what I thought might be the case when making my initial post re my BT Hub which I believe snoozes. The intermittency of the problem could be because on some days the Hub is active due to a prompt from some other application, hopefully routine and not sinister. I’m not an IT expert so this is pure hypothesis on my part. I will follow your advice from Sonos and set up another alarm. If that does indeed solve the problem then hopefully Sonos will be able to design an update that will itself trigger a pre alarm “wake up” as they describe it?

With regard to the alarm triggering not only the selected speaker but the others to which it is grouped, albeit whilst the alarmed speaker plays the Radio the others resume playing the queue, this I’m guessing is due to the ‘include grouped speakers’ function not working as it should. I have the ‘include grouped speakers’ option switched ‘off’ in the alarm set-up process. Normally if I am listening to the queue in the late evening I have the speakers all grouped together. Before I go to bed I would then ungroup them leaving just the bedroom speaker playing the queue and would set the sleep timer for 1 hour. However, if I am not listening to the queue in the late evening and leave all the speakers paused but still grouped when I go to bed, those rarer occasions seem to be the ones when the following morning the alarm triggers the whole system. However, I am sure that this has not been an issue historically.

My other weird issues with my Sonos system continue however; related to the alarm or not I don’t know. Last night for instance I updated my music library having made a few minor changes to it and half way through the process 2 speakers dropped out of the grouping, can’t recall that ever happening before. A few days ago it re-instated a queue on one of the speakers that I am sure I had ‘cleared’ ages ago. I am a longstanding Sonos user having had my system for about 9 years and in all honesty I have never had so many mysterious issues with it as I have been occurring over recent weeks.
I had the same issue for the last couple of weeks and got this reply from Sonos support -

The chime sound usually means the speakers weren't able to access the preferred music source. The Sonos players might be struggling to make a connection through the internet to the radio station.

You can try the following workaround as a pre alarm "wake up" for the Sonos. Set up another alarm 5 minutes before the main one. Set the volume on that one to 0, and the music source to a different radio station. Set the alarm duration to less than 5 minutes. That should open the internet link for the actual radio alarm to sound.

If the above doesn't work, then would you send over a diagnostic report? Reply here with the confirmation number and we'll check the logs: https://support.sonos.com/s/article/141
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For the past 2 mornings the alarm came on with Radio just as it should, but today music started playing from the queue in all the Grouped rooms a couple of minutes after the alarm. I have checked (again) that the ‘include grouped rooms’ option is switched off. I have the Sonos controller on my 2010 Mac Mini, my iPad and my iPhone and the problems seem (only seem) to be exacerbated if I use more than one controller during the evening so could this be part of the problem. All 3 controllers are updated.
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For a week I switched the alarm to a different room and it worked fine every day. I then switched it back to the original room and every day since I’ve had the chime. The room with the chime has a play 1 the other room a play 5. I also went away for a night getting home late evening the following day. I would gave expected silence throughout the house but although the speaker in the room with the alarm set was silent, as it should be if the alarm had started and ended as it should have, music was playing from the queue in two of the other 4 rooms!! When I looked at the controller the 4 rooms without the alarm set were grouped so if music was playing at all it should have been playing in all four rooms as none were muted and all speakers had a white light on. In order to get the 2 silent speakers to play I had to ungroup then regroup them. Could this be related to the alarm, who knows? but maybe worth mentioning. Since setting these alarms my Sonos system seems to have a mind of its own.