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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4475 Topics
W
WinnekeContributor I
asked in Speakers
Play5 only works with ethernet cable connected, not WiFi

Our Play5 used to work over Wi-Fi, but since about half a year ago it can’t connect over Wi-Fi anymore, and now only works when an ethernet cable is connected. We also have a One SL, which works fine over Wi-Fi. I submitted a diagnostic: 1740776518

3
F
1 year ago
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serj218Contributor I
asked in Speakers
Symfonisk Bootkshelf Gen 2 S1 software

Hello,I currently have a Symfonisk Bookshelf Gen 1 along with 4 Gen 1 Connects, setup with the S1 controller. I recently purchased another Symfonisk Bookshelf which is the Gen 2. I tried to add it to my S1 controller but it states it needs downgrading.I tried to downgrade it as per the instructions using the S2 app but the S2 downgrade tool cannot seem to find the speaker even after factory resetting it multiple times. The S1 app can still find it and prompt me to downgrade. Is there anything that I’m doing wrong or is the Symfonisk Gen 2 not compatible with the S1 controller anymore?

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controlav
1 year ago
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Bil PattersonContributor III
posted in Speakers
Play 5 Generation 1 goes Silent during Podcasts

Hello All,I have a SONOS Play 5 generation 1. My Network Configuration is as follows: ATT Uverse for Internet. ATT Gateway is located in My Office and is using WiFi Channel 1 for 2.4Ghz and Channel 153 for 5Ghz I have a Netgear Nighthawk Router in my Living Room which is set up in Access Point mode so it is wired to the ATT Gateway. The Netgear uses the same channels for 2.4 and 5Ghz as the ATT Gateway which is 1 and 153, respectively. Sonos uses Channel 11Now for the issue. I use Spotify to listen to music and podcasts with my Play 5. I can play music without any issues. When I play a Podcast (someone speaking), the Podcast plays for about 10 minutes and then the Play 5 goes silent. When I look at Spotify, it thinks the Podcast is still playing. I can hit pause and then play and the Podcast will play again.Thanks, Bill

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Corry P
1 year ago
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RoddylContributor I
asked in Speakers
Sonos 3 wont connect after wifi change

Hi... Ive been using a Sonos 3 for several years without a problem. I had to change my wi fi to a gigacube 4g with EE. I cannot reconnect. Ive factory reset, and still the app does not revognise my sonos. I love the sound and am lost without it... Please help... 

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R
1 year ago
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GEtsContributor I
asked in Speakers
how to use my play 5 without an Router

hi everyonei had to move in another city as a teacher, i took my play 5 with me, i dont think i’ll rehister to an internet provider. Do you think it is possible to use my device on the shared internet connection on my phone? I tested it many times but seems like it is impossible :(

2
Airgetlam
2 years ago
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ethanh100Contributor I
asked in Speakers
Gen 1 Play 5 Stops Playing Intermittently

I have a Gen 1 play 5 that I pretty much only play from Spotify and have been having an issue with it intermittently going quiet. About every 5-10 minutes, it will go silent for like 5 seconds. The music continuous playing on other speakers in the group. Its only this one speaker that has the issue. This has been happening for quiet a while and happens on totally new wifi networks as well so I dont think its an issue with the network. Has anyone ever experienced this?

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Airgetlam
1 year ago
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rgarretsonTrending Lyricist I
posted in Speakers
Existing Play 1's won't connect to my system

I have the following:1 Beam, 1 Sub, 2 One SL’s and 2 Play 1’s.  I just bought the SL’s to replace my Play’s, which were my surrounds for my Beam and Sub.  The beam, sub and SL’s (surround) all connect an work fine.  I wanted to put the old Play 1’s in two separate rooms.  The old Play 1’s will connect briefly but soon drop off and become unavailable. I have factory rest them, used the find missing devices, called tech support (who did call back) the errors I get range from error 1001 (when trying to play a song when initially connected) then it disconnects, to error 800 when trying to add the device back into the system, to unregistered device and unable to connect to Sonos.  Which is not true because all four other devices are working fine. I worked with Tech support and they confirmed it was finding the network but then disconnecting from the system.  One of the Play 1’s is 5 ft. from the wireless router.  I have tested my signal strength and all is good with great coverage.  Asus ro

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3 months ago
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Mike37Contributor I
posted in Speakers
products not found

Hello,before posting I tried following the existing guides but without achieving the result I wished.After changing my internet provider I 2 Sonos one SL weren't found on the app(S2). Until so far I have tried factory reset, app reset and tried to set up a new system through Ethernet cable. What I have "accomplished" so far is only one speaker playing and only when it's connected with an Ethernet cable, although WiFi option is enabled. Both of them never worked together. Also when I try without the Ethernet cable both of them have the whole spectrum of led lights blinking. Has someone an idea?? because I ready to give up😩Thank you all in advance 

