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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4484 Topics
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PearlfectheelsContributor II
asked in Speakers
Unable to add all speakers

My speakers will appear on the list but when I try to add it says “unable to add try again later"

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4 months ago
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Benny1992Contributor I
asked in Speakers
Adding Sonos amp

Hi, Is anyone else having a problem adding the new Sonos amp to there Sonos App? Keeps telling me to try again later which is frustrating as I have just had the Sonos ceiling speakers fitted and want to test these out. 

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4 months ago
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Sadafn888Contributor I
asked in Speakers
local network is connected !

Please help me! can a support member call me. Its so disappointing to buy a brand new product that just won't work I was already on hold for 40 minutes and was cut off and now the phone line is 50 + mins wait again.  I bought a Sonos era 100  The Sonos 1 app can recognise the product. The Sonos 2 app repeatedly tells me to go to my setting and switch on local network permissions on my iPhone. I go to the settings and these settings are already on. I cannot understand why it refuses to see it. My wifi on the iPhone and Sonos box are the same. I have reset factory settings on Sonos. I have deleted and re-downloaded app and signed in. I have reset router. I have tried everything 

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4 months ago
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AwambengContributor I
asked in Speakers
3rd Generation Sub does not connect after i moved houses

I recently moved to the UK from the Netherlands. when I set up my sub after the move, the lights come on for about half a minute and then go off and the pairing process stops there. I have rebooted whilst pressing the “pair” button but the sub stills disconnects after about half a minute. what can I do to reconnect the sub to the system 

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4 months ago
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IgnitionCreativeContributor I
asked in Speakers
Sonos SL on different subnet

I’ve got 3 Sonos SL’s in our office, all connected to WiFi which is accessible to the company office LAN on one subnet. All the client machines are connected via Ethernet to another VLAN but can discover and connect to the Sonos devices just fine.I just had to change our WiFi password, and re-set them up from scratch as they’ve been running untouched for a few years now. When they came back online and ran its firmware updates I now suddenly find the client cannot see the Sonos speakers from the other subnet although I can ping them no problem.Only when I connect to the same subnet can they be discovered.I can only assume the firmware update has changed the ability for them to be discovered across subnets so this is a pain as we have machines on different subnets depending on the role they play in the office.Anyone know anything about this and any known solutions?

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4 months ago
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GilshaContributor I
posted in Speakers
problem in co

Hay I’m using the era 300 and all the time I have an disconnect problems in the airplay and the Bluetooth it’s showing me that’s the music is running but I can’t hear anything and it’s keep going all day longthank you for helping 🙏🏼

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4 months ago
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JohnnySolutionsContributor I
asked in Speakers
Last update

Since the last update systems becomes more slow then it was before. Even when I connect one of my Play3 speakers by cable to my SonosHub it is super bad. It takes about 20 seconds before I see what song is played or I can not use the app and the display freezes. My girlfriend uses the older version of the app on the same system in out house and doesn't have these problems. Please provide us with a new update en please TEST IT BEFORE YOUR RELEASE IT !!! King Regards JohnnySolutions

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4 months ago
Barmee
BarmeeEnthusiast I
asked in Speakers
New App - no longer able to balance paired speakers

In addition to all the issues that have been identified with the new app (unable to edit the queue etc) another problem is that if you have created stereo pairs (paired speakers) it is no longer possible to balence them (as in make one louder than the other). There is still a rudimentary EQ function (bass/treble) but it is no longer possible to balance speaker pairs. Super-annoying.

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Barmee
4 months ago
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Ash2008Contributor I
asked in Speakers
sonos app

I find Sonos App just keeps ‘losing’ my system. I have to reset the beam, the sub, the router and by fluke it connects. A few hours later I have to repeat which is  insane. Now I bypass Sonos app and just connect via Spotify which has no issues finding Sonos. Anyone else experiencing this?

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4 months ago
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Jordankennedy001Trending Lyricist I
asked in Speakers
app issues and unable to connect

I got 2 brand new era 100’s delivered yesterday and tried to connect them to my system which has an arc and now my app isn’t connecting to anything, been on the phone to Sonos support for 2 hours and 15 minutes going round in circles. Fed up, clearly a Sonos problem with their new app update. Get if fixed now 

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4 months ago
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Dsmith9900Contributor I
asked in Speakers
play:1 speakers with new App

After updating to the new Sonos App, I can no longer play to my Play 1 speakers. I have to connect to my Sonos Beam 1st then I can connect to the Play 1 Speakers. But I can’t control the volume on the Play 1 Speakers, only the Beam.any ideas? 

