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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4478 Topics
F
FILIBAOContributor II
posted in Speakers
Sub Mini settings don’t work

My Sub Mini doesn’t respond to setting commands

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Craig L
1 month ago
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Sono1234Contributor I
asked in Speakers
Sonos Roam Problems

 There is a known unresolved issue with Sonos Roam SL.  After repeated resetting and retrying to connect, customer support has admitted that my product will not work in my system.  However, they will not accept a return since I bought it from BestBuy.  BestBuy will not accept the return since I am past 15 days. I am having difficulties reaching the proper person.  I have called many times but keep getting the response that Level 2 is “closed” (i.e. closed in the middle of the day) and that only Level 2 can help.  I am on hold 50 minutes each time I call. Each time Level 2 is “closed”.  They say they are going to send an email but I don’t get one.   I have even reached out using the “CEO response” but that is the same canned response each time.  No one addresses my issue.  At this point, I either want Sonos to send me a Roam 2 or refund my purchase price.  I am done with Sonos.  No more purchases from me.Any advice?  I have spent over 10 hours on this. 

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S
1 month ago
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tempodeuxContributor II
posted in Speakers
MISUNDERSTANDING - MALFUNCTION

Hi,...I have 7 SONOS speakers: 4 Play:1, 1 Play:3, 1 Play:5 and 1 Arc. I connected a Technics turntable to the Play:5.Everything has always worked very well. I applied the update in S2 last year, without any problem.I did not want to apply the last big update of May 2024, seeing the catastrophic return of users, neither on my Mac, nor on my iPhone nor iPad.TIME 1 - After this crappy update was made available, my system continued to work, with access to my Synology NAS, as it had for the last 5 years.TIME 2 - In July, on my iPhone, I no longer have access to the settings and the SONOS application requires me to apply the update. Which I did not do.TIME 3 - Early August, on my iPad, I no longer have access to the settings and the SONOS application requires me to apply the update. Which I did not do.TIME 4 - Mid-August (today), I no longer have access to the settings on my Mac, the only possibility of streaming music on all my SONOS speakers is the SONOS application which requires me to a

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T
1 month ago
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chomskyknowsContributor II
asked in Speakers
tired of rebooting and resetting everything after random updates

stop breaking everything.a random update caused my symfonisk frames to not work. these are NOT easy to unplug and reboot. finally rebooted the 2nd one after getting into a drop ceiling tonight... That one came back online and that seemed to cause a nearby symfonisk lamp (set up in stereo with another lamp) to not work for god knows what reason. sound only of out 1 speaker. ALL are ethernet connected. No wifi used so little excuse for this. Tried to unpair them and re-pair them (setup sounds working out of both). Playing music, again only 1 speaker working. Had to unplug it. Not to sound lazy, but the lamps are also quite uneasy to just unplug and plug back in every damn day this crap happens (the cords are tucked away for a seemless look). That seemed to finally fix it I guess. UNTIL Sonos updates something again, which will break something else randomly…What are you gonna break next buddy? I can’t keep this entire system up for longer than 1 week now without you busting something...

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C
27 days ago
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Wayne04Contributor I
posted in Speakers
Nightmare!

The sound quality on my Stereo Sonos Play 5 and Sub is frustrating me after the app upgrade. Sometimes the music plays like a cheap car radio. Sometimes it plays like the Sonos, the app does not detect the Trueplay settings or any settings I saved. They appear randomly. The $1500 system sounds like a junk boombox. Highly unstable. Volume controls work on and off , delays in skipping songs…when will Sonox fix these issues ??? I have half a dozen products including Boost and I am left with a crappy experience. Sonos , get your act together.  And one more annoyance , if I open any app with sound output eg Ring camera, YouTube etc ,it  increases the volume for my current song playing on the Sonos to the extent it can make one deaf. I have to decrease the volume immediately and close all offending apps. This is crazy. Moderator edit: combined posts

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W
15 days ago
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Tim H65Contributor I
asked in Speakers
Spotify albums

Why won't Sonos list my albums in Spotify? Just get a message "something went wrong". It will list my playlists and songs, however. I downloaded the latest app from playstore and restarted my phone.Anything else I should do?

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3 months ago
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CarrieSTLContributor I
asked in Speakers
Trouble Adding Device

I am trying to add a new Ray to my existing system, however, I keep getting a message stating I have to update the App. The App is the most up-to-date, and it just gives me the option to “Open”. Any ideas? 

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C
3 months ago
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RossMuskContributor I
asked in Speakers
coppia stereo

Volendo una coppia stereo è meglio 2 Sonos one oppure 1 Sonos one e una Sonos SL.

1
Airgetlam
1 year ago
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ZramzContributor I
asked in Speakers
play 1 stopping alone

I run a,system of 3 x play 1 with sonos s2 app. All are connected to the same WiFi. All is good until one or two units stop working - the third is still on pumping music. On the app it shows that they are connected but no music comes out. Then they either start working alone, or I have to temper with the app hoping that something will do it. The thing is that it is not always the same. 

