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3 Problems with Sonos

  • 21 March 2021
  • 2 replies
  • 94 views
M

Hi there -

I’m getting pretty annoyed at Sonos.  I have literally thousands of dollars invested and some basic problems

 

  1. The ARC cuts out with connected to my Samsung 85’ TV when switch between music and TV.  I cannot tell you how many times i’ve had to unplug the HDMI cable and plug it back in
  2. I have no idea how you are b2C company that doesn’t offer weekend support.  Literally when someone is having friends over and having a problem what do they do?  I’ve been in the customer support business for 20 years and i’ve never seen a B2C company that simply does not offer weekend support.  I work in tech as an exec during the week and this means i have to block off time to fix the Sonos product.  Absurd.
  3. My wife talked to your team at xmas and got me the Pro-Ject T1 SB based off the Sonos suggestion.   After months of research tuns out they gave the wrong advice and i need the BT or the Port.  And she tried to return it and they said no because of a 30 day policy.

So hopefully someone can get back to me with my email that is on file you can pay attention to your customers.

MJM

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Best answer by GuitarSuperstar 21 March 2021, 02:00

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2 replies

G
Userlevel 7

Many Samsung users have reported audio cutting out with the Arc. Depending on what model TV you have, there might be a patch available that can fix the problem. Read more here:


What specific issue are you having with the turntable? You should be able to connect it directly to the line in port of your Play:5.

"Receive with simplicity everything that happens to you." - Rashi
M

Thanks @GuitarSuperstar  - appreciate the help.

  1. Yup, latest Samsung firmware.  
  2. The play 5 is in a different building.  So in the living room i have an ARC/SUB and either have to purchase more hardware or return.  Neither of this was disclosed when we bought the unit.  
  3. Also still completely baffled how a B2C Company choses to not offer weekend support.  I’ve been thousands of calls centers for global companies.  This is a Sonos decision to save money.  Horrific strategy
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