Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2896 Topics

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Paul-HenriContributor I
asked in Speakers

unable to connect multiple One SL

Hello everybody,I bought 4 One SL speakers at once. And I installed the latest version of the Sonos app.all speakers have been paired with the app, and they all have had the latest S2 update.unfortunately there is a troubleshooting or a bug, because I am unable to have all 4 of the speakers together in the app.  Some more info on my situation: they all are connected over WiFi on the same network.I tried also linking them all over the wired network.  I see the 4 speakers on my “airplay” mode, like for example if I want to listen to Spotify, I have all 4 of them in the list. And they play all 4 the Spotify music. But unfortunately not all at one.if I ask Spotify to play more than one speaker at the same time, I neer to select the option of opening a room with the S1 Sonos app. Seems to be the standard Spotify respons.so when I delete an re-instal the Sonos app, I can click on the infinity button to pair/link and it works properly. For a 4 of them this works.but if I ask to add another sp

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106rallye
10 months ago
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JOZB3ANContributor I
posted in Speakers

Sonos Roam takes forever to connect to bluetooth

I want to hear from other Sonos Roam users on how long it takes for your Sonos Roam to connect to your phones bluetooth. I had been using my little $50 Sony SRS-XB12 for years and it was fantastic. Then I got my Sonos Roam from work as part of my christmas gift and I was super excited considering it costs more than 3 times as much as my Sony guy. And the sound quality didn’t disappoint, but the connectivity was a HUGE let down. My Sony is 7 years old now and it still automatically connects INSTANTLY to my phones bluetooth. Like even after sitting unused for several months, I picked it up today and within 2 seconds of powering on, I heard the tone that means its connected. Conversely, when I turn on my Sonos Roam, I wait and wait and wait and it usually doesn’t auto connect at all, and generally takes at least 2 attempts at manually connecting in my phones bluetooth settings before I can actually use it. Considering this is meant to be a portable bluetooth speaker, this is a massive ann

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P
23 days ago
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coupemanTrending Lyricist I
asked in Speakers

One room acting wierd

Hi all,Been using Sonos for about 7 yrs now. Currently use it in 4 rooms in the house. Have a boost and all devices are static IP via binding.In our master bedroom we have an Arc, SUB G2 and two Ones.All working fine until today. App said 2 ONES offline. So reset them, re added, all well. Over the next few hours the sub and two ones fluctuated between offline and connected.As of right now, it’s all working, one ONE is still showing as offline but it’s clearly not as there is audio coming out of it.Any ideas????

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C
1 year ago
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RangatangContributor II
asked in Speakers

Does my speaker have Bluetooth or not?

I have an older Sonos Play 3 speaker (like the one in the picture). I cannot find any information online to tell me if it should have Bluetooth or not. I recognise it is mainly a ‘me’ thing unable to find the answer….can anyone let me know how I find out? 

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R
8 months ago
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RNI FactorContributor I
posted in Speakers

Use Era 100/300 speakers in surround and stereo configuration at the same time.

HiNew to the Sonos ecosystem. I’ve been gradually building my range with era 100s and recently with a era300 with a sub. The speakers are scattered all around the house for the holistic music experience.We’re currently in the process of repurposing as room into a pseudo-Study/Games Room. The plan is to setup a TV with a soundbar, rear surrounds (era 100 or 300s) and a sub - to be acquired.The aim is to have the flexibility of playing music through the era 100/300s in stereo with sub normally and while watching Tv have the soundbar and the era’s as surround speakers with sub.I can't seem to find any information on whether this flexibility is possible. Any feedback/recommendation on the above would much appreciated.Thanks 

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R
5 months ago
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AwokadoContributor I
asked in Speakers

Sonos arc airplay 2

Hello,I have latest arc and sub and I have a problem with airplay 2. Every time I try to use it window just shows up and it’s saying that “can’t connect to device”sonos arc””. Arc is connected to tv by hdmi to optic converter because my tv is old and doesn’t has earc. Arc and sub is connected to the 2.4ghz WiFi. Thank you

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Corry P
5 months ago
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Dean_HAvid Contributor III
posted in Speakers

