Hope to get some help with an issue we have been having for some time. We operate a yoga studio and have Sonos equipment throughout. Our teachers bring their own devices with their own music so we’re dealing with multiple makes/models and streaming services. Some staff use the Sonos Controller app, others do not.
In one of our studios we have two Play:1 devices (wifi) and a Play:5 (gen 2) device (ethernet). Sometimes we are not able to connect to the speakers via Airplay on an Apple device. I get the “cannot connect” error. This seems to affect mostly the hard-wired Play:5. What I found is that if I can connect one of the speakers, usually one of the Play:1 models, then I can group the speakers via the controller app on my PC and the speakers will immediately work. It’s almost like the controller has a ‘lock’ on the speakers and is refusing the AirPlay connection, even when no music is playing and the previous user has left the building.
So even though I have a work-around, I’d like to understand what's happening so I can provide guidance to our (not always tech-savvy) staff.
PS: forgot to mention the problem seems to pop up in particular when the previous user used the “Line-in” source. Not always the case though….