Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 4,625 Topics
  • 20,100 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 124
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 6
  • 6
4625 Topics
J
Jimmy 66Contributor I
asked in Speakers
connect connecting on the Wi-Fi

Recently, I had to update my router and hack to use a new username and password. The current app will not let me input this information. I currently have to have one speaker hardwired to my router to use the system. When is this update going to take place supposed to be wireless system. 

0
J
4 months ago
M
Markd9Contributor I
asked in Speakers
Problem playing on speakers

So I haven’t come across this problem before. I recently bought a new era 300 I just did all the set up and added to my system. It will not play music by it self.  I have to start playing music on another device and add the new speaker to it to get it to play.  And then once it’s playing if I unselect the other room it wilL shut off the new speaker.  Now if I start a group with the new speaker and add something to it.  It will not work.  It has to be added secondly to another group for it to work. I have never had a problem like this. Has anyone ever heard of a problem like this 

0
M
4 months ago
J
Jason1974Contributor I
asked in Speakers
connection issues

All speakers are connected to WiFi and the move 2 and sub will not play 

0
J
4 months ago
B
Bear6120Contributor I
asked in Speakers
speakers cut in and out

Since new app, speakers cut in and out, some don’t play at all. 

0
B
4 months ago
C
crcucbContributor I
asked in Speakers
cannot readd move since last update

Since the last update I've been unable to re-add my move. I've done factory reset twice. After I do a factory reset I'll see it appear then disappear off the list.

0
C
4 months ago
E
El Wi-FiContributor II
asked in Speakers
wifi connect to ERA 300

I am unable to connect my new ERA 300 to my wifi networks (both Main and guest Network). The Sonos app sees my wi-fi networks but after entering my user and password, no connection is made.

0
E
4 months ago
D
DickydickContributor I
asked in Speakers
new update not good

Since I upgraded to the latest Sonos app, when I stream Apple Music through the Sonos app onto all of my speakers, randomly multiple of them will drop, and I cannot figure out how to get them to rejoin the stream. 

0
D
4 months ago
S
sat2010Contributor I
posted in Speakers
access to my personal music library

The new Sonos update is just horrible. There is no other word for it. I mainly play all my music from my personal music library - connected via lan to my nas drive.  It is now not searchable and lacks all the functionality the previous app offers.  Why has Sonia done this is baffling.  Seems tone deaf to what customers want 

0
S
4 months ago
P
Philbr58Contributor I
asked in Speakers
Sonos App with VPN

Calling all those with App problems. Out of interest, are you using a VPN? I am. For reasons I will not divulge, I am not able to disable the VPN. I wonder if the App has problems through a VPN.

0
P
4 months ago
C
Carl-111Contributor I
asked in Speakers
intermittent sound drop out on play 1

Hi all,  First off I thought I’d go out an purchase a beam and two play 1 rear speakers for the garden room.the problem I have is that the sounds coming from both play1 have a intermittent sound drop out every now an again, there plugged in to 240 sockets in ceiling an then wirelessly to tv/beam, the internet signal is excellent so I’m thinking that’s not the problem  please help once this is sorted then I have confidence it will all work correctly, I can go out an upgrade to a new beam (gen 2) an two era 100 or 300or whatever people suggest  thanks Carl  

0
C
4 months ago
J
JWaters555Contributor I
asked in Speakers
Play 5 Gen 2

Hi there, have disconnected a play 5 from my dad’s system (with his permission) by factory resetting it as I’m taking it with me to my new house. Whilst still at my parents I have gone to set it up to get it connected to my account. I open the Sonos controller and click add to system and it comes up. It then says there’s an update so I start it. The black circle comes up in the bottom left corner. The first time it got stuck at 1/3 of the way after I left it updating for over 8 hours. I then had to cancel it as I was going to work. Tried it again and it gets maybe half way and same again just stops. One time the circle completed but the update never actually finished. I have reset speaker again and I’m still at a loss. Any ideas? As now I cannot even use the speaker at all and have no way of bypassing update.

0
J
4 months ago
M
MickelaContributor I
asked in Speakers
Sound and equalizer

Since the update of the app the sound of my Sonos speakers is very tinny and sounds far away, with a kind of echo. It sounds like very old and cheap speakers.I tried adjusting the sound with the equalizer, but that has zero effect.  Do more people suffer from this?  Has anyone been able to solve this?

0
M
4 months ago
D
DorofinoContributor I
asked in Speakers
Play 3 Not Confirming while Pairing

I'm trying to add my Play 3 to my system, but I'm encountering issues during the setup process. After performing a factory reset and connecting to the Play 3 WiFi, the setup proceeds to the audio confirmation step. However, the speaker does not produce any confirmation sound at this stage. Additionally, the alternative option to confirm by pressing the speaker button also fails to work. This behavior seems unusual. What can I do to resolve this issue?

0
D
4 months ago
D
Dunny 53
asked in Speakers
Sonos Port / One SL connectivity problem

Just set up Port to play my turntable through my system but one of the One SL speakers is not playing.Everything else seems ok but not that speaker. Has anybody got any fixes?

