Adjusting Spotify volume disrupts volume from Sonos iOS app

  • 18 December 2019
  • 6 replies
  • 375 views

I just got two new One SLs and a Play 5. They're all in the same physical room but are assigned as different rooms (the SLs are not in a stereo pair). I use them as a group through the Sonos app on iOS (all up to date) and generally they work and sound great with my primary music service, Spotify Connect. The one issue I run into consistently is that I will set the respective volumes on the three different devices (all exactly the same on the volume slider) in the Sonos app, and each time I go into the Spotify app and so much as touch the volume slider it scrambles that setting, makes the two One SLs slightly different volume and turns the Play 5 almost all the way down. Nothing I do seems to fix this and Ive looked around a lot for solutions. Thoughts? 


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Hi, RumorConsumerWelcome to the community. If I am understanding you correctly, grouping the devices in the Sonos app, then changing the volume through the Spotify app is the cause of this fault, is that correct? I’ve only been able to test this with PLAY:1’s but any difference in group member volume seems minimal when I change the entire group in Spotify then move back to the Sonos app. Maybe I’ve misunderstood. Can you show us some screenshots? 

Hey @Edward R Thanks for writing in. Your understanding is correct. I was able to speak to Spotify support today and they confirmed this is a known bug that was recently fixed on the Android side of things but has not yet titrated to the latest iOS release. So we wait. Case # 01358867 if you want to review. 

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Same problem here. Great to hear it’s on the radar - it’s been driving me nuts and I was about to file a report before reading this. Fingers crossed for the next update.

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To expand on that short reply of mine: I’ve got four Sonos speakers of which two (second gen 5’s) are grouped basically permanently (living room and dining room). They’re always at the same volume level.

When I so much as point my finger at the volume slider in the Spotify app, while playing those two grouped Play:5’s through Spotify Connect, the volume of the one in the dining room roughly halves. That’s while using my iPhone, iPad and even the Spotify app on my MacBook Pro. All latest versions of everything.

I have the same volume issue when using Spotify Connect. Which made Spotify basically unusable for me. Switched (temporarily) to Apple Music. Hope for an Sonos and/or Spotify update soon. 

Yes have the same issue with using the hardware volume control on my iPhone when playing music through Spotify. Have the two speakers in different rooms set at a good level together and then press the volume on my iPhone to increase or decrease slightly and the volume in one of the speakers will halve and end up at disproportionate levels between the two speakers. So frustrating. Have not found a way to trick the speakers into not doing this. 

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