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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4623 Topics
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LaxenContributor I
asked in Speakers
Pairing two Sonos One SL

I have two units (Sonos One SL) but I cannot pair them for stereo.The models are:S/N: 38-42-0B-16-CD-32:G OS:S2 version 14.19.1S/N:  54-2A-1B-C4-6E-CE:c OS: S2 version 14.19.1I can only chose one speaker at the time. The speakers have a few years in difference.

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L
1 year ago
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gabwebContributor I
asked in Speakers
Can I use 2 sonos one SL as surround and stereo?

HelloI have a “home theater” system with an ARC + Sub gen3 + 2 one SL and works perfect.Can I “split” the system and create a new room configuring the 2 one’s as a stereo pair to play music and leave them configured as surrounds speakers when I watch TV?Thank you     

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G
1 year ago
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Iplaymusic04Contributor II
asked in Speakers
Changing wireless network - symphonisk

hello  I have a Play 5 Gen 2 and want to pair a synphonisk bookshelf with it.when I powered on registered it ok with the app but it locked onto the 2 g wirelss netwrok in the house not the 5 that the other sonos product is on . Now I cannot register the symph not can I change its netwrok Can someone offer any help I have to say this is why I will never buy a sonos sound bar - my senhieser ambeo you turn on the Tv it works. no updates no internet rubbish , no difficulty thanks

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I
1 year ago
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Brother BeakerContributor I
asked in Speakers
Losing Speakers

Every time I go to play something, I get a different configuration on my Sonos app…speakers that were paired get unhitched, disappear entirely or (my favorite) cannot be seen by the Sonos app even while my wife’s phone is playing on them through Sonos.  To be fair, the tv speakers seem to work fairly well…only the sub-woofer cuts out every now and then.  This is way beyond frustrating.  About every 2-3 months, I decide that I have too much money sunk in hardware to give up and I go around turning everything off and back on.  I suspect that there is something about software updates that trashes local data, but all I get out of the “tech support” is that I can reboot.  Thanks, geniuses.Has anyone had any better luck?  

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1 year ago
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damike84Contributor I
posted in Speakers
is sonos still up to date at all?

I’m having 2 Play 5 Gen 2 and 1 One SL - that makes 4.4W + 3.4W = 7.8WLast week I bought a brother WLAN printer → 0.5W if deep sleep - but wakes up on WLAN - anyhow …So i bought some wireless plugs (0.2 W) and turn Sonos off if not needed …But now I loose always my group - Sonos doesn’t find a solution for 10 years: So: Sonos is consuming lots of idle power and is not willing to support power cycles. End of Sonos? 

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Airgetlam
1 year ago
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Cgibbs65Contributor I
asked in Speakers
Volume will not stay up on Sonos Fives as Stereo pair

I have 2 Sonos Fives connected as a stereo pair. When I move the volume slider up, the volume will stay at that level for about 3 seconds and then automatically decreases to a low level. Other Sonos Rooms playing at the same time with Sonos amps do not drop their volume, only the Room with the Sonia Fives. I have turned the Sonos system off and back on and have rebooted my iPhone 13. Also my Sonos app is up to date. Any help is appreciated.Chris

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G
1 year ago
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AdamWalkContributor I
asked in Speakers
Why Won't My Speakers Appear??

Hi There,I am getting a bit tired of the Sonos ecosystem. What used to work near flawlessly has become nothing but a nuisance since I added new speakers and was forced to use the S2 App. I have a Play: 1, SonosOne, Play:3, Play:5 (2nd gen), and a Move. The older speakers rarely show up in the app. Last night was a rare occasion where all speakers appeared. I played some music in 2 of the rooms (Play:5 and Move). Five minutes later I wanted to change songs and only the Move and SonosOne were in the app. If I check my wife’s phone, she will see something entirely different. If I use the app for my Windows Desktop, I will see different speakers than what my phone shows. But rarely, and I mean rarely, will all 5 speakers show up. I can still somewhat control them even though they won’t show up. For example, if I was previously playing music on that speaker, I can hit play on the speaker and it will play music. But I cannot change music because they don’t show up in the app. It is so frustr

