Hello everyone and thanks for reading.
I had a Symfonisk bookshelf and always had problem using it under wifi because my router can’t handle very well traffic from one band to another (I have the 2.4Ghz and 5Ghz network separated and when I try to airplay from a device on 5Ghz network it won't work, but works better when the device is on the 2.4Ghz as the speaker). I managed to fix it by wiring the speaker to the router with the ethernet cable and everything works flawlessly.
Now I’ve bought another Symfonisk speaker to be used in the kid’s room, and I want to add it to the SonosNet created by the first Symfonisk unit. I can see that the first speaker is on that network because in the About my system is reported as wm0.
The problem is that when I try to add the second speaker it prompt me to add the wifi credential, and after the process is complete the speaker use that network instead of the SonosNet (in the about section is reported as wm1). I’ve tried several times, I’ve waited all night and check the next morning but it’s still on the wifi. I’ve tried to reset the speaker and re-add it several times with no difference.
If I plug the speaker on the same router with the ethernet cable it disappear from the system, and can’t be no longer accessible unless I reset it and add it again as new.
If I try to add it while on ethernet the process find it during the setup but at the end it says that needs to be rebooted to show on My System tab because it might not appear. Rebooting, disconnecting from ethernet never made it show. The only solution is to reset it and re-add it with wifi.
Am I doing something wrong? What else can I try?
Thanks in advance for your support and for having the patience of reading such a long post.
Best answer by Xander P
Are there any wireless extenders or mesh devices in use? Depending on the network hardware, there may be some changes required on the settings.
For more in depth troubleshooting, you’re always welcome to reach out to the Support Team via either chat or telephone - they’ll be able to take diagnostics of the system to take a closer look.