Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2912 Topics

F
fergycoolTrending Lyricist I
posted in Speakers

Frequent pauses leading to a silent device. Power cycling is the only workaround.

(system setup description below).Fairly recently (few months) I started having issues with my system. Basically a device starts pausing, then playing, then pausing. The pauses start being a few seconds every hour or so, but become longer and more frequent until eventually the device is just silent.This happens whether playing music from a file share, streaming from Spotify or Apple Music or playing Radio.This happens to any one of the devices. The only requirement is that it's left playing until it falls over.The only way to resolve the issue is to power cycle it.It is a daily occurence that one device needs to be power cycled.If any support are reading (hopefully not as it’s the weekend!) I've taken the liberty of submitting a diagnostic report whilst this problem was happening:1673763072My setup is:I have a small house, but a large garden with two home offices in the garden and two Play:1 in the garden. Every building is well insulated with foil backed insulation. So Sonosnet does no

22
Airgetlam
1 month ago
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djbirkbeckContributor I
posted in Speakers

Five or Sub mini

I currently have an era 300 in one corner of my room and a HomePod in the opposite, I have a fairly small room so the sound when both connected via airplay fills the room great with a decent amount of base.I got the era 300 as I was upgrading my turntable set up and it accommodates it and it does sound great, however I obviously can't connect the HomePod at the same time so only comes out the Era, I listen to a lot of jazz, swing and blues via the turntable, therefore requires a lot of bass but I don't think its quite good enough with just the one speaker without turning up the volume too much. I turned up the bass via the app but then it overloads the vocals.I love hearing the bass without compromising the rest if the instrumentals. Long story short do I add a sub mini to the set up or a Sonos five?

3
B
4 months ago
M
mannypillaiContributor I
asked in Speakers

Sonos sound bar

Hi,I am hoping you guys can help me solve this conundrum.  Situation - I have 6 ceiling speakers (Not Sonos) in my lounge powered by a Sonos Amp. All these speakers are hard wired back to my comms unit which sits in my garage. This comms unit also houses the Sonos Amp. Currently I can play all my music/YouTube on these speakers.  I also have a TV (LG OLED) in my lounge which is not currently connected to these ceiling speakers and hence the sound output is not great. It’s a large lounge and open space with vaulted ceiling. The TV does have an Ethernet connection powered by a switch which again sits in the same comms cabinet. I would like to achieve the following - Connect the TV to the existing ceiling speakers.  If that is not possible, buy a sound bar for the TV however make the sound bar part of the existing ceiling speaker system if possible. What would you recommend as an option for me?  RegardsManny  

8
buzz
1 year ago
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loftii18Contributor I
asked in Speakers

Sonos One SL will not connect to the app

I recently bought 2 Sonos One SLs. I was able to set the system up and my phone was able to connect to them. However, every subsequent time I try to open the app it continues to load and then has me go through the whole setup process again. I am on the same WIFI network so do not understand why it does not connect automatically. It takes about 10 minutes to go through the connect process of finding the speakers, reentering the WIFI password, etc. I have deleted the app and then reinstalled it several times. I have gone through this process several times and it is making me rethink the purchase.My wife does not have the same issue and is able to connect automatically.  Given the price, it is extremely frustrating that these speakers do not connect automatically to the app when I open it. 

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L
1 year ago
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TraversContributor I
posted in Speakers

Sonos One - Both speakers not connecting to network (wired and wireless)

I bought a pair of Sonos Ones in September 2020 and they have been on a shelf, working flawlessly, until a few days ago.  I opened the Sonos app on my Apple iPhone to play some music and the app reported that it could not find the speakers. There had been no network changes to the WiFi network they connected to and other devices (including the iPhone) were still connecting to the WiFi network fine. Following the prompts on the iPhone app to reconnect the speakers to the network (using a Bluetooth connection between the phone and the speakers) progressed well until after the WiFi network password was entered, after which the iPhone app immediately reported that the Sonos One failed to connect the network.  Both speakers behaved exactly the same.  I tried factory reset (holding down the connect button while powering on the speaker), but the result is the same. I moved both speakers off the shelf to my desk where I have wired ethernet and tried using a wired connection on one of the speak