Feature Request - Sonos IKEA "Invisible" Atmos Ceiling Light/Speaker

Right. I’m going to stop after this as brain is getting carried away.Any chance of there being an IKEA collaboration, similar to the Sympfonisk, to create a ceiling light with built in Sonos speakers to work as either dedicated down-firing Atmos speakers or “invisible” music speakers?Context: I’m a “tech-on-show minimalist” and would rather hide/ghost it all as much of it as possible. The Symfonisk lamp speakers are okay and all but better for surrounds or discrete ground level music (not a great fan of the look personally). Upfiring speakers in the Arc and Era 300s are great and all but definitely doesn't have the power/presence/directionality of a dedicated in-ceiling speaker. Given most rooms have a ceiling light via ceiling rose in the centre of the room, I would LOVE Sonos Atmos speakers built discretely into a ceiling light where either music or dedicated Atmos down firing speakers would live. That way, even if you don’t have any other speakers, you get the benefit of music in a

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melvimbe
8 months ago
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BackwardstepContributor I
posted in Speakers

sonos Arc lyp Sync issues

Brand new Philips Oled Tv . Hdmi arc and earc ports . 4k . UHD . Smart . Etc etc . Bought the Arc sound bar . great bit of kit for music and audio . Plays fantastic with Netflicks , prime , apps , when played from the Philips Tv . Digital and Dolby Atmos plays superbly and great  movie experience. However when played through Sky Q box 2Tb , there is audio sync issues . Tried all options on Sky … no joy . so have had Sonos support technicians the last 2 nights . Tried everything . Unplugs , resets , ultra fast hdmi cables , adjusting sync delay in settings on Sonos app  . Discovered that it can’t be resolved . Sky blame Sonos . Sonos lay the problem at Skys door. . Truth of the matter is that both the Sky Q box and the Sonos Arc work perfectly well …. Just not when they are connected together . I’m going to return my Arc as can’t deal with the sync delay and  I use Sky for all my  Tv channels . Will hang on a week or 2 in case any of you kind people on here can help as Sonos cannot . Ch

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1 year ago
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Bruna RettContributor I
asked in Speakers

Is Sonos hacking my Spotify?

I have no idea what Sonos is. But for the last year or so, I’ve been dealing with someone somehow having access to my Spotify through an app called Sonos. I have never sign up my Spotify on any of it. Im the only person who has access to my Spotify account.  When I speak to costumer service for Spotify, they were never able to solve my issue. I have changed passwords and logged out of all devices multiple times. Still, someone is able to invade my Spotify through the Sonos app and create a device named “Family Room”. None of my neighbors have families around me. I have never given my wifi password to strangers, only 3 people know it and none of them know what Sonos is. Regardless, I still changed my wifi passwords as well.  It got to a point that whenever I saw someone listening my Spotify through Sonos, I’d just take over the speaker and play Metallica, heavy metal and weird noises as loud as possible. Still, at least once a week for the past 18 months I play this game of logging myse

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9 months ago
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The MikesterContributor I
posted in Speakers

Spotify has disappeared from Sonos app music services and i cannot connect to my Sonos via Spotify either.

So today Spotify has disappeared from the Sonos app. I am based in the UK. Has been working fine for years. My Sonos speakers appear in Spotify app list but it won’t connect to them. Tried rebooting router, ensured I have a country set in my Sonos profile. I think there’s something else at play here? 

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Jamie A
8 months ago
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King-GContributor I
posted in Speakers

playbar wont connect or reset

Hi looking for some help with my playbar. All has been working fine for the whole time I’ve owned it, but this week I started to have problems. In my living room I have a playbar with two play1’s as surround speakers. They all stopped working and were not connecting to the app. The speakers in other rooms were not affected and continued to be useable. I managed to reset both the play1’s and add them back without a problem, but the playbar won’t reset or connect. The white light come on the playbar as soon as you plug it in, and then nothing else. I tried to contact the online help support, but they kept going around in circles saying hold the play/pause button when connecting power. I kept telling them I’ve done that 100 times and it won’t reset. I’ve looked at my router to see if it was connecting or has an ip address, but it was showing as not connected. I deleted it off the router incase it would sort out a ip problem and would connect again, but so far nothing. does anyone have any

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L
3 months ago
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Bradley FoleyContributor I
posted in Speakers

Is customer support at sonos terrible?

I have tried to find a resolution today for my SL one as it keeps dropping out whilst the others are find, playing music delayed and having reverb. Sonos say its interference, though all other sonos equipment works. They have been quite rude and instead of escalating have left me on hold for 90 minutes to then hang up.   