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Airgetlam
2 years ago
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cristiancContributor I
posted in Speakers
Sonos Five (Pair) Placement

Hi folks, I recently got a pair of fives and I’m having questions on what is the optimal placement for them.The red square represents the size of the image projected. I thought about mounting them on the wall (Numbers 1) but the right side (window side) difficults this situation since the speaker will appear in the image. Left side is no problem since I can get the speaker outside the image. The other options (Number 2 and 3) would be using standing mounts. Placement would be dependent on optimal distance to sitting position (10ft or 5ft). What would you suggest? I’ve read that the best placement is at ear level. If this is true, number 1 is discarded. I’m open to other options but as you can see my space is very limited. Thank you! 

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C
2 years ago
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StevoDevoContributor I
asked in Speakers
Sonos Sub Doesn’t Have Any Sound!

I have a Gen 2 sub that’s connected up to a pair of Play:1 Speakers and have noticed that it is not making any sound. The speakers are playing sound and I can see the sub connected up in the app to the speaker but nothing is coming out of the sub speaker!  I have removed the sub and reset it and added it back in again but still no sound at all!  Any ideas or tips?  

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Airgetlam
2 years ago
J
JC74Avid Contributor III
asked in Speakers
play back issues on play 5 and symfonisk speakers

 I am still having play back issues on my play 5 and ikea symfonisk speakers running on S1 music just stops and may start seconds later or not at all, getting error 1001 ? unable to sort since the introduction of S2 ! 

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J
1 year ago
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Falling DanContributor I
asked in Speakers
cannot get both Play 1 speakers to play in stereo when connecting my CD player via Connect

Hi, I’m having trouble getting audio to play in stereo on my two Play 1 speakers when my CD player is connected via Sonos connect. Any ideas? 

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Stanley_4
2 years ago
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MoonshineMContributor I
asked in Speakers
Unable to transfer speakers to Wifi from cable

Hello,Can you please help me with a speaker WIFI -issue.I am unable to transfer speakers to Wifi from cable connection.Speakers are now in WM:0 -mode (cable) and works with cable-ethernet.Reinstalled speakers after Wifi password change but they did not connect to Sonos after this.I am trying to Update network from S2 app.System stucks in loop trying to find products for 1-2 minutes.I tried to connect cable to mesh network primary router but without success to tranfer speakers to Wifi.Do you have any suggestions how to connect to wifi?I have 3 Play1 and 1 IKEA Symfonisk -speakers.All speakers are updated to version 14.14Restarted all systems reinstalled app without any success. Thank you for your answers!

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J
2 years ago
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blubaughbillContributor I
asked in Speakers
SONOS Won't connect to new wifi

My sonos speakers wont connect to the new apartment wifi that I have. I have tried an ethernet cable, using other wifis that work nearby and my personal hotspot and nothing will work. How can I set it up to the hotspot? 

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Airgetlam
2 years ago
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twenty2Contributor I
asked in Speakers
Sonos Five and Play:3 keep dropping from the controller

My Five and Play:3 keep disappearing from the controller. I can add them to the system successfully, but then part way through the day or by the next day they’re not in the controller anymore. All software is on the latest version.I also have several Connects throughout the building that aren’t having any issues, so I assume this is wifi settings problem. I’d appreciate any advice. Router: ARRIS TG1672GAccess Point: Ubiquiti UAP-AC-Pro I have three APs of the same model that are all on the same settings: 

4
T
2 years ago
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TryingReallyHardToAbideTrending Lyricist I
asked in Speakers
Sonos One SL won't connect to TP-link Archer AX5400 (AKA AX73) Wirelessly

I can’t get this thing to connect wirelessly to my Archer AX5400 (AX73). Is this a new compatibility issue based on firmware updates? I have had Arc and One SL connected to this same router in a different location less than 6 months ago. Now, trying to set up a new system, it fails after I enter the WiFi password. 

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Ken_Griffiths
2 years ago
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TryingReallyHardToAbideTrending Lyricist I
asked in Speakers
Sonos App Won't Find System After Multiple Setups and Factory Resets

I am having another Sonos love/hate relationship that we are all so familiar with. I love these products but why do they have to fail so hard with setup?So, I got a new router…..(I know that’s how it always starts)….I have tried literally everything and I am several hours in. I disabled all the old networks. I disabled wifi-assist and cellular data on my phone. I closed the Sonos App on my computer so that it wouldn’t interfere and I was only operating on the IOS app on the phone. I unplugged my other Sonos devices. I plugged the One SL into the router with a hardwired ethernet cable. I made sure the phone was on the right WiFi network. I did reset the Sonos S2 app in App Preferences. I did a factory reset on the One SL. I tried to install the One SL as a new system. I did all of these things multiple times. EVERY SINGLE TIME IT IS THE SAME PROBLEM--it finds the One SL and says I added it to the system successfully, but that the system might not find it. It tells me that if the system

17
buzz
2 years ago
E
EuropesheilaContributor I
asked in Speakers
help connecting in France

Can anyone help, please? I brought my Play1 to France on hols. It normally works through my iPad or my iPhone. I can get both to see Sonos Wifi, but then it does not connect. the “System” button in “settings” is greyed out. I have rebooted the router, uninstalled and reinstalled the App, and I am stuck. any ideas, please?

