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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5873 Topics
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RealCookieContributor I
asked in Speakers
“Everywhere” option seems to have wiped out my system.

I made it through the recent app updates pretty well and my system is working for me. At least it was until today. I was working in the house and decided to hit the “everywhere” button so that I could hear music as I moved the room to room. It was wonky, and kept selecting some rooms but not others. I finally decided to turn it off, which was a problem in itself because I had to unselect each room numerous times to get it to work.  Now I’m trying to watch TV and I realize there’s no sound from my beam and sub mini. Changing the music in various rooms doesn’t do anything either. The entire system is silent even though the app shows music playing and the TV is on Any suggestions ?

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ALI FED UPContributor I
asked in Speakers
ERROR 913

If/when will there be a reply from sonos, to cure this error  ?

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jmoral19Contributor I
asked in Speakers
Sonos system segregating speakers into two diferent households

Without my intervention, the Sonos system by it self separates half of my several sonos speakers into another household (under same wifi) so the result is that through the Sonos app I can not see the speakers that were segregated into this new household.It is the second time this happens to me in the last month, and prior occasion I had to reset all the speakers that had gone away to the system created 2nd household and repair them to my original household. What can be done to prevent this from happening?What can be done to re group all speakers into one household without going through the pain of reseting?. Thank you

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timroggemanContributor I
asked in Speakers
apple music on sonos five

HiI bought a new Sonos five today to add to my existing setup of connect, move and 2 play:1 speakers. Apple Music (paid subscription, lossless) works fine on the existing speakers but doesn’t play on the five: Five skips to the next song all the time. Other sources do play on the five, like Sonos radio and my freemium Spotify account.  can anyone help me out of this pls?thxTim

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ZooloneContributor I
asked in Speakers
Einbindung und Update von länger nicht genutzten Lautsprechern

Ich habe einige meiner Lautsprecher ca. 3 Jahre nicht benutzt. 2x Play 3 und 2x Play 1. Eine Play 1 wurde die Zeit genutzt, jetzt nach dem Umzug in eine neue Wohnung. Wollte ich alle Boxen wieder in das neue WLAN und system einbinden. Bekomme aber immer Probleme beim Update oder teilweise schon bei der Raumauswahl.Habe alle Lautsprecher zurück gesetzt, neuen Account erstellt und bis auf den Aktuellen Play 1 bekomme ich nichts eingebunden. Die stehen maximal als unregestriert in der Sonos(S2) App. Die sind nicht für die S1 App, die sagt ich müsse ein downgrade machen.Und ich habe es auch mit LAN Kabel, anderem Handy, alles neu installiert. Egal was ich mache laut Sonos App habe ich kein Internet um das Update zu installieren.Internet funktioniert, die Fritzbox zeigt auch bei der einen Box an das die online ist. Nur bei den anderen nicht.Hat jemand noch eine Idee oder weiß zufällig ob der Server gestern down war? Moderator Edit: Google Translate - I haven't used some of my speakers for a

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DaddouContributor I
asked in Speakers
son tele

Bonjour le son de ma playbar fonctionne mais impossible que le son sorte de ma télé , j’ai pourtant paramétrer la sortie « optique «  !!  Moderator Edit: Google Translate- Hello, the sound from my playbar works but it is impossible for the sound to come out of my TV, although I have configured the “optical” output!!

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divyansh98sharmaContributor I
asked in Speakers
Sonos One SL

I recently got a new One SL in place of my Sonos One.i tried to set it up via my wifi, but each time it is giving me the same error code (see screenshot). 

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coreyb024Contributor I
asked in Speakers
Era 100 stopped working in system

Hello, I have a system of 8 various Sonos speakers that I set up about 6m ago. The system has been working great. But a couple days ago the two Era 100s (newest speakers in my system) stopped working. I tried the a factory reset. Seemed to work, but when I tried to add them back to my system it said unable to connect. Deleted and reinstalled the app, tried it again. Still saying unable to connect.Any advice? Thanks,

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DocjosContributor I
asked in Speakers
Sonos One - button repair

I'm trying to troubleshoot my second hand (bought as for parts) Sonos One Gen 2. It is working fine, but the flex cable leading to the button that has to be pressed for reset is broken. Which means the button isn't working and it cannot be reset. Which means I have to shorten pins on the board, trying to reset it (as if the button is pressed).Had anyone been in this situation before? I'm planning to try with a multimeter tomorrow, but perhaps anyone know already out of experience which pins to shorten.Anyone that can help with this? The first picture is the flex cable, the second one is a close up of the board, where the cable enters the board. 

