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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4640 Topics
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Jazzer52Contributor I
asked in Speakers
Phantom Era 300 speakers on AirPlay

I have two Era 100 speakers stereo paired in my Work Room setting and two Era 300 speakers stereo paired in my Living Room setting.The Era 100’s are behaving as they should and show only under the setting name on Airplay.The Era 300’s show as two Living Room settings on Airplay. One is the stereo pair but the other is a total phantom and has no function.I have un-paired and re-paired the Era 300’s and I have totally factory reset both Era 300 speakers, relinked and and re-paired them but still I get the phantom Living Room speakers with no function.Is this a SONOS issue or an Apple Airplay issue? Has anyone any idea how I can fix it?

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J
1 month ago
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damonefremContributor I
asked in Speakers
new app

The new app is sluggish, screens are slow to update and it is kludgy with music site interaction. And the interface is not user friendly.  I really hope this is being fixed! This has been a very disappointing downgrade! 

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D
2 months ago
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fuadnasirContributor I
posted in Speakers
Beam 2 and E100 does not show up on app

I bought a Beam 2 sound bar and two Era 100 smart speakers. I was able to set up a home theater system. I was gone for three months and when I came back I could not detect the speakers on the Sonos iOS app. No matter how many times I reset, the speakers are not being detect by the iOS app. Help!

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N
24 days ago
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TonybellaContributor I
posted in Speakers
can't add Playbar

Cannot add Playbar to existing system

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Ken_Griffiths
1 month ago
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raf44Contributor I
posted in Speakers
app doesn't open

I have been waiting on a response to the alarm not working now the app doesn't open? Can we not just switch to the prior app?

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R
1 month ago
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WellfeetContributor I
asked in Speakers
placement of paired 300s

I use speakers for listening to music in a living room that is about  35x20 with 13ft ceiling. Currently have a 300 and am considering getting another for pairing. In the setup what is the distance between speakers and is there advantage to buying stands? 

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W
14 days ago
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LorenaCcruzContributor I
asked in Speakers
Sonos mac compatibility mac OS Monterey 12.7.6

Hello community! I am about to purchase a Sonos speaker (don’t know which one at the moment.) Before I purchase, I’d like to know whether Sonos products are compatible with Mac OS Monterey version 12.7.6. NB: my Macbook is from 2015. Also I have iPhone 11, I assume this will work just fine with Sonos’ systems. Many thanks for your help!

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L
13 days ago
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Sillyjilly99Contributor I
asked in Speakers
speaker disappeared from app

I have 3 speakers. A one and two plays. One of the plays has disappeared from the app. I’ve been on chat and was advised to perform factory reset. Which I’ve done and now I’m trying to add it again. It just says connecting. Has done for about 15 mins 

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2 months ago
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andmickContributor I
asked in Speakers
After a bit of time Sonos starts to pause

It is like the system is out of sync. I have had troubles with multiroom / party mode, but also on single speakers.I’ll start by playing Spotify, then maybe after 30 minutes or upto a few hours later the music will start to break-up, the only way to resolve, is to stop then press play on the app. When I say break up it is like it has a connection issue, or wifi issue. I have a great home network set-up, so I don’t think it is that, but there is connection issues for sure. 

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A
4 months ago
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Itsmeagain74Contributor I
asked in Speakers
play 5 after set yp does not show on network

Just ready to factory settings and now after step by step set up my play 5 second gen does not show up in app 

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I
4 months ago
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Io e le micieContributor I
asked in Speakers
compatibilità assistente vocale

Buongiorno, sono un nuovo utente del sistema Sonos. Posseggo solo un Era100 regalatomi da mio figlio lo scorso Natale. In merito al suono avvolgente riprodotto non ho nulla da ridere, anzi, è perfetto, ma sui servizi accessori integrati nel sistema dell'Era100, devo dire che siamo molto in alto mare!Dato il costo per l'acqua dell'altoparlante, una persona normale pensa di trovare chissà perché è compatibile con il sistema e invece una grandissima delusione!!!Riproduzione musica limitata e assistenti vocali compatibili solo con Sonos e Alexa.Dotazione di sistema molto scarsa!!! Si pensa ad esempio agli assistenti del comando vocale: Sonos è praticamente initile in quanto risponde solo in inglese, Alexa è stupida in quanto è limitato dato che non ha un browser aperto come proprio motore di ricerca e google? Google scopro che non è compatibile con questo sistema... 300 euro di altoparlante e nessuna compatibilità con l'assistente vocale Google, se non attraverso un altro altoparlante Sono

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I
4 months ago
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crcucbContributor I
asked in Speakers
cannot readd move since last update

Since the last update I've been unable to re-add my move. I've done factory reset twice. After I do a factory reset I'll see it appear then disappear off the list.