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T
11 months ago
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SimonDMContributor I
asked in Speakers

Era 100 speakers keep disappearing from app - help

My Era 100 speakers keep disappearing from the app and I can’t play them. I am using BT smart hub 2 with Linksys velop for WiFi. I keep having to reboot the speakers and router to get the speakers back. After a while they disappear again. I have tried changing the WiFi channel on the BT smart hub and have disabled the smart WiFi channel connection on the hub, but it makes no difference. I have play 1 and one speakers on SonosNet using a boost and they work fine. 

3
Corry P
9 months ago
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Tank2kContributor I
asked in Speakers

Sonos S2 App looses speakers (Rooms)

I have the S2 App on my android (Samsung S22) and once its all set up 4 rooms with 13 speakers in 4 rooms, then mysteriously it looses 3 of the rooms,Room 1 - Beam and 2 x Play 1s;Room 2 - 2 x Play 3s and two Play 1s;Room 3 - 2 Play 3s and two play 1s; and Room 4 two Play 1s;It looses everything but Room 1.  It doesn't seem to be anything specific, sometimes I can reboot my phone and they all come back other times not.  I do have a Sonos Boost, but not sure if Its part of the problem or just something else to consider. Help please, can we get the S2 App updated?  is there something easy I can do?  Most days I have to reset each speaker and setup the rooms again!  Ridiculous.

3
Airgetlam
11 months ago
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Denox78Trending Lyricist I
asked in Speakers

Sonos ERA 100 wall mount 90° ?

Hey everyone,I just bought a pair of ERA 100 Speakers that I want to put on wallI also bought the dedicated wall support but I’m wondering if I can rotate the speakers 90° just like below :I think the speakers pretty heavy and i’m scared it fall, is it possible ?  

2
D
7 months ago
PinoS
PinoSContributor II
posted in Speakers

Play 3 was part of surround, its now saying unused and wont configure

Also says it can’t connect to WiFi but checked sonos is running on the correct wifi

3
Rowena B.
3 years ago
K
KribContributor I
asked in Speakers

Sonos One SL with Spectrum SAX1V1R

Hi, I bought my elderly father the Sonos One SL and was able to set it up on his wifi. Then, he got a new iphone and the speaker stopped working. Over the phone, I couldn’t walk him through setting it back up (we even tried a factory reset), so I had him call Sonos. They told him his router, Spectrum SAX1V1R, is the culprit, with the only solution being to wire the speaker. And that is definitely not an acceptable solution. I’m seeing that SAX1V1S is incompatible with Sonos - and that router is the sister model to his, so I have to assume the router is the problem. But, I’m mystified how I was ever able to set it up successfully. Tomorrow, we’ll try to enable/disable UPnP, but is there anything else we can try? He’s not too keen on calling Spectrum and asking them to replace his router. If the router is the problem, I’m rather surprised that Sonos doesn’t support it. This router has been on the market since 2022 and is commonly installed by the second-largest internet provider in the U

5
Airgetlam
3 months ago
H
haozhiyoContributor I
posted in Speakers

play 5 gen1 not work lost smbscand file, anyone can help

I have a sonos play 5 gen1, recent days, it does not work. I use a uart connect the board,maybe can solve problems on the way:1、anyone can help me with the smbscand file；2、or tell me where can download the upd file, but I cannot spell the right url looks like http://update-firmware.sonos.com/firmware/Gold/28.1-83251-v5.2-pcyakr-RC4/28.1-83040-1-1.upd?thanks a lot.here are the logs: U-Boot 1.1.1(1-16-4-zp5s-0.5), Build: zp5s-0.5MPC8272 Reset Status: External Soft, External HardMPC8272 Clock Configuration - Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq  16-50 , Core Freq  50-150 - dfbrg 1, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3 - vco_out  400000000, scc_clk  100000000, brg_clk   25000000 - cpu_clk  300000000, cpm_clk  200000000, bus_clk  100000000 - pci_clk   33333333CPU:   MPC8272 (HiP7 Rev 14, Mask unknown [immr=0x0d10,k=0x00e1]) at 300 MHzBoard: Sonos ZP5SDRAM:  32 MBIMMR: f0000000DRAM tests running ... doneUsing default environmentIn:    serialOut:   serialErr:   serialNet:

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H
2 years ago
R
RicohTrending Lyricist I
posted in Speakers

two amps, one set of speakers?

Hello, I was wondering if I could to improve the quality of sound out of my large tower speakers by connecting my first Sonos amp to the lower speaker terminals at the back of the speaker, and then adding a second sonos amp and connecting those outputs to the upper terminals on the back of the same speakers. Has anyone done this? Did you get any measurable improvement?

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K
1 year ago
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Bob329Contributor I
asked in Speakers

code error 6

Hi, code error 6 again… really like sonos but , every 2-3 months there is an issue with the system.. My wifi runs great.. Don't mind paying those expensive speakers but its pretty annoying to always have to shut down things 2-3 times to make things work. is there a simple solution. I have 2 play 5 in one room , Arc SL, 2 ONE SL and one sub in another room.. update required , not working when trying to updated , problem with updating system , not able to update..

3
Ken_Griffiths
1 year ago
T
TV_MikeContributor I
asked in Speakers

Sonos and Amazon Music

Does anyone else have issues with Sonos speakers when playing from Amazon music? I have 8 Sonos One and EVERY TIME I attempt to play an Amazon playlist the music just continuously cuts out from one speaker to the next. Also, after about a minute, the track cuts to the next. I’ve done the usual Sonos recommendations: reboot modem, boost, each speaker…. Nothing works. If I play any of my own music it does not happen. Any help would be greatly appreciated.

8
T
1 year ago
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JefftessierContributor I
asked in Speakers

new router, cannot find my system

Hey guys, Just update the fiber internet and have a New rooter.I follow every step Sonos Tell me to Do to set Up m'y systemI reboot all my Sonos product, i reboot m'y wifi, i split 2.4 and 5 Ghz with different name and IT still doesnt workAny advise?

4
J
10 months ago
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LarsBramContributor I
asked in Speakers

Era 100 makes loud sound when connecting and disconnecting bluetooth

My Eras 100 is working well, also as direct windows bluetooth device. Hovewer it makes a very loud connect / disconnect sound whenever its gaining or losing connection and we are disturbed by this in the entire house. It seems to happen randomly but is probably as I move the laptop around in the house. It would be nice to be able to disable this acknowledge sound and just rely on the blue/white light.

2
L
6 months ago
A
Adal64Contributor I
posted in Speakers

Sonos Play 5 - Bluetooth Adapter

Hello Sonos Community!I have paired 1 Sonos Play 5 (with line-in) and 1 Sonos One. Sometimes, I would like to stream music via Bluetooth, and I’m wondering if anybody could recommend a suitable adapter.I understand that it should be plugged in the Sonos Play 5 line-in, in which case I would lose the pairing with the Sonos One, correct?Any additional tip?Have a great Sonos’ day!  

2
ratty
3 years ago
J
jens_gloecknerContributor I
posted in Speakers

Connect Sonos Five to Yamaha RX-V4A

Hi there, I am trying to connect my Sonos Five to my Yamaha RX–V4A amplifier as an additional speaker located in a different room. Does anyone know whether I can do this without using a cable? So I would like to play a track with the identical sound in two separate rooms. My iPad is connected to my Yamaha unit through the Spotify connect option. I therefore want to use the Sonos Five as an additional speaker in a separate room. Hope that makes sense. Thank you in advance! JG

