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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4616 Topics
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braindeafContributor I
asked in Speakers
Any more suggestions for connecting Play 5

Hi there, I am kind of over Sonos at this point. We have had a Play 3 for about 10 years and my wife has been having connection issues forever basically. We decided to buy a 2nd hand Play 5 Gen 2 this week from CEX. Go to connect it and the Play 5 cannot be foundWe…. Factory reset → orange / white lights flashing Play 5 - nothing Power on/off a billion times. reset router - nothing plugged Play 5 into network wired.  turned off old Play 3 - keeping Play 5 wired. keeps trying to find Play 3, and indeed seems to find it despite being off. Maybe by MAC address without power? wired Play 3 and Play 5 - nothing ended up with Play 3 connected via wired and needed to faff about to get it back.checked bluetooth, it’s on. Phone is right next to Play 5, it can’t find it.I am just beyond understanding where to go next. Any ideas? At what point is the product just faulty and I’m no longer being an idiot.Many thanks.RobL

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B
1 year ago
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HamsyContributor I
posted in Speakers
speaker volume

Hi I have 2 speakers in kitchen ceiling and 2 outside speakers in an outside space,They run off the same amp, and I can turn each pair/space off separately as the speakers run through rocker switch, which works perfectly How can I alter the volume as kitchen speakers are louder than outside so could I control the kitchen ones through a volume control dial instead of the rocker switch, then I could reduce the volume to the inside ones via the turn dial, if so what make as I can only find one that controls upto 30w which is not enough for the sonos speakers The controls are all in a cupboard so doesn’t matter what it looks like just that when it’s loud outside it’s defeating in the kitchen Any suggestion please

1
buzz
1 year ago
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TenbensContributor I
asked in Speakers
fake sonos architectural speakers on amazon

Multiple sites on Amazon are selling architectural ceiling speakers for what amount to almost half price.  The app does recognize them as genuine architectural speakers.  How can I verify if these are actually real or not.  Some reviews swear they’re real but sonos wont cover the warranty because they’re not an authorized dealer.  Any suggestions?

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Airgetlam
1 year ago
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MWM69Contributor I
asked in Speakers
surrounded dound using BT TV

When I have my beam connected to my Philips tv I have full surround sound from beam and two play 1s.when watching tv through my bt box I only get sound from the beam not the two play 1s even though on the sonos app it says 5.1.

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Airgetlam
1 year ago
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Unaligned9665Contributor I
asked in Speakers
Sonos speaker continuosly disapper

Dear all,I have a Sonos system composed by a Sonos One, an One SL and a Roam.Since a couple of weeks I’m not able to use the system anymore.I run the app from my smartphone (Samsung S21) and everything is fine, but after a couple of minutes the system disapper from the app and I cannot control it anymore.I’ve tried to reset all the Sonos device, but the issue remain.I’ve also tried with other smartphones, but the issue is still there. I gave to Sonos app all the needed authorisations.I’ve tried to play from the Sonos app installed in the PC (Windows 11) and it works fine.Please can you help me?It’s really a pity I cannot use the system during Christmas time… Thank you, Bye. 

3
Airgetlam
1 year ago
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Côme TBZContributor I
asked in Speakers
Utilisation d'un micro sur ensemble Sonos

Bonjour,J’utilise un ensemble sonos composé comme suit : Sonos 1 x 2Sonos play 5 x 2Caisson de basseOn m’a offert ces micros : LEKATOJe n’arrive pas à les faire fonctionner. J’ai branché le récepteur à l’arrière d’une des play 5 mais aucun son ne sort.Quelqu’un a t-il une idée pour faire fonctionner ces micros ?Merci d’avance de vos réponses.Moderator Note: Modified in accordance with the Community Code of Conduct. (Removed Hyperlink)

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C
1 year ago
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dpg50000Enthusiast II
asked in Speakers
Play 5 Gen 2 won't connect to Wifi

Out of the blue, my Play 5 Gen 2 showed offline in the S2 app. I’m fairly certain it’s a failed Wifi card (I’ve done all the usual troubleshooting, rebooting the Boost, rebooting the router etc.) as everything else is fine and the device works when connected via Ethernet.I’ve submitted diagnostic 1258438581. Could someone from Sonos confirm my diagnosis when you get a chance, please.

3
D
1 year ago
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MimicatContributor I
asked in Speakers
Imposible to connect my new Sonos one and Sonos roam

Hello everybody! I’m desperate, receive for Christmas a Sonos one and a Sonos roam. I can’t connect none of these to the app. Doesn’t appear and it’s not detected by the wifi. I noticed the app only offers me to add to an existing system and never to connect a new one. It’s been clicking in green all day long. It’s been charged the night before so I don’t think this would be the problem. Tried all the tricks written in the website page: turn off then up the router, reinstall the app, reboot the Sonos… Is there a last trick I can try before returning them?Thank you for your help.