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E
2 years ago
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jellikitAvid Contributor I
asked in Speakers
sonos one keeps dropping out

I have 2 routers.  The main router in my house (let’s call this “router A”) and then a cat 6 cable runs from router A 100’ out into my garage to “router B”.my speaker will not work with router B.  All of my other Wi-Fi products work fine (computer, iPad, etc).  The speaker drops continuously.  I have done a factory reset, and also connected speaker with cat 6 directly to router B.  Still have problems.  The speaker works fine on router A.what setting needs changed on router B?

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Corry P
2 years ago
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Topbrick1Enthusiast II
asked in Speakers
Sonos set-up and replacement Virgin Media Hub4.

I successfully used an Ethernet cabled Sonos Playbar, two Play 3s, two Play 1s, one PortWith a Virgin Media Hub4, smart TV Sony. The Playbar and Play 3s were joined as theatre set-up and the Play 1s are in separate, smaller rooms, as is the Port with a record deck. All played without problems using the Sonos app of course.T original Hub4 developed a fault and was  replaced with new Hub4. Now only one Play 1 and the Play 3s will ‘attach’ to the wifi and  function.It has not been possible to attach the Port, Playbar or one of the Play 1s to the system at all.I have spent a lot of time  trying  all suggestions I can find on the  Sonos official site, Sonos community and in general on the  the internet, including a factory reset of all speakers, to try and link the system back up with my wifi.I understand Sonos is trying to work round ‘issues’ with the Hub4. Any suggestions as to how I can get my Sonos equipment up and running again, it is just a few very expensive bricks at the moment. Is

1
ratty
2 years ago
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JPCSContributor I
posted in Speakers
Problème de connexion

Bonjour, je viens d’installer le composant BOOST, mais le système ne reconnait plus mes hauts parleurs Play 1 et Play 3. Merci de votre aide si vous avez une solution !

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Airgetlam
2 years ago
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sch7575Contributor I
asked in Speakers
Sonos Play:1 stopped connecting wifi

I purchased this abought 6 or 7 years ago because of the sound.  I totally regret it because of the frequent Wi-Fi drops and problems reconnecting.  But it always eventually reconnected after screwing with it 30  or 40 minutes. So the other night when I was sleeping, I play white noise over it, it disconnected and will not reconnect with all the usual tricks.  I did connect it to a LAN line and it then connected, but as soon I as I disconnected it to put it back in my bedroom on Wi-Fi, it again would not connect.  I read on here about updates that were not supported by the Play:1, what do I do?   I’m about to smash this thing.   

1
Ken_Griffiths
2 years ago
A
AdCiamContributor I
posted in Speakers
Play 5 gen2 blown bass

After couple of times of switching from normalsound to really low quality-blown speaker likesound (only low frequencies) my play 5 is sounding like complete trash,and i'm completely furious as i have used it verylittle and is out of warranty of course. Has anyoneelse had the same unfortunate experiance? What can i do? Support offered very little help. 

2
A
2 years ago
H
happyshopper885Contributor I
posted in Speakers
Trying to downgrade Play:5 (Gen 2) to S1. Error

I’ve been following the instructions to downgrade my Play:5 (Gen 2) to S1. I’ve factory reset it and waited for the flashing green light. However, the S2 downgrade process under support in the app always says “We can’t find a product to downgrade” with a Try Again button. I’ve tried maybe 12 times, nothing. I’ve tried wifi and ethernet, nothing.When I search for it in the S1 app, it finds it but says it needs downgrading from the S2 app first.Please could someone help?

17
O
10 months ago
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LuekioContributor I
asked in Speakers
current Sonos One on S1 app

Hello,id like to purchase and add more Sonos Ones too my setup. I’m stuck on S1 because I have multiple connect amps.Sonos’ official compatibility list says the currently sold One gen 2 works on both S1 and S2. However the shop FAQ for the One gen 2 answers “will it work with S1?” by ambiguously stating “it requires the latest version of the app”This makes it sound like you need S2. Anyone know the truth? I assume it will work but it’s just more unscrupulous pressure to throw out our old systems and buy all new devices

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B
2 years ago
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