4
J
6 months ago
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RaydenSchContributor I
asked in Speakers

Best Sonos stereo pair for music

I love my Sonos setup (Arc, One SLs and Sub gen3) for  my home cinema. Recently, I started listening to music again. Most of my playlists are from the 90s and early 2000s. I soon realized that my Sonos 5.1.2 setup isn’t right for music, something wasn’t there which wasn’t giving me that nostalgic feeling. I missed my 1000W Sony Hifi system. I did some experimenting to understand what’s wrong with my Sonos setup and I came to a conclusion that music to me sounds best in Stereo Mode and Sonos setup lacks that stereo separation and clarity. So, whenever I listen to music I do the following: I go in my Sonos app>system>surround sound and turn the music playback to “full” and set the music level to max (+15). This puts my Sonos One SLs in a Stereo pair like mode. I also turn off the sub so that the woofer of One SL become active and I get a stereo bass. It works great for music listening when I want to sit and listen to relaxing tracks. The issue is that a pair of One SL seem under po

3
Stanley_4
2 months ago
J
juanfbaronContributor I
asked in Speakers

Sonos + Apple Watch + Apple Music

This bug is driving me crazy. At our home, my wife and I have each a number of apple devices (MacBook, iPads, iPhones) and we also share a Sonos Play 5 + Sub. I got an Apple Watch for christmas and just recently noticed a bug when someone is using Sonos with AirPlay where the watch goes crazy. It be comes unusable. I contacted Apple and they said the issue is with Sonos. Link to YouTube video Any idea how to fix this? Sonos is up to date. Tried restarting Apple Watch and nothing.  

2
J
3 years ago
J
JonathanjamesContributor I
asked in Speakers

stereo pair out of balance

I have a one and a one sl which I have set up as a stereo pair but the left speaker is louder.  I have tried turning them off and back on, in pairing them, re tuning and yes the left is noticeably louder.  all driver sound like they are working. One is brand new the other a couple of years old.  at a loss now. I have a stereo pair of era 100’s which are in balance.  any other suggestions? thank you 

17
J
2 months ago
P
PhilNZContributor I
asked in Speakers

One SL battery size

Hi - I am flying internationally later this week and want to take my One SL speaker. The airline states no product with a lithium battery over the following dimensions can be taken - 100 Watt hours or 2g lithium. Does anyone know the specs for the One SL battery? Thanks

4
P
6 months ago
J
JohneboyContributor I
asked in Speakers

Play:3 Connection Problems

I’m looking for some help with my Play:3 setup. I have 2 of them in my cafe and regularly each day they stop playing, the Sonos app on my pc reports it could not play or it is not encoded correctly. At the same time, my Wi-Fi drops completely and any other devices lose their connection as well.This has only happened since the Play:3 speakers were installed. When they are turned off the Wi-Fi remains active and stable.Can anyone advise me on what the problem is?Thanks in advance.

4
buzz
2 years ago
S
StevoDevoContributor I
asked in Speakers

Sonos Sub Doesn’t Have Any Sound!

I have a Gen 2 sub that’s connected up to a pair of Play:1 Speakers and have noticed that it is not making any sound. The speakers are playing sound and I can see the sub connected up in the app to the speaker but nothing is coming out of the sub speaker!  I have removed the sub and reset it and added it back in again but still no sound at all!  Any ideas or tips?  

8
Airgetlam
1 year ago
K
kianahenry27Contributor I
posted in Speakers

Total Pain in the Ass

Does anyone else’s have the same experience that Sonos is a total pain in the ass? It is rare that the system actually works as wifi and apps keep “upgrading” over the years, which really means nothing works anymore. For an expensive speaker system reliant on Wifi which isn’t always reliable, I’ve found I’ve hardly ever been able to actually enjoy my Sonos speaker. Most of my interaction with the brand is waiting in line for customer service because something doesn’t work…. Again. I don’t understand why the ratings are so high when, in my experience, these speakers are a total pain. Which sucks because if they actually worked they’d be awesome but they rarely do. Total bummer.

2
N
8 months ago
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