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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4635 Topics
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nicoprestoContributor I
asked in Speakers
Sonos Beam Gen 2 and Roam SL Won't Play Spotify Music

I own 3 Roam SL’s and 1 Beam gen 2. Setup went fine and I can play music on Spotify *most* of the time without problems. About 10% of the time, I am unable to connect to any of the speakers. I can see the Sonos speakers in Spotify but when I select them (in a group or separately) Spotify says "connecting" for a few minutes then fails. All devices are on the same wifi network. I've tried turning them on/off, resetting the router, rebooting my phone without success. Both apps and speaker firmware are updated. Looking at others posting about similar problems, none of the suggested steps seem to work. The only thing I can think of is a problem with the WiFi, but all other devices remain connected to the network when the Sonos speakers won’t connect.

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N
1 year ago
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mamizukaContributor I
asked in Speakers
Sonos Amp + Sub

Hi all. I am considering purchasing a Sonos Amp to power 2 outdoor speakers on my backyard.Although the main music source will be streaming, I’d also like to be able to connect a turntable/ mixer to the Sonos Amp, and connect the Sonos Sub through the app for extra bass.Does anyone know if the Sub will work when an external analog source is connected to the Amp?

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buzz
1 year ago
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OleAvid Contributor I
asked in Speakers
Sound drops out

Hi allBeen a part of the sonos family for quite a while, and only a few hickups, usually something easily adressable. Recently i’ve been experiencing music dropping out alot, usually 3-5 mins of “bad behaviour” followed by a fair bit of time with everything working perfectly.My setup is as follows:Playbar (RJ45 connected)4 Play:1 (gen2) (sonosnet)3 Play:1 (gen1* S2 compatible)1 Sonos MoveI have tried setting up a wifi scanner to see if theres intereference, but that does not seem to be the case, so im afraid one of my units is causing trouble, but i havent been able to pinpoint anything yet.I tried turning off all the “old” S1’s to see if that made a difference, to no avail. I sent a diagnostic report around one of the “bad times” #1774204207Hope you can help me get this solved. (Wife is very unhappy!)Regards Ole

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Corry P
1 year ago
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Raoul LuigiContributor I
asked in Speakers
music comes and goes

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

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G
1 year ago
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brawnyContributor I
asked in Speakers
Adding speaker to S1 app update

I would like to add an older speaker to my S1 app. The option to add a device is not allowed without an app update. If I update, will my old speakers be supported?

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Airgetlam
1 year ago
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Kangamum70Contributor I
asked in Speakers
Sonos One SL - any way to connect to S1 App?

Last year I researched that the Sonos One SL speaker was compatible with the S1 app - and requested one for Xmas so we could use it as an extension to our existing system. By the time I received the speaker & tried to set it up, it seems this situation has changed, and I have been unable to get it to work on our existing system. I have had to create a new registration and set it up on a the S2 app just to be able to get it to play. However, this means I am unable to play the same music on the One SL as the rest of the house, which is pretty annoying because this was the reason for purchasing it.Is there really no way to connect this to our old system? At first, I assumed I just needed to use the Downgrade option - but that would not work either.  

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G
1 year ago
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sistemasparadorContributor I
asked in Speakers
How many sonos devices can I connect to the same wireless network?

Hello, I have a little question, How many sonos devices can I connect to the same wireless network?I have 30 SONOS Devices in this moment and I need to connect 6 more

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UKMedia
1 year ago
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McBainContributor I
asked in Speakers
pairing dissimilar speakers to achieve stereo?

Hello: circumstances allowed me to acquire a new Sonos 5 , to enjoy with a single One SL. I have one listening room. Can I stand the 5 vertically ( like one would if using two 5s to create stereo) and connect it to the SL to play stereo? Or am I asking  the system to do something it wasn’t designed to do? Is it preferable to have the single 5 in stereo configuration and just add the SL and use Trueplay to optimize the sound? Thanks for any advice!