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C
4 months ago
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AwambengContributor I
asked in Speakers
3rd Generation Sub does not connect after i moved houses

I recently moved to the UK from the Netherlands. when I set up my sub after the move, the lights come on for about half a minute and then go off and the pairing process stops there. I have rebooted whilst pressing the “pair” button but the sub stills disconnects after about half a minute. what can I do to reconnect the sub to the system 

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A
5 months ago
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MontypepeContributor I
asked in Speakers
ampliar equipo

Buenas. Dispongo de un equipo arc inmersivo completo con 2 era 300, sub 3 generacion y barra arc. Queria saber si puedo conectar 2 altavoces five para que suenen en la misma habitacion ya que al ser una habitacion de 70 metros cuadrados, al poner musica me gustaria tener algo mas de volumen. Gracias. Moderator edit:Google Translate-Hello good. I have a complete immersive arc team with 2 era 300, sub 3 generation and arc bar. I wanted to know if I can connect 2 five speakers so that they play in the same room since it is a 70 square meter room, when playing music I would like to have a little more volume. Thank you.

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M
3 months ago
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CmdoneghyContributor I
asked in Speakers
connection to new network

After following all the steps to connect my Sonos Play 1 to my new network, it cannot be located. What other steps might I try?

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C
4 months ago
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jeanpaul66Contributor I
posted in Speakers
retroalimentacion

hola tengo una barra sonos beam 2, de repente hace ruidos como si fuera una retroalimentacion aun cuando esta apagada la tv, que podria ser???

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G
1 year ago
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Jimmi76Avid Contributor I
asked in Speakers
apple music nor playing on play 3s

Hi.I recently added apple music to my services but it will not play on my play 3 stereo pair.It works on my play 5 gen 2s.Is it due to Apple lossless.I know play 3s only play 16 bit but surely it can adjust track format.

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J
3 months ago
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JPPadreContributor I
asked in Speakers
Sonos app update

Hi. my Sonos app recently updated. I used to be able to disconnect my music from the Sonos SL speaker via the app. This would stop the music. Since the update this week, I can’t find anywhere on the app to disconnect the music. Is there a way to do this? Thanks.

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J
4 months ago
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Liz HouckContributor I
asked in Speakers
Voice mic & Sonos 5

Hi! I teach yoga and we play music via Spotify during some classes over two Sonos 5 speakers. The music sounds great, but it’s a big room with a lot of hard surfaces and even though I try to project, speak slowly and articulate my words, I believe students sometimes have trouble hearing me. I am wondering if there might be a way to mic 🎤 my voice? I’ve read some of the threads and understand there are some issues with a delay. Any suggestions are appreciated. Thank you! 

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L
3 months ago
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NwychnamerContributor I
asked in Speakers
complete Speaker & Move Connections

Beam and Subwoofer connected in Living Room. Other Speakers & Move products are Not Found.Network is correct.What to do?Nicholas

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N
4 months ago
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PearlfectheelsContributor II
asked in Speakers
Beam + Sub

Ever since the App Downgrade last month my speakers are constantly going offline. My Beam + Sub appears in my list but will not connect with the others. It says “Unable to connect try again later” and later never seems to happen.

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P
3 months ago
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VictorZiggy846Contributor I
asked in Speakers
adding sub to my account

One of my subs stops working often. So tried resetting and adding it to my account, but it won’t let me add it to my account. Tried the usual things from the help centre. 

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4 months ago
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CT_BostonContributor I
asked in Speakers
Balance still missng

Qty 2 Era 100s -paired/stereo  - Just finished the latest update as usual Had to configure again. I have done this so often in the 7 months of ownership that I can do it pretty fast.  This time through Bluetooth or  as I call it Bootooth.  All working as before except the balance option is  still gone.  This was lost after the big  update.  Anyone know how to get the balance back?  

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C
3 months ago
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efritContributor I
posted in Speakers
era 100

Malgré 3h30 passées avec le service technique, era100 ne se connecte pas au wi-fi Moderator edit:Google Translate- Despite 3.5 hours spent with the technical service, era100 does not connect to Wi-Fi

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Corry P
9 months ago
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Joewms5Contributor I
asked in Speakers
System isn't working

When I open my Sonos system App it's not working.

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J
5 months ago
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