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1 year ago
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Blue ToyzContributor I
asked in Speakers
Which Sonos speaker is Louder? The Sonos Five or the Sonos Outdoor Speaker

Hello Sonos Community, I am considering between purchasing the Sonos Five and the Sonos architecture Outdoor speakers. Though I originally was looking for outdoor audio, I went to a shop and heard the Sonos Five audio and was wow’d. Does the Sonos Outdoor speaker, paired with the Sonos amp, deliver similar or better sound when compared to the Five?

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U
1 year ago
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WhiznaneContributor I
asked in Speakers
connect to samsung smart tvs

Sorry for what must surely be the most common question regarding if muY Sonos components collected over the years will work with my TVs…my components in TV area are two SL One speakers and a Sub Gen 3. TV is a Samsung UN65MU6290. Basic Smart TV that we treat all content through our cable router via Bluetooth. Hoping someone out there has an easy to understand and execute method to connect so we can enjoy this great audio sound while watch tv. or a good link to an article or tutorial for a tech challenged person like myself. Thanks in advance. 

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W
1 year ago
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jsklngerContributor I
asked in Speakers
sonos one (ls) sonos one (rs)

In my Sonos app my Sonos One speakers are labeled as One(LS) and One(RS). Does the LS & RS denote left speaker and right speaker?  I am asking because I am not really noticing stereo separation. 

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buzz
1 year ago
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ScottbirmContributor I
asked in Speakers
Sonos ikea bookshelf

I couldn’t update the speaker so unplugged and connected to the router. That didn’t work so I factory reset it. Now sonos can’t see it to add to my system. 3 days of unplugging and rebooting. 

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Jamie A
1 year ago
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ChrisfromColumbusContributor I
asked in Speakers
Sub Mini Not Sound

Finally got my Sub Mini connected to my ARC (SONOS needs to come up with some sort of interface to look at configuration, it's ridiculous I have to stare at my phone for 5 minutes before it fails and not have any information to work from)Now, I don't have sound coming from the Sub Mini.The Mini Sub is right beside my ARC.Help?

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Ken_Griffiths
10 months ago
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LodoLanzoneContributor I
asked in Speakers
Bluetooth connection

I can not to Connect my sonos one via Bluetooth can I do it? In With way?Thanks for help 

1
controlav
1 year ago
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rodrigkbContributor I
asked in Speakers
Multiple Issues with Sonos Arc

My Sonos Arc was never normal since coming out off the box.  It would not set up for two days over the weekend when it arrived and then suddenly started flashing the set up light on the Monday I was going to call support. Problem solved, right?Fast forward 2 weeks and it lost its connection with my network and the indicator started flashing white.  When through all the trouble shooting steps (funny how these things happen on the weekend or holiday when there is no support) and then randomly started working again after two hours while I was watching TV.  Then after about 20 min working started making loud clicking noise then an extremely loud noises at a sound level I did not think possible. I unplugged it but fear it needs replacement?  

3
buzz
1 year ago
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PJ77Contributor I
asked in Speakers
play:1 will not play next song after S2 upgrade

We added a new Sonos One SL to our system today and had to upgrade from S1 to S2. Now we experience that the old Sonos Play:1 will not play next song in list. It just stops after the song is finished. Have no idea what to do to make it work. There is no network problem at all. 

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Airgetlam
1 year ago
A
autochamp65Contributor I
posted in Speakers
UNRELIABLE

I have spent hundreds of dollars on my whole house 7 speaker system and it is CONSTANTLY giving me problems overt the past 2 years. It is the MOST UNRELIABLE POS I have ever had to deal with.. I have come to the conclusion that the system actually sucks and I will be selling it all and replacing it with a RELIABLE speaker system.

3
controlav
1 year ago
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iandomContributor I
asked in Speakers
Locking Sonos to 5GHz

Is it possible to force Sonos to use the 5 GHz band and thus avoid microwave interference?I have recently replaced some old Sonos devices with new S2 capable devices, so I have a mixture of Sonos Five, Sonos Port (all new) and Play:3 (older, not replaced). Three of them are hard-wired to the LAN, the rest rely upon wireless.My home WiFi network supports both 2.4GHz and 5GHz (same SSID) with two WAPs to provide good 5GHz signal throughout my house.My problem is that when I use my microwave a number of the devices lose the music stream (which is coming from a NAS hard-wired to the LAN).  This suggests Sonos is using 2.4GHz.  Is there anyway I can have the Sonos devices just use 5GHz all the time to avoid this issue?  