2
jgatie
1 year ago
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MCSiegelContributor I
asked in Speakers
Sonos SL Won't Maintain WiFi Connection

I purchased a Sonos One SL in April and it has worked pretty reliably until a couple weeks ago. Now, it won’t maintain a connection on the 2.4 or 5ghz band for more than a few hours. I have tried resetting the router and switching to a different channel on the 2.4 ghz band. The Sonos usually sits about 30-40 feet from the router. If I move the Sonos closer to the router, the connection is reestablished. But when I move the Sonos to my bedroom, the connection eventually drops. My router is an Asus AC88U. None of my other devices have trouble connecting to the router.  Could the Sonos have a faulty WiFi radio. I appreciate any help with fixing this problem. 

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M
1 year ago
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JxrxContributor I
asked in Speakers
Sub under sofa but no air space?

Is the 1”/2.5cm air gap between subs and bottom of sofa an absolute requirement or can the sub work if perhaps the bottom material of the sofa is completely covering the sub??The material has some give upwards, ie it’s not a hard fixed base of the sofa that is pressing onto the sub.  Whilst it may not be ideal I’m trying to work out how much it will impact the sound having no airflow around the sub thanks for your advice and thoughts - oh and “put it out in the open cos it’s beautiful” isn’t really going to help me. Wife wants it hidden and trying to keep everyone happy.  thanks 

1
Airgetlam
1 year ago
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SAIWContributor I
asked in Speakers
Update 14.19 - Music stream and/or speakers dropping out.

Hi,Has anyone noticed that since installing update 14.19 an intermittent problem of total loss of sound, or the 'odd' speaker dropping out, sometimes for up to approx. 5 secs?  More of an irritation than anything  else.  Never experienced this before and nothing obvious has changed on my network.I suspect the update is the problem but, one issue the update did 'cure' was a problem I had with speakers auto grouping post the previous update.Diagnostic (1066513742) provided within 5 mins of the last occurrence of this 'new' issue occurring. Any suggestions?

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1 year ago
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RaulyyaestaContributor II
asked in Speakers
barra arc

Por qué no se compaginan mi nueva barra arc con mis altavoces One sl?ayuda por favor

1
Jamie A
1 year ago
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Haino220678Contributor I
asked in Speakers
Playback unstable

Diagnostic No. - 530849162

1
Corry P
1 year ago
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ProntobusContributor I
asked in Speakers
Upgrading to a beam or ray from playbar

Hiya, I am currently running a playbar 1.9.1  and 2 x play 5s. 1.13 & 2 x play 1s 1.21. Will i be able to still run my play 5s and play 1s  from a sonos ray or beam ?. 

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G
1 year ago
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VincentBxlContributor I
asked in Speakers
connection issue Sonos stop and play back again

Hello,i use sonos from almost 10 years and since a few weeks the music stops and plays again back after a few minutes after skipping a lot of songs. It stops again and plays again back….Nothing were changed in my system : same router, no new speaker. It suddenly happens !i only use Apple Music, internet radio and SpotifyThank for your help and sorry for my bad English. I’m french speaking 

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Corry P
1 year ago
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kw_martinContributor I
posted in Speakers
Can't Find System

I have about 10 Sonos speakers (over the space of 10 years), and now (about 6-10 months ago), I can not connect to any of them. I can see them on-linesudo arp-scan -I eth0 192.168.1.1/24I can ping them, etc., but my android app can not connect to any of them. I should also mention that over the space of 10 years, Sonos has worked very poorly. Don’t touch it; it’s expensive, very poorly supported, and mostly doesn’t work.

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Ken_Griffiths
1 year ago
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Nick2319Avid Contributor III
asked in Speakers
upgraded the app, groups not working properly.

Since upgrade the app, I cannot get the groups ‘Upstairs’ and Downstairs to work together. The app won’t allow this. Yet I can select the speakers independently. 