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4 months ago
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MagixzContributor I
asked in Speakers
unable to connect to router

I really regret buying the Symfonisk Picture frame. I’m constantly having connection issues, every time I want to use it I have to unplug it and sometimes it works and  many times it doesn’t. I had to replace my router and it will no longer connect to the router, says the product can’t be found,  I’ve factory reset numerous times, when I hardwire it works but it’s not convenient. I donlt know why this product is so difficult…I have given up and call it a loss, an expensive one by the way.   

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4 months ago
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Anonymous
asked in Speakers
Problemas con la aplicacion de Sonos para conectar mi Era 100

No puedo conectar en la aplicación de Sonos a mi red local, me pide que dé permiso a la red local cuando la red local ya está habilitada para la acplacion, me solicita ingresar como propietario del sistema. Quien me puede ayudar ? Moderator Note - Translation by Google: I can't connect to my local network in the Sonos app, it asks me to give permission to the local network when the local network is already enabled for connection, it asks me to log in as the system owner. Who can help me ? 

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4 months ago
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AustelContributor I
asked in Speakers
after update Beam only play PCM unless I unplug and restart.

Following the recent update, when I turn my TV and Beam 2 on the app says I’m only receiving PCM 2, not Dolby plus etc.if I unplug the power and restart the Beam,  full Dolby sound is displayed.this issue was not present before the update to the app.I use a Sony Bravia tv from 2018 using Arc not eArc, plus Apple TV 4K and Manhattan t3r Freeview box.

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4 months ago
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Joelbutler1970Contributor I
asked in Speakers
customer service

I’m not sure which is worse, the customer service at Sonos or the incompatible app that they ask you to download. What a ******* joke this company is! Moderator Note: Modified in accordance with the Community Code of Conduct.

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4 months ago
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FshwhistleContributor I
asked in Speakers
Play 5 not emitting sound even though system says it’s playing

Play 5 not emitting sound even though app shows it playing 

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4 months ago
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p51mustagContributor I
asked in Speakers
new app

New app I can not get the tv bar to join the rest of my speakers before I tun on tv click tv and it all worked now it don’t 

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4 months ago
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GearContributor II
asked in Speakers
please help diagnose cause of drop outs

on turning on Sonos. About five mins of stuttering play then settled.  thanks in advance :-) Moderator Note: Removed diagnostics number.

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4 months ago
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NL438583Contributor I
asked in Speakers
Moving from and to Spotify (MacOS)

When I have audio via Spotify, and I switch to e.g. YouTube, I lose audio. And when switching back to Spotify, I need to select the other settings again. And when Spotify is on the Airplay, the volume up/down via key board don’t work. Weird problem. Who knows what it is? I think I want to only use Bluetooth. This Airplay seems to mess up.

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4 months ago
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luisgualContributor I
asked in Speakers
Voice Service Light

On the Era100, is it normal for the voice service LED to be too dim? I mean, during the day, it's not possible to see its status, and at night, it's barely noticeable

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4 months ago
toyboy
toyboyChromatic Producer II
asked in Speakers
Replacing a roam battery

Just wondering if anyone has tried this.

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toyboy
4 months ago
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Ged0-7Contributor I
asked in Speakers
no radio play back or start up acknowledgement sound

Hi all i have just changed wifi providers. My beam has the internet and is linked to my Alexa app and Amazon music. However whenbi ask alexa to do anything she doesnt make the start up noise to know that shebos listening, hiwever she is listening because she can control my smart plugs ok.if i ask her to play BBC Radio 2 she will say playing BBC Radio2 but no radio comes on. The same thing hspens on my Sonos1 smart speaker. All of my Amazon echo speakers are working fine. Can anyone help ? 

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4 months ago
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QUEENSEDContributor I
asked in Speakers
bluetooth troubles

I have a Sonos roam, my Bluetooth is connected but no audio what can I do? 

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4 months ago
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Joewms5Contributor I
asked in Speakers
System isn't working

When I open my Sonos system App it's not working.

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4 months ago
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JackoUKContributor I
posted in Speakers
sonos version S2 80.00.04 - Trashed my system

iPhone updated to S2 80.00.04 4 days ago and has now completely trashed my setup. Speakers not found in app, player, play 1 and 5 not appearing in app. Spent most of my afternoon doing factory resets and reinstallation of all my devices. Worked fine until I added Sonos boost, now everything has disappeared and I can only get the speakers to reappear if I disconnect the boost. Sonos what the hell is going on 🤬🤬

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4 months ago
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