I have tried to find a resolution today for my SL one as it keeps dropping out whilst the others are find, playing music delayed and having reverb. Sonos say its interference, though all other sonos equipment works.
They have been quite rude and instead of escalating have left me on hold for 90 minutes to then hang up.
Every time I’ve needed to call in, I’ve found them to be acceptable. Perhaps my expectations for support from minimum wage folks is slightly different than yours, though, but I’d also not want them to double the cost of their speakers to be able to provide ‘too notch support’ at every call.
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