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ratty
8 months ago
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tx.bakersContributor I
asked in Speakers

Play:1 suddenly stopped working

My play1 and play3 were in use when the play 1 stopped working.  The light won’t come on - I tried unplugging and plugging back in. I tried a different play1 power cord but no light. The original power cord worked normally with a different play1.  Also, it disappeared from the app.  Is my play1 dead?  It was weird how it just stopped while music was playing.  I’d be appreciative of any suggestions, similar experiences.  I have 3 more play1’s and I’d hate to think they’ll be dying 1 by 1.  (Sorry for the bad pun)

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K
2 years ago
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LpramonjContributor I
asked in Speakers

Sonos Move + Vinyl

Setup: turntable w preamp(uturn) on a sonos five.  Have a beam and move as well. beam and five play great from all sources.Move works great with tv/spotify/etc.Move quality with line in from five(vinyl) is static and not acceptable for listening.tried compression and other settings, no change.very dissapointed - blaming the move. Anything im missing?  Internet fine, other speakers fine.its just move + vinyl.thx 

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L
3 years ago
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Jonnydrama32Avid Contributor I
posted in Speakers

Sonos customer service hung up, never called back, and my Playbar still cuts out

I’ve posted several times about the horrible Sonos CS. Don’t ever buy anything directly from them because they laid off everyone but two people in logistics. But today’s issue is that I still can’t get my Playbar to stop cutting out. I called CS and gave them my diagnostics. They made up a number of things that were the “obvious” problem - turns out every time they were wrong. “Must be Apple Music,” “Must be that you haven’t restarted all your devices in 19 days,” etc. After 45 minutes, they had me swap my Playbar - on the top floor of my townhouse - with my Arc on the main floor. The Arc worked fine in the Playbar’s location and the Playbar worked fine in the Arc’s location, which makes no sense. If interference was the root problem, the Arc would also cut out when placed in the Playbar’s old spot.I went to look at the Matrix to check out the signal of the Arc when placed in the Playbar’s old spot, but there’s no noise data, which I guess is the result of it being a newer device (beca

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Ken_Griffiths
4 months ago
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Smack DaddyContributor I
asked in Speakers

Sonos play 5 does not work at all

Just a heads up, I am already annoyed/extremely frustrated with this product so please don’t hit me with any canned responses or weak-sauce answers! I purchased the Sonos play 5 (I think it’s a gen 2) a while back and attempted to connect it to my existing sonos beam and other sonos speaker (can’t remember if it’s a play 1 or play 3) and my sonos bridge, I am told that my Play 5 is incompatible with my existing products:I have tired both the G1 and the G2 app.I tired ethernet direct connection.I tried a line in connnection directly to my PCI have even tried a line in connection from one speaker (which still functions) to my Play 5Nothing is working. I would honestly like to know how can you sell a product for $500 when it is functionally broken straight out of the box??Please help me with either direct answers and help, your phone lines are closed on the weekend!

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3 years ago
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XilinContributor I
asked in Speakers

Sonos One - Losing sound and unresponsive when using music services over wi-fi

Hey all,  I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, so I’m looking for help at this point.  I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio.  Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions.   The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is not a recent addition and the system has worked flawlessly until recently - no changes

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X
4 months ago
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cesarmocaContributor I
posted in Speakers

altavoces traseros sonos one sl

Buenas noches, quisiera saber si los altavoces traseros es indispensable ponerlos detras (del sofa por ejemplo)y mas o menos centrados o si la aplicacion trueplay permite colocar por ejemplo alguno de los 2 altavoces en un lateral o no exactamente detras. Hoy he adquirido un equipo completo sonos con la beam 2, sub mini y los 2 altavoces one sl… estoy con muchísima ilusion y a la vez preocupado de poder instalarlo lo mejor posible ya que mi salon es un “salon-cocina” y me gustaria que se ampliara el sonido lo maximo posible tambien a la cocina por el tema de escuchar la musica... .el espacio total (salon-cocina) es de 35m2 aprox. Otra cuestion importante seria saber si se pueden colocar a una altura de mas de 2 metros o deben estar a la altura de la cabeza. Muchas gracias de antemano por vuestras posibles respuestas. un saludo

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C
1 year ago
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PJSmythContributor I
asked in Speakers

Downgrading Play 1 from S2 to S1

I have an existing S1 System with several speakers, Play 5/3 and 1I have a new Play 1 (set up on S2) and want to add it to my existing System (S1), and need to downgrade I have followed all the steps.. uploaded the S2 Controller, opted for ‘downgrade’… etc.. and it fails to complete the downgrade.. Have tried several times with no luck All advice welcome…  

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Ken_Griffiths
2 months ago
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L.L.RyeContributor I
asked in Speakers

Sonos product can't connect to a 2.4 GHz network

 Pics related.I kept having trouble connecting to my One SL, and after talking to Sonos technical support and my internet provider, it turned out that the problem was (at the time) related to the internet frequencies. My phone insisted on using 5.0 GHz, and the One SL only does 2.4.My internet provider then sent me the equipment needed to split up my internet in two separate networks; one 5.0 and one 2.4 ghz. I thought it would work.I was wrong.Now my One SL just… won't connect to the 2.4ghz network at all? I've restarted and rebooted the router, the One SL, the app, the new signal boosters - everything. More than once. And it just. won't. work. My phone and PC connects to it fine, though.Of course, Sonos support isn't available over the weekend, so I figured that I would ask you guys. Any ideas as to what could be wrong? 