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Airgetlam
1 year ago
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PKBensonContributor I
posted in Speakers
Re-purpose Play: One speakers?

I just got a pair of Play SL speakers so I can have Airplay 2 functionality. (Yay!) I’m annoyed, however that my perfectly good Play: 1 speakers are effectively “bricked” now. Any suggestions on how to re-purpose these speakers?. For example: can I use them as monitor speakers or computer speaker via the Ethernet port? Should I just sell them on eBay? 

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106rallye
1 year ago
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StrattoContributor II
asked in Speakers
new sl1 keeps asking to be setup

i setup a sl1 system on my ipad using s2 app and when i go to set it up on my phone it asks me to go through the setup again which screws up the ipad setup

1
Ken_Griffiths
1 year ago
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DdddominikkkKContributor I
asked in Speakers
How to switch from Airplay to direct Sonos streaming?

If I initiate music through Apple Music app, Sonos App shows “plying through Airplay” and there is no easy way to switch from Airplay stream to direct Sonos streaming without having to stop the Apple app, terminate it, than restart music playing from recently played on Sonos app. Sonos music search within Apple Music catalogue is buggy and slow so I have to often start music in the Apple app and then fight with switch streams. It makes v. difficult to stream music in the background when you want to watch something else on IPhone on the same time 

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106rallye
9 months ago
K
KaitotoContributor I
asked in Speakers
Sonos Roam will not connect to Bluetooth

Because Sonos insists on closing questions to comments I will ask the question yet again despite the disturbing number of people who have or have had the same problem.  The problem is that Sonos Roam is an atrocious piece of kit. When it decides to occasionally connect to our wifi network it is impossible to connect it to Bluetooth. I have read every question/comment/so-called solution in this forum to no avail. We have a fibre street connection, a wifi network that has operated for 15 years without fault. I can run/stream/connect every other device known to mankind to the network once and leave it to breathe.  We have to reset the Sonos “network” every other week. I have to power down all the speakers. We have to reinstall Sonos on all our devices (all iPhone/iPad/Mac) and hope and pray that it will work. The Roam had never connected to Bluetooth.  I can connect to any other Bluetooth device available. I can buy a $10 Bluetooth speaker from the warehouse down the road and connect to i

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106rallye
1 year ago
G
GoneContributor I
posted in Speakers
Scary Sonos Hijacks Apps?

Using Sonos Beam 2So all audio to a Sonos speaker must go through the Sonos app, no exceptions. No Sonos app, the speaker makes no noise.Use the Sonos App to launch Pandora as a test to get some sound.Close Pandora and Sonos apps music keeps playing,Close all apps, speaker keeps playing. Turn off phone...speaker keeps playing.Uninstall Sonos App and still cannot turn off speaker.Turn on phone and start Pandora, Pandora says that another device is actively logged on my Pandora account. Music plays independently and simultaneously on both phone and Sonos speaker.Reinstall and start Sonos App and it will not connect to Beam 2 speaker, asks for GPS, WiFi and Bluetooth to be turned on, and still will not connect. Music keeps playing on speaker with no ability to control it from any device.Finally pull the power plug to stop the music and turn off the speaker since there is no power button?What is with the Sonos Beam 2? Never in my life have I had an application hijack an App and then I have

2
106rallye
1 year ago
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doboy001Contributor I
asked in Speakers
Sonos Play3 will not connect to S2 app

I have a Sonos system that I bought a long time ago, but I Play 1, sub, bar and boost that I have enjoy using for a long time. My dad's friend gave me his old Play 3 that he haven't used for awhile. I tried to reset the Play 3 and add to my system but the Sonos app keeps giving me a warning that the app can't connect to the Play 3 and to contact customer service.I looked up YouTube videos and read that I need to factory reset the speaker than add it. I tried the methods by unplugging, holding down the "mute" button and then plug it back in and wait till the Led turns Amber then green.Well, the speaker LED turns Amber than flash white and the mute button flashes green. I never see the LED flash green. I also tried holding down the volume up + mute button and all I get is the Amber LED and a flashing white LED and flashing Green mute button. Still can't add the Play 3 to my system.Any suggestions? 

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Airgetlam
6 months ago
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stevecoh1Contributor II
asked in Speakers
Confused by Apple Music/Sonos interface

I must admit I don’t understand the Sonos/Apple Music interface. I can find music I want to play on Apple Music and it plays through the phone.  I can add songs and albums to playlists.  But when I choose Apple Music as the source in the Sonos app, often the playlists and songs I’ve added do not appear.  What is the right “workflow” to use when using Apple Music as Sonos source?

2
S
1 year ago
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