In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station.
I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks.
Diagnostic report: 1282918493
Best answer by Annazel S
Thanks for reaching out and welcome to the community! Let me check it for you.
I appreciate your effort in submitting the diagnostic and upon checking here there are interferences detected by the system that often results in audio interruption. The chime sound usually means the speakers weren't able to access the preferred music source. The Sonos players might be struggling to make a connection through the internet to the radio station. This article will help you reduce wireless interference around your Sonos products.
Reducing wireless interference can help issues with Sonos like audio dropouts or speakers disappearing from the app, and one of the things to try is changing the Sonosnet channel to non-overlapping channels either 1,6 or 11. This option is only applicable if there’s at least one Sonos product wired or connected to your router using an ethernet cable. This article will show you how to change your Sonos system’s wireless channel.
Let us know how it goes and if you have any questions feel free to reach out.