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1 year ago
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Fukkl0v3Contributor I
posted in Speakers
SONOS ONE SL X2 FOR SALE! (still in the box)

I have a pair of sonos one sl speakers still in the box that Im trying to sell. Im trying to sell them instead of returning them because I do not have the receipt……. any takers??? Ill reduce the price by 20 bucks less then what I paid. But I will not be paying for the shipping. let me know. Moderator Note: Modified in accordance with the Community Code of Conduct - email removed. Topic closed due to attempted sale.

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Corry P
1 year ago
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FlintstoneFredContributor I
posted in Speakers
play 5 is consistently unreliable

I won’t buy another Sonos product. I’m tired of having to go through the set up and reconnection process every single time I leave it for a few days. Sonos needs to make their products as plug and play as Apple for me to come back. I have owned my play 5 for two years and in that time I have had to go through the setup/reconnection process dozens of times. It’s ridiculous. 

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Airgetlam
1 year ago
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thomaswoContributor I
asked in Speakers
Why cant I use my device once an update is available

Hi, have been using Sonos for 10+ years now… have a couple of devices and my Play:5 (or S5) has an update available but wont do it with error code 30 - have reset it, connected it to cable and all that stuff, it just wont update.That is a stupid thing to begin with, but WHY ON EARTH cant I use it anymore? It worked JUST FINE until your damn apps found some update for it.Is there any way to ignore/skip that update? How hard can it be to keep the device usable? Its so annoying that a software issue blocks perfectly good hardware from being used. And it not really a bug but seems to be more a stupid design decision.Kind regards from sunny Norway,Thomas

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A
8 months ago
A
Anonymous
asked in Speakers
issues with re-adding a Symfonisk speaker to my system

I have a Symfonisk speaker which I have added some time ago. Due to constant issues with it not being available in the app or for Airplay I have reset it to factory settings and re-added it.everything works fine until the moment when the app tells me I need to register it into my system. This step fails every time.any idea how this can be fixed?thanks

1
106rallye
1 year ago
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EffetkContributor I
asked in Speakers
Play:5 line-in not working, except in group

So I’m having a weird issue : my Sonos Play:5 won’t play music from line-in. That being said, if I group it with another room, the other speaker can play the music from the line-in (but still not the Play:5).  Sound is high, and not on mute. I rebooted the device. This is a new problem.  I’m starting to think it’s an hardware failure. Anyone got an idea of what I should try to fix this?

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I
1 year ago
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Angel24Avid Contributor I
asked in Speakers
Sonos Five lousy bass using trueplay without depth or forcefulness

Sonos Five the trueplay is lousy the records lose presence and forcefulness even adjusting them do not improve, in Jazz the records have no depth and the reggaeton less and if you turn up the records in the settings the records sound artificial and forced.  It sounds better without trueplay and setting the treble to 2+ and the record to 1+ in case and volume 50, you could investigate please.

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buzz
1 year ago
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DeffJeffContributor I
asked in Speakers
Sonos Play 5 Gen 1 and Denon AVR-S650H

I have a Denon AVR-S650H receiver which has wifi/bluetooth capabilities. Can my Sonos Play 5 Gen 1 connect to this receiver via wifi/bluetooth without additional hardware? Trying to connect as rear channel speakers with no success. I do not want to connect via cables or cords to the receiver. My research efforts found that I may need the SONOS AMP

1
106rallye
1 year ago
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lucaseowen1Contributor I
asked in Speakers
too close to radiator?

Is this too close to the radiator to place Sonos One? It’s the only place for surround sound with my couch.

1
armstjames
1 year ago
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Ann-SophieContributor I
asked in Speakers
Connection Sonos Play 1 with Xiaomi Mi Smart projector

Hello,I would like to connect my Sonos Play 1 that is from 2018 to a video projector Xiaomi Mi Smart that has a bluetooth connection, a usb 2.0 port , hdmi port and a jack port. Do you think it is possible to connect?Thank you!

1
UKMedia
1 year ago
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