Answered

sonos devices dropping connection

  • 27 January 2023
  • 5 replies
  • 163 views
T

After recent update majority of my Sonos devices have been constantly dropping off the internet every day or two.

It's usually been 3 out of my 7 devices, however it's starting to get worse with the 4th now dropping off. I've gotten so frustrated I thought it may have been my router so I purchased a new $400 router setup. And still they are dropping.

It's usually my Play:1, Play:3 and Play One. Looking for answers as I am now holding off on my planned Sonos purchases because of this issue.

I've created a diagnostic: 1329675780

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Best answer by Airgetlam 27 January 2023, 08:36

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5 replies

Airgetlam

More likely fighting some other device for a duplicate IP address. Try unplugging all of your Sonos devices, and while they’re unplugged, reboot your router. Once the router has had a couple of minutes to recover, plug back in your Sonos devices. 

Bruce
T

I should mention the ONLY way I've been able to add the speakers back into the network/system is by doing a factory reset.

I've checked the router control panel when they have dropped and it looks like they are not connected to the internet so it seems like they are crashing?

T

Thanks Airgetlam for reply! I took a look over the system logs and it seems like it's coming from the devices trying to switch over to a different mesh AP. While other devices seem to be able to handle this switch, the Sonos devices seem incapable of handling it as gracefully.

For now it looks like I was able to resolve this problem by changing the RSSI threshold to be around -78 rather than -70, so they are not attempting to switch anymore. But I do wonder if it's just a me-problem, or if others also experience this in mesh networks?

Airgetlam

It may depend on the mesh network, too. Some of them split each ‘node’ into different subnets, and Sonos requires all devices to be on a single subnet. You hadn’t mentioned a mesh network before, so I’d not put that possibility out there.

In most cases, Sonos recommends the use of SonosNet in systems that are used in a mesh context, by wiring a single device to the base ‘node/router’ device, which puts the Sonos devices all in a single, self meshed, system. 

There is more info in the wired and wireless modes FAQ, and the choose between wireless and wired FAQ.

Bruce
Ken_Griffiths

Thanks Airgetlam for reply! I took a look over the system logs and it seems like it's coming from the devices trying to switch over to a different mesh AP. While other devices seem to be able to handle this switch, the Sonos devices seem incapable of handling it as gracefully.

For now it looks like I was able to resolve this problem by changing the RSSI threshold to be around -78 rather than -70, so they are not attempting to switch anymore. But I do wonder if it's just a me-problem, or if others also experience this in mesh networks?

Which WiFi mesh system are you using?

Maybe try the WiFi mesh hubs ‘bridged’ (Access Point mode) to a main router instead, or maybe leave all as it stands, but try your system in ‘wired SonosNet mode’ instead, that’s with one (or more) Sonos devices wired to the primary mesh hub/router, either direct, or via a ‘switch’. See this FAQ/support thread for further information on this topic:

 

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