I’ve been having a few issues since connecting more speakers to my set up a few weeks ago.
Was originally running a play bar and have added two Sonos 1 speakers as well as a boost.
The bar works fine, as does one of the Sonos 1 speakers.
One of my speakers is placed in my kitchen and I’ve had numerous issues. Sometimes the app won’t connect to Spotify/Apple Music, sometimes the speaker (kitchen) drops out when I have it grouped with the rest of the house and sometimes it disappears from the app. It usually takes a few attempts to get the speaker to group.
Earlier I managed around half an hour or playback then the speaker began to cut out every few seconds. This was playing via air play but I’ve had the same issue playing through the Sonos app. It then disappeared from the app and I added it again and I’ve managed 20 mins uninterrupted (while grouped with another speaker).
Wi fi is terrible in the area that the problem speaker is placed but I thought having the boost would help. Have a feeling it’s something to do with my dodgy wi fi but thought I’d still ask the question.
Submitted a diagnostic (220618032) but it was working perfectly at the time I sent so I’m not sure how much this will show.
Tried switching the channel through the Sonos app but it didn’t help earlier when the speaker wasn’t found in the app.
Best answer by Jeff S
The boost is about 5ft for the router. No other wireless devices plugged in when getting the issue.
It’s mainly the kitchen speaker but on this channel all speakers seems to be dropping out...
Most recent diagnostic:
Thanks for trying that. Your kitchen unit is still not showing up as it doesn't have a network address. At this point I think it would be best to troubleshoot this live with our phone team. Please give us a call, our number is found here.