sonos one SL disappearing from app

  • 26 January 2023
  • 3 replies

I got a new sonos one and it connects to the app fine. Then all of the sudden when I exit out of the app then open it back up the sonos one is not listed in my system. It happens on everyone’s somos app in the house and I thought it was a product problem so I exchanged it. But it is still happening. I tried to turn off my router and then set up all systems again and it is still not working. So every time I want to use it which is a lot I have to factory reset it and set it up again.


Best answer by Corry P 31 January 2023, 15:22

View original

3 replies

Do you have other SONOS players? 

Do you have other SONOS players? 

Yes I have a Sonos move and a Sonos roam and they both stay connected and visible on the app.

Userlevel 7
Badge +18

Hi @Zekeydog731 

Welcome to the Sonos Community!

Do you have more than one Access Point for connecting to your WiFi? If so, is the speaker in question in a position where it is likely to connect to a different AP than the rest of the speakers? If both of these are true, the additional AP may be the problem.

It could also help to reserve static IP addresses for your devices in your router’s settings - if another device were assigned the same IP as this problem speaker, then the result would be exactly what you see.

I hope this helps.