0
D
4 months ago
R
rwwarkContributor I
asked in Speakers
Error 1014

Error 1014. Updating new sub mini

0
R
4 months ago
B
Bradley GPContributor I
asked in Speakers
Sonos play 1 wont chime

My sonos play 1 will not chime on set up. 

0
B
4 months ago
M
mikeinazContributor I
asked in Speakers
Sound cuts out intermittently when connecting a pair of Era 100's to my PC laptop

Hello. I purchased a pair of Era 100’s. Went through the setup via phone app and set them up in my home office. I decided to connect them via Bluetooth to my laptop. While they work mostly flawlessly, at random times the sound will cut in and out. Sometimes its briefly and sometimes it goes on and on where watching or listening to something is not feasible anymore. I would have to disconnect the speakers from PC bluetooth and reconnect. Sometimes that fixes the problem and sometimes it doesn’t, so I have to disconnect/reconnect again.I tested some other simple bluetooth speakers with my laptop by connecting via Bluetooth and those have no issues (although the sound is not comparable to Sonos of course, which is why I wanted to use the Era 100’s).Perhaps someone can guide me in the right direction here for which I would be grateful. Thank you

0
M
4 months ago
B
brunovunContributor II
asked in Speakers
Sonos app 80.01.30 ios cannot find speaker

Updated my Sonos app to the 80.01.30 build and then everything went south. It refused to find my speaker despite it was playing music. The app kept asking me, and some support channels also recommended that I do a factory reset. Well, I did, and for a while the app was able to find my system and everything seems working. Then the next day, back to square one -- unable to find my speaker.Most frustrating of all, there is no where to set my region and as such, my time on the speaker. It just stays at GMT. Shouldn't the app or speaker detect my location and hence change automatically to local time?It's extremely frustrating to say the least.I have a Sonos 1 gen2.

0
B
4 months ago
V
VetasContributor I
asked in Speakers
sub mini connection trouble

Can't connect sub mini to the the beam.System can't find it, app is switching off.

0
V
4 months ago
S
Sosso76Contributor I
posted in Speakers
Problème de chargement de l appli Sonos

Bonjour J ai un problème de connexion depuis quelques semaines mon téléphone ne prend plus en charge l application je ne plus plus utiliser Sonos ce qui est très dommageable Pouvez vous m aider ?Cordialement  Moderator Edit: Google Translate- Good morning I have had a connection problem for a few weeks, my phone no longer supports the application, I no longer use Sonos, which is very damaging. Can you help me?Sincerely

0
S
4 months ago
R
RUDE17Contributor I
asked in Speakers
connection issues

I can't connect my beam in the den to play the same music in the kitchen on roam sl

0
R
4 months ago
U
User242911Contributor I
asked in Speakers
Re-grouping speakers in one room when it's done playing music with another room

The annoying “problem” is that when I have some music playing in the living room (a group consisting of an Arc, sub and 2 play 1’s) and I have to be upstairs for, let’s say, 30 minutes. I usually hold down the play/pause button on my Play 3 upstairs (which is grouped with another speaker upstairs). When I’m going back downstairs I again hold the play/pause button on the Play 3 and the music upstairs stops. If I’m at one point done with listening downstairs I turn everything off. So far so good. No the annoying part, when I’m going upstairs later that day and want to play some radio from Tunein and I hit the play/pause button on the Play 3 nothing happens since the group is not restored (after being temporarily  grouped with the group downstairs)  Is that a setting or something I have to deal with? I hope I explained it in a way that is understandable.  thank you. 

0
U
4 months ago
E
EofjsnekfoxkwbtvctContributor I
asked in Speakers
Set up Beam to TV HDMI when Sonos Android app doesnt work

I'm trying to use the Sonos Beam with my TV via HDMI. Once I enter my username and password into the Android app, the app loads to a never ending white screen.  So far I'm unable to use the Beam due to not being able to set it up via the app, which I understand is mandatory.  How can I use the Beam with my TV if the app doesn't work?

0
E
4 months ago
L
LisaB73Contributor I
posted in Speakers
Connecting/Playing ANY music

After the app update (and even before) I cannot play any music!!   The app loads up. The services/subscriptions appear. All my devices are visible/connected…  Once I choose a playlist or station and click the arrow button, nothing!  I consistently get the error ‘Something went wrong’This sucks!  I’ve contacted customer support who advised that Sonos is and has had issues with my connectivity with my internet carrier!  Well what the heck am I supposed to do with that!?! I’ve got a house full of Sonos devices and cannot play ANYTHING!!  Somebody!  Anybody!!! Help!!!!

0
L
4 months ago
I
IluroContributor I
asked in Speakers
sonos 5 en red solo emite sonido por los auriculares

Sonos 5 me funciona en red y solo emite sonidos y música a través de los auriculares. No emite música por el altavoz. Moderator Note - Translation by Google:Sonos 5 works on a network for me and only outputs sounds and music through the headphones. It does not play music through the speaker.

0
I
4 months ago
Terms & ConditionsCookie settings