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controlav
23 days ago
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the_bart123Contributor II
asked in Speakers

No Google Assistant in Sonos app

Hallo everyone, After DEEP searching internet I did not find any usable information with same problem as mine. So I live in UK so Google Assistant is supported. I have Sonos One Gen 2. EVERYTHING updated to latest possible date. I’ve managed to add Sonos Speaker in Google Assistant app on iPhone - and I even been asked for Sonos login and password. Sadly Sonos Tutorial does not work or even is messed up and confusing. Sonos failed at first point 1. From the Settings tab, tap Services & Voice > Add a Service under Voice. Choose Google Assistant and tap Add to Sonos.-------→ there is no such an option there - “Add Service” is ONLY under Music & Content and there is no such a thing as Google Assistant there - just Music stations - just under “Voice assistant” there is “Add a Voice assistant” and I have just Sonos Assistant only there.

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T
1 year ago
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JaredsFORContributor I
posted in Speakers

Bluetooth Era 100 PC & Android

I recently purchased an Era 100, and I’m having an issue with the Bluetooth audio. I can pair it to my PC, phone, and tablet successfully, but it’s not playing any audio. I have rebooted all devices (including the Era 100 itself), removed and repaired it several times, set it as the default output device,, ran troubleshooters on Windows etc, etc. Everything is up to date. So far I have only been able to use the Sonos app or select the Era 100 as the playback device on my Spotify account to get audio playback. *Its set as the system default on my PC, all other apps and programs are set to default. *On PC/Android (Bluetooth paired to Era 100)→ Spotify → Playback device → PC/Android → no audio*Spotify → Playback Device → Sonos Era → Plays audio  I would like to use it for other apps/programs/streaming services, but I have only had success with music applications and changing the playback device to the Era itself. I was thinking that it could be a Windows issue, but I run into the same pro

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F
6 months ago
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Beat1965Contributor I
asked in Speakers

Sonos Play 5 (Gen2) stopped commecting to wifi

Hello. I’m lost… I have Several Sonos products with zero issues.  Except one Play 5 stopped connecting to Wi-Fi after about 4 years of use  (2017 purchase) issues. Except one play 5. After two years one of my play 5 surrounds stopped connecting to wifi. I’ve tried re-adding this speaker, deleting and re-adding etc. Multiple calls to tech support haven’t been helpful. When I connected via LAN it works perfect and I can connect it as a surround speaker. The minute I try and set up wifi or disconnect LAN I lose audio.  Diagnostics as of 2/7/2023 @ 819pm CDT. Diagnostic # 1717621083wifi: 1g Metro Net Fiber running two Ubiquiti AP’s with one being about 6-10 feet away. Minimal packet loss and stable speeds of 300mb+ on heavy load days.  Sonos app and local routers and AP’s are up to date. Any guidance would be greatly appreciated.  cheers 

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Airgetlam
1 year ago
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Steve251Avid Contributor III
asked in Speakers

Era 300 volume issues

I took my Era 300 to a mates for the weekend for him to evaluateLike a fool I forgot to take it home but having added Play3s to my arc as home theatre I am quite enjoying music on that. I shall be recoving my Era in March That does give him time for a longer evaluationand he has downloaded the S2 App and plays through itHe reports a problem that when he increases the volume it resets back to low Anyone got a suggestion to the problem?He is on Apple music shared subscription 

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19 days ago
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FarvContributor I
asked in Speakers

Line-in on Sonos Five not working with Sony CMT-SX7 cd player

Hi!  I just purchased 2 fives and would like to be able to use the line-in port to play cds with my Sony CMT-SX7.I already connected the 3.5mm to one of the 2 fives and the RCA (red and white) to the back of the CD player. However no sound is coming out from either five (set up as stereo). Is this the right setup or am I missing a step? Photos attached.Also, the setup in the Sonos app looks complete and whenever I play a cd, the Sonos app shows there is signal (the wave icon moves up and down) even though I have no sound at all. Any advice is highly appreciated. 

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F
1 year ago
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