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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4481 Topics
G
GloviniContributor I
asked in Speakers
TV audio

TV doesn’t play era 300 but plays soundbar and two 100s. What am I doing wrong?

1
Airgetlam
2 months ago
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FalferContributor I
asked in Speakers
poor connectivity

For the past several months I have been having problems with the old sonos app. My speakers and connects either dissappear from the list of speakers or they are on the list and don't respond or work at all. The wait time for help is always over an hour.

1
Airgetlam
2 months ago
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BlamethepoorContributor I
asked in Speakers
sonos keeps settings keep resetting

Everyday I’m having to adjust the settings to all my rooms.   The base, treble and balance all go back to standard settings.  Plus the loudness & true play return back to off.  I’ve deleted and reinstalled the Sonos app but the problems is still there.   Can anyone help? 

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G
2 months ago
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ZramzContributor I
asked in Speakers
play 1 stopping alone

I run a,system of 3 x play 1 with sonos s2 app. All are connected to the same WiFi. All is good until one or two units stop working - the third is still on pumping music. On the app it shows that they are connected but no music comes out. Then they either start working alone, or I have to temper with the app hoping that something will do it. The thing is that it is not always the same. 

1
Airgetlam
2 months ago
A
arslanelverAvid Contributor III
posted in Speakers
anyone excited about apple’s airplay2 update coming ?

From the look of it apple will update airplay2 soon and we will be able to get dolby atmos from airplay2! https://www.digitaltrends.com/home-theater/spatial-audio-airplay-dolby-atmos/?amp this means i guess we can dolby atmos music without relying on sonosnapp? No pun intended, for my spotify or general music playing i almost go to airplay2 by default maybe because it’s an old habit.  what do you guys thinl?

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M
2 months ago
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freesterTrending Lyricist I
asked in Speakers
Devices Randomly Going To 0 Volume

Is this happening to anyone else?I've got an Arc, Play 5, 2x Play 1s, Era 100, Roam.The Play 1 went to 0 while it was playing radio yesterday.I've noticed the at least the Arc and the Era sometimes are at 0 volume when I look at them, noticing the green LED...What is going on? Anyone else?!

1
Airgetlam
2 months ago
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ringottuContributor I
asked in Speakers
Dead Gen 2 Play 5

I am sure I am going to get the same answer from what I have read, but has anyone had any luck at all with a dead Gen 2 Play 5? I have 