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Disappointed angry swedeContributor I
asked in Speakers
Alarm starts 0500 every morning

Last week every morning at 0500 sonos (ikea symfoni) starts to play some Toca Toca song on high volume, This in my daughters room. I recently installed the windows app due to thats were it was possible do alarms settings, but there where no alarms listed, so there was nothing to remove. Not that I added any alarms before either…And then the usual the app has gone really pore, wants to reinstall system each time you open it, but forgets it after some seconds, but still it takes me one minut every night to start here bedtime e-book at the correct volume.I wish the speaker was newer so I could returned it and purchased another brand. Not a premium prized brand with this pore software.

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Ray1031Contributor I
asked in Speakers
One connect quits playing after 1:45 - 2 minutes.

My 2 connects were working flawlessly until the “update” and now they’re useless, they can’t keep playing, the just quit before 2 minutes. I have reset the router SOOOO many times, I hardwired a play one next to the router per tech support to create a Sonos “network”. Even if I start playing from Spotify it quits before the 2 minute mark.  I was told by a tech rep that it’s my network and if that’s the case why none of the other play ones (5 units) have the same issue, only the one connects.  everything was working fine until their stupid update….    

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IluroContributor I
asked in Speakers
sonos 5 en red solo emite sonido por los auriculares

Sonos 5 me funciona en red y solo emite sonidos y música a través de los auriculares. No emite música por el altavoz. Moderator Note - Translation by Google:Sonos 5 works on a network for me and only outputs sounds and music through the headphones. It does not play music through the speaker.

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TencentContributor I
posted in Speakers
Plastic speaker casings/housings cacking, peeling and breaking on their own

I’m about to buy a pair of Era 300 speakers to replace my One SL’s as surround for my setup.  However, as I was cleaning my One SL’s last night, I discovered cracks on both of the speakers near the top side edges.  This had me really worried because my old Play 1’s bought in 2017 had developed these cracks after 5 years, and they started peeling and tiny pieces breaking off eventually.  The One SL’s are less than 2 years old.  I then searched the internet and found a lot of people are having similar issues with all kinds of Sonos products including the Era100s which just came out last year. Sonos really needs to do something to address this issue.  There’s a nice Father’s Day deal for the Era 300 right now, but I don’t think I would risk investing further in Sonos products, not until this is addressed.P.S attached a pic of one of my Play 1’s; you can see that there’re some holes now on the top after all the peeling and breaking off. 

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DrozdekContributor I
asked in Speakers
zestaw kina domowego brak lacznisci z wifi

Po twardym resecie głośnik na chwilę laczy  się z systemem i nie chce się połączyć z siecią WiFi to samo w ustawieniach nie mogę wyswietlcdostepnych sieci WiFi Moderator edit:Google Translate- After a hard reset, the speaker connects to the system for a moment and does not want to connect to the WiFi network, the same in the settings I cannot displayavailable WiFi networks

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ArunTheShahContributor I
asked in Speakers
Wall Mounting Screw size for Symfonisk Picture Frame

While Ikea Symfonisk has provided a small screw they have explained that a larger screw is required to be plugged into the wall on which the bracket would rest.However, they have not mentioned the size of the larger screw. It would be great if someone could share these details.

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mattdchambers2Contributor I
asked in Speakers
Sonos plays in wrong room

Ever since the new update, the Sonos keeps playing in the wrong room and jumping in between rooms any time I try to change it. Is this a known issue? I use these speakers for our business, so they’re about to go in the trash

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swiftwalkerContributor I
posted in Speakers
Speakers dropping - solved (I hope!)

I installed a Sonos system shortly after I bought my house in 2009. When Sonos worked, it worked! I loved having music play throughout all three floors. I used to joke that I turned my house into my stereo. Things with Sonos were great...until they were not. I was plagued with speakers dropping out from time to time. Songs would skip. Sometimes it would play all day with no problems. Other times it as bad, other times it was intolerable. I tried all the usual fixes...turning off the modem, router, computer, and all Sonos components then restarting them. I changed my Internet service to the fastest offered. I still had the problem. I recently replaced all the old S1 components with S2. Maybe that would help. Nope. Speakers still dropped. Songs skipped. I play music mostly through Spotify. I never had the skipping and dropping issue when I played it through my desktop. I never had the problem when I streamed music at my office. Or on my phone. Or in my car. Sonos had to be the issue. I s

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KosEnthusiast II
posted in Speakers
cannot update roam

Tried everyting. Rebooted Roam. Rebooted router. Of my 10 Sonos unit this one Roam just won’t update… error 30! forever. And NO use of it now - NO connection. (Now is says error 1001… gosh)Now what? (Also - hate the new app: my 50k plus tracks on my NAS are not accesable anymore - I am appauled - even Sonos fan boys are … silent). Shame on you, Sonos.

