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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4643 Topics
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Uku KernerContributor I
asked in Speakers
Is it possible to generate a time reference to Sonos devices?

I use Sonos 5 + Sonos Sub in one room. Sonos Port + Yamaha receiver in the second room. Yamaha creates a small reference when processing the sound. Is it possible to generate a time reference to other Sonos devices (all other devices except the Sonos Port) while playing (a few tens of milliseconds).

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jgatie
3 months ago
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Yelik DrawContributor I
asked in Speakers
Beam & Sub 2 of each

I am so lost. I have 2 beam 2nd generation & 2 3rd gen subs located in different spaces that I would like to use separately. I have one space working with beam and sub. When attempting to add sub to other space it is asking if I’d like to “move” the sub. I don’t want to move it - I’d like to add a separate individual system in that space.  can anyone assist me TIA 

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Y
4 months ago
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JwalbomContributor I
asked in Speakers
problems with new update

Why is there a delay of up to 15 sec before the music starts playing when you choose a new tune after the new update? Very irritating. And once in a while the music stops a second. Only after update. 

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J
3 months ago
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SampleBricksContributor I
asked in Speakers
Line Pop Noise

Hi,When switching off an external audio device that is connected with the Line In (Sonos Five Gen2), the speaker responds with a pop noise which is not for the driver, I guess. Is there any way to avoid that except switching off the Sonos?Thanks and BR,SampleBricks

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S
4 months ago
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Jason1974Contributor I
asked in Speakers
connection issues

All speakers are connected to WiFi and the move 2 and sub will not play 

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J
4 months ago
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EleeleeContributor I
asked in Speakers
How do I use SONOS speakers with iPhone and iPad?

Sonos connects with Spotify and Apple Music on my iPad, but not on my iPhone and it does not connect with Podcasts or other audio on either my iPhone or iPad. How do I connect them?

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E
3 months ago
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Bear6120Contributor I
asked in Speakers
speakers cut in and out

Since new app, speakers cut in and out, some don’t play at all. 

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B
4 months ago
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PaswagContributor I
asked in Speakers
play 3 missing and not reconnecting

I have a play 3 that has dropped off my network. I have factory reset it and it says it has reconnected, but doesn't show. Any ideas?

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P
4 months ago
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GONODContributor I
asked in Speakers
enceinte ONE SL

Bonjour,Après une longue période de non utilisation, je ne sais plus comment remettre en fonction une enceinte One SL. Merci de votre aide.Cordialement.Jean-Marc  Moderator edit:Google Translate- Good morning,After a long period of non-use, I no longer know how to restart an One SL speaker.Thank you for your help.Sincerely.Jean Marc

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Jamie A
3 months ago
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FJH53Contributor I
asked in Speakers
Opening the App

  Why does the app continually fail to recognize my system when the app first opens?   I have to close the app completely and reopen it a few times before it sees my components.

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F
4 months ago
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SDWLondonContributor I
asked in Speakers
Cutting out

Radio and Spotify keep cutting out. Suggestion is to change the network number but that is greyed out in settings. No clue what to do. Recent issue. 

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S
3 months ago
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Charlotte134Contributor I
asked in Speakers
App met box koppelen

Ik heb de sonos box gekoppeld met de app.. maar kan de box in de lijst niet zien en hij zegt niet verbonden Moderator edit:Google Translate-I have paired the sonos box with the app.. but can't see the box in the list and it says not connected

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C
4 months ago
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vinnyfittContributor I
asked in Speakers
Roam 2

Does Roam 2 group with existing Sonos amp, and if so how do I get it to work

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V
4 months ago
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SueHudContributor I
asked in Speakers
Problem with speaker

My speaker (Play 1) is connected to the router via an ethernet cable.  Having tried all the advice I have found online (including factory reset), the speaker will not switch on.  When I press the play button, it flashes orange then nothing.  Of course when I try and do anything from my Android phone, I get the message “Searching for nearby products, make sure they’re powered on”.  But the powering on is the problem!  The factory reset went exactly as planned but then I get the message that my product cannot be found.  Any ideas, or do I just decide that my speaker has died the death?

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S
4 months ago
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MadsballingContributor I
asked in Speakers
i can not serch for songs etc

I can not search for a song on my iPhone after the update. I can go to diretly to spotify and find a playlist, but i can search for anything, not song album singer etc. The system works with my husbands android phone 

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M
4 months ago
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Swing that thingContributor I
posted in Speakers
functionality

I returned my new Move 2. Epic fail. There should be a way to charge the company a nuance charge. Never again. You lost me( and in looks like hundreds of devoted customers) with the app and the ridiculous dropping of connection. Sticking with my 2 ONES. Will not be buying any more of your products. Good luck.

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S
3 months ago
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XlandContributor III
asked in Speakers
Play 1’s driving me mad cannot figure this out

My system compromises of a gen 1 beam in my sons games room, A gen 1 beam 2 play ones and a sub in the living room and finally 2 play ones in the kitchen.The 2 play ones in the kitchen have so much lag on play, stop volume up and down etc… the other speakers are fine. Now here comes the head scracher the 2 play ones are in the same room as my Unifi AP and connected to the AP on 5ghz and have a strong signal the other rooms are further away and have dropped to 2.4ghz but they all do not have any lag at all.

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X
4 months ago
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GantzelContributor I
asked in Speakers
Music failure

I have 5 play:1 speakers, and often experience failures on one or more of them. The music plays and suddenly the speakers alternately stop working, then start again, this happens over a period of several minutes. There is good wireless coverage, I have tried switching between the channels. The software and the app are updated, other apps can access the web just fine - why do these failures happen??

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G
2 months ago
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DP 66Contributor I
asked in Speakers
sonos one wont play albums from amazon music any more. started after the new app went live

Hi all. Has anyone else had problems with the new app not playing full albums or the amazon top track lists. Mine stopped with the new app.Any solutions? Thanks 

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D
3 months ago
Kevin81
Kevin81Contributor II
asked in Speakers
sub mini

When will the sub mini be able to connect back to my existing account & system after the update over a week ago the mini sub disappeared from connection when tries to reconnect it it now won’t add back to my current system Why is this taken so long to resolve 

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Kevin81
4 months ago
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giorgosp12Contributor I
asked in Speakers
μουσικη

μουσικήModerator edit:Google Translate-music  Θέλω το τόνος όπως ήταν παλιά Moderator edit:Google Translate- I want the tone like it used to be καλο Moderator edit:Google Translate- good Moderator edit: combined posts

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G
2 months ago
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OsabavianenContributor I
asked in Speakers
missing sound on play 1

I have no Sound om my Play 1. It is connected to the wifi bur there are no Sound coming out of it even though the number i am playing shows a progress in the bar

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O
4 months ago
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Rhp454Contributor I
asked in Speakers
setting up my sonos play 1 speakers

Since I updated to the most recent Sonos app I have 2 out of my e play 1 speakers that I can not get connected. 

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R
3 months ago
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mgalfanoContributor I
asked in Speakers
The new down load

Sonos does there down load automatically and then my system does work is anyone else havin g issues

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M
4 months ago
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DtkendrickContributor I
asked in Speakers
era 100

I am having a lot of trouble with the Era 100. It continues to not connect in my app. I had another one that I returned, since not even tech support could tell what was happening. I’ve reset my internet, I’ve applied static ips to all my speakers. It fails to connect when I select only the era 100. why am I having this problem??!

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D
2 months ago
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