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M
1 year ago
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MajorHurtinContributor I
asked in Speakers
Sonos speaker/Echo speaker to make a group?

Any progress on having a sonos speaker combine with an Echo speaker to make a group?

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M
1 year ago
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msmelyssaContributor I
asked in Speakers
Play:1 system cutting out

I have three Play:1 speakers and one Move on my system that has worked fine until recently. Now it just takes forever to start, plays for 2 seconds then cuts out, will come back for a few seconds and then cut out again. The only time is works is when I play the KUVO jazz TuneIN station. So random. 

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Airgetlam
1 year ago
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ScoggyContributor I
asked in Speakers
how do i make my 2 x play 3 and sub louder ?

I have 2 x play 3 and a sub in my dining room is there a way of making it louder ? 

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N
1 year ago
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Andrew jlcEnthusiast I
posted in Speakers
Network speed

HI,I have a mixed wired and wireless system across four rooms.  I note that the Access Point reports that the Play 5 that is directly wired to it is pulling the network speed down to 1Mbps as opposed to the rest of the wired system (Play 5s and a Beam speakers via switches) is reporting 1Gbps capable. Are Sonos network devices really that slow?  Andrew

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A
1 year ago
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draimistTrending Lyricist I
posted in Speakers
Autoplay for Turntable and a Pair of Fives

Hello, I have been searching and reading this forum and did not find any definitive answers. I have an old Sony turntable with an external preamp. Autoplay does not work, as many have stated. I have to always (re)select the Line-in as source. The consensus seemed to be around a pre-amp that is always on. That said, I just ordered an U-Turn Orbit Theory turntable with built in preamp. Has anyone had success with the autoplay on this or other U-Turn turntables with the built in pre-amp? Just trying to set my expectation. Yes, I have autoplay selected for the line-in and for that set of speakers (room).  Thanks in advance!  

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D
1 year ago
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Guy SmileyContributor I
asked in Speakers
Sub disconnecting when streaming from iPhone

Getting really frustrated with my system that’s been faultless until now.  I’m playing music from my phone through Sonos and the sub keeps disconnecting.  I then have to toggle the sun off/on a few times to reconnect.  Sub is on WiFi.  

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Mr. T
1 year ago
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UbetAvid Contributor III
posted in Speakers
Help with 5s

Hello, I have two 5s and a one sl in our living room. I just ordered a one, to finish off the room. The room is 40’ x 12’ and I am going to put the speakers up high, about 6.5’-7’ up. Which way will I want the 5s positioned, landscape or portrait, I want the volume paired so when I turn the volume up, all the 5s and ones stay the same, without have to adjust each. I don't really care if they are paired in stereo though. I have a one sl and a move each is in its own room. We generally have the same music playing through the whole house. But need the volumes for each at different levels. I want the living room to be blanketed in sound though. It is just for music, not tv. Here is a rough diagram of what the room looks like and where I was thinking of putting everything. The main concern is changing the speakers in this room equally at the same time, and whether the 5s need to be in portrait or landscape and if it matters. The blue object are sofas and chairs. Thanks 

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U
1 year ago
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timboo1968Contributor I
posted in Speakers
Sonos Five Bluetooth

New Sonos five.  How do I put it in bluetooth connection mode to connect to it from a PC (instead of from Sonos App)? 

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J
1 year ago
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Amy BContributor I
asked in Speakers
connecting Sonos with Eero (using sky main router)

Hi, my internet connection wasn’t reaching my extension so I bought the eero mesh system which works well…..apart from my sonos wont connect to my new eeros set up, it auto connects to my sky router and I’ve tried rebooting etc and doesn’t let me change.I spoke to sonos and they advised I need sky to ‘delete’ their WiFi in my house so I only have the eero system for sonos to connect to wirelessly but sky have said that’s not possible.I LOVE LOVE LOVE my sonos system so don’t want to change it but the fact I can only use it when I am close enough to my sky router to get signal is driving me madPlease help….I am not very tech savvy so might need things in simple terms🙏🏼 😊 

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A
1 year ago
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LagrangeContributor I
asked in Speakers
Unable to set up sonos one

We've not used the sonos one for a long time but I can't set it up either wirelessly or wired to the router. 