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neptune650Collaborator I
asked in Speakers
Mute button no longer works right

If I have two Play 1s in a group (room), pressing the mute button on one shuts off both. This is not how it used to work.I found this unanswered post from 4 months ago that was closed without answer (from the community or Sonos, which, seems a dereliction of duty under the f&***(d up circumstances that trashed our stereos):<snip>Prior to the recent app upgrade I was able to mute the speaker in one room of a group by simply clicking on the speaker icon for that room.  Since the upgrade, I've been unable to do that, and note that other users have identified this as a backward step in the updated app too.  The options now seem to be either to slide the volume to zero or to take the room out of the group.  The mute function was really useful if needing to quickly and temporarily mute the volume of one speaker e.g. to take a phone call.  The release notes for 80.02.04(iOS) say ‘introduced mute button on iOS’ but that seems to be for all the speakers in a group, so is there a way t

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EnzooooooContributor I
asked in Speakers
supprimer un produit

Bonjour, j'ai acheté 2 enceintes, dont une était destiné à quelqu'un d'autres.J'ai voulu la tester en créant un compte pour les 2 enceintes.Cependant je voudrai supprimer l'enceinte "cadre SYNFONISK" pour que l'autre personne puisse la récupérer et l'utiliser sans moiCependant je ne vois aucun endroit où supprimer l'enceinte de mon système.Comment faire ? Moderator edit:Google Translate- Hello, I bought 2 speakers, one of which was intended for someone else.I wanted to test it by creating an account for the 2 speakers.However, I would like to remove the "SYNFONISK frame" speaker so that the other person can recover it and use it without meHowever I don't see anywhere to remove the speaker from my system.How to do ?

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Michelle 70Contributor I
asked in Speakers
sonos arc mounting

Sonos arc system purchased 04/21. Used sonos mounting bracket to install to wall mounted tv.Heard a loud pop and saw that the plastic peg the small spring is attached to broke. Now arc is lopsided hanging from tv. Why a plastic piece in an area of continual stress?  How do I fix this? Without having to buy another $100 mounting bracket for my speaker?

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chuckvvdEnthusiast I
asked in Speakers
Play 1 slow with the app, One SL work flawlessly

This issue had been going on for several years now, and happens in two different houses with different network systems (although the networks have the same name and password for convenience).Both systems are made of several play 1s and several One SL, one also has an old playbase grouped with two play 1s. Some units are in pairs, some are standalone. In each house the system has at least one speaker connected via Ethernet, I kept wifi activated on the speakers. Both wifi are mesh systems with several repeaters (google mesh in one, different brand in the other).Whenever I try to adjust the volume or change songs with the Sonos app (android or iOS, latest version at the time of writing), it works instantly when controlling One SLs but takes 10+ seconds to react with the Play 1s, making them unusable. The same issue happens when they're directly playing from the Spotify app. If I use voice command via a Google home unit, the Play 1s react immediately, which tells me there's nothing wrong

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pfremmContributor I
asked in Speakers
era100 no bluetooth source in app

Before the iOS app update I could make my era100 go back to Bluetooth as a source for my turntable.  That seems to be gone now.  Anyone know how to do this with out touching the Bluetooth button on the speaker?

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cool1jackContributor I
asked in Speakers
add new product

Sonos sure add computer speakers with the subwoofer sound like 5.1 

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pege63Contributor II
asked in Speakers
Issues with BRIDGE and PLAY3

Going mad at this end.Gear’s been dormant for a year or so and am now trying to set it up again in my new house.As I had the system on the app I connected all gear hoping it would work but it just wanted to update with many failed attempts. Decided to do a new installation so hard reset the bridge, connected ok and did an update so was happy.The added each of the PLAY3’s (reset them too) and all seemed fine initially.  Then found that my ‘old speakers’ still were present in the app and was unable to delete them and the app wanted to continously update them. Started over yet again only to find that the PLAY3’s hooked up on WIFI and not to the bridge. Any suggestions as how to solve this? 

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