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Airgetlam
2 months ago
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Barbara HoeyContributor I
posted in Speakers
Group rooms

After a power outage, my speakers werent able to connet to Wifi.  Eventually, one did.  Now that it has been a few days, I was able to connect my phone to the other speaker.  But I cannot play them both at the same time.  One is in the kitchen and one in the den.

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melvimbe
1 year ago
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JAC1Contributor I
asked in Speakers
unable to reconnect play 5

My Play 5 has disconnected itself from my app/ system, I have tried a reset on numerous occasions but nothing..This has happened since the app update, I have had Sonos for 15 years now but starting to think the system is not worth the hassle as it seems very temperamental now..

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J
3 months ago
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Kenny_GContributor I
asked in Speakers
Audio shows as streaming on the new SONOS App, but I hear no Audio

Please HelpnoAudio Output! 

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N
3 months ago
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Dunny 53
asked in Speakers
Sonos Port / One SL connectivity problem

Just set up Port to play my turntable through my system but one of the One SL speakers is not playing.Everything else seems ok but not that speaker. Has anybody got any fixes?

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D
3 months ago
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OldFWContributor I
posted in Speakers
connection

My Sonos drops the connection every hour or two. I have spent three to four hours on the phone with Sonos support changing my router and network without any improvement, 

1
Airgetlam
5 months ago
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Eelco KruikContributor I
asked in Speakers
bluetooth on Era 100 not working

Goodafternoon, my era 100’s (2) cannot connect to bluetooth, they will not respond to anything, and are not findable on the phones. The button on the back seems to be not responding to anything. what is wrong?

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E
3 months ago
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danielanderson181818Contributor I
asked in Speakers
Play 1 wont find room

I have just plugged in my Play 1 after years of not using it. I factory reset it, went through all the steps to set it up, then it asks me to connect it to a room and is left on a loading screen saying “Adding Play 1 to bedroom”. The loading screen just keeps going and going. What do I do? 

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D
4 months ago
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Bonino25Contributor I
posted in Speakers
jumeler

Bonjour je n’ arrive pas à jumeler mon établissement 100 avec mon sonos move , pourriez-vous m’aidez ?

1
Ken_Griffiths
1 year ago
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Swanz99Trending Lyricist II
asked in Speakers
sonos five - Set up on app

Hi, I’ve purchased a Sonos five today, and I’ve followed all the steps to try and set it up. I literally can’t get past the “getting your Sonos five ready”point? I’m literally going insane. I’ve had the speaker nearly 5 hours now and I’m still yet to hear what it sounds like. I’m trying to connect with my iPhone but it keeps saying connection was lost. Any help is appreciated. I’ve tried Ethernet, resetting my router etc…thanks 

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4 months ago
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Huck51Contributor I
asked in Speakers
trouble connecting sonos one sl

Only one of my 2 one SL will connect when I try to connect the second one it is stuck on getting your Sonos one SL ready

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H
4 months ago
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Frederik.wikstromContributor I
asked in Speakers
Connecting TV and playbar

Hello,I had problems with my Sonos system so I reset the speakers, deleted the Sonos app and reinstalled it. I have added my Play 5 gen 2, my Sub and my playbar and it works fine. What does not work anymore is that it is not possible to adjust the volume on the playbar with the TV's remote control. It has always worked before. Playbar and TV are connected with optical audio cable. It works to regulate the volume with the Sonos app on the phone, but it is far too cumbersome. Can someone help me? Best / Frederick

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2 months ago
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KamillalalaContributor I
posted in Speakers
new sonos app

It is simple!! The new app it a total crap!!!! Can’t use it whatsoever. !! Garbage!!! Takes forever to load music if it is even loads what I want it to play!! Bring back the old app please I m bagging you to do so! Otherwise you will lose millions of customers !!

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jgatie
3 months ago
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Hillberry19Contributor I
asked in Speakers
LED light not working

The LED light on my Sonos Sub is not coming on when I connect it to the mains.

1
R
3 months ago
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Sosso76Contributor I
posted in Speakers
Problème de chargement de l appli Sonos

Bonjour J ai un problème de connexion depuis quelques semaines mon téléphone ne prend plus en charge l application je ne plus plus utiliser Sonos ce qui est très dommageable Pouvez vous m aider ?Cordialement  Moderator Edit: Google Translate- Good morning I have had a connection problem for a few weeks, my phone no longer supports the application, I no longer use Sonos, which is very damaging. Can you help me?Sincerely

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3 months ago
El Be
El BeContributor I
asked in Speakers
vibrating distortion from Playbar

Playbar Sonos 1 is fine except it distorts and vibrates when the sound is high this never happened😅it's very annoying and I just tonight updated the bridge ,it has a slight improvement.still vibrating a sound that makes a music lover want to cry hopelessly,please help me ,guide me... please.

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El Be
3 months ago
I
ionionContributor I
asked in Speakers
unknown - setting up IKEA Simfonisk

Hi, how install and Conect  Ikea simfonisk with android . Sonos app ist a problem or ?!

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R
3 months ago
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