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L
1 year ago
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Dcgman#1Headliner I
asked in Speakers
Lost Connection

Sonos was working fine up until last night when we had a power spike/outage. My bedroom Sonos Play1 was playing last night when I heard a lot of clicking spike noise coming from my massage chair until I realized it was a power outage. We lost power for about an hour. I had to go back to sleep as I had to get up early the next morning (today) for work. While at work my wife messaged me that there was another power outage this afternoon that last for several hours. Power was restored when I got home 30 minutes ago. I went to play my music on the Sonos Play1 when there was no music coming from the pair of Sonos. I have several other Sonos products throughout the house and none when connecting to the wifi. I made sure I was on my wifi network. Still nothing. My Sonos Move was the only one showing a connection, but then it disappeared. So nothing is working at the moment. In setting it’s showing 0 on in Sonos System Info. My Move shows no connection. Any ideas? Do I need to unplug each Sono

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D
1 year ago
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BAGTAGContributor I
asked in Speakers
Can only see one sonos device at the office, but we have 3 devices linked to one account

Hello,We have bought 3 sonos devices for the office. These devices are all linked to one account but only 1 is visible and usable on Spotify. We can see 1 other in the sonos app, but this won't work since we will all be using the same Spotify account. We are all on the same wifi and at my home systems, it works perfectly well. Is there some setting we are not seeing? Thank is advanced

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Jamie A
1 year ago
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handman53Contributor I
asked in Speakers
wont connect to wireless

my play 3 for some reason will not connect to my wireless internet it was working a few days ago now it wont work tried all what it tells you to do now it cant fine my sonos

2
H
1 year ago
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JayfordContributor I
asked in Speakers
legacy connection issues with eero wifi? sonos1 app

Been trying to connect the sonos system for months now… One more try before I beat the crap out of every sonos POS speaker with a bat on tik tok!!   I have unplugged, replugged try to connect (eero in legacy mode) nothing, not one speaker, the bridge not a thing is found.  The buttons you show dont match anything and then you go into a loop of nothing but BS!!  Spent hundreds on your products and now they are just paper weights

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Airgetlam
1 year ago
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GrecianContributor I
asked in Speakers
Connectivity

I have Sonos SL One in 3 rooms. I don’t keep them switched on. When i want to use one, say in the kitchen, it doesn’t always connect. I run through the prompts, disconnect the router and sometimes the product works and sometimes it doesn’t. i have a good internet connection. Rather frustrating as generally happy with Sonos. Any tips?

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G
1 year ago
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ThekideoTrending Lyricist I
asked in Speakers
One SL turns off after 1 hour

not sure if I’m posting in the right section ……Please help. I have a R7350 Nighthawk system with download speed 411.12 Mbps & upload 22.13 Mbps. I have (2) Sonos one SL. The problem is after playing for an hour the music stops. The light on the top of the speaker is white. I have made about 10 calls when submitting diagnostic code. At first I was told to contact my network provider . Changed channel setting still no difference. All speakers show on my network & are on 2.4 GHZ. speakers are about 15-20 feet from router open floor plan. Not to sure what to do at this point. Any assistance would be appreciated. Extremely frustrating when you call and it like they are reading off the same que card. The latest was told to delete everything and reinstall ...yup same result….Please help!!

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106rallye
1 year ago
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ShorehamDaveContributor I
asked in Speakers
Pairing a Sub Mini

Hi,I bought a pair of Play 3’s six years ago to replace stereo system and use them for music via my laptop. I want to boost these and add more bass to the system.My question is simply this, will a Sonos Sub mini pair ok with the 3’s via the S2 app I use on my laptop?Many thanks in advance, Dave 

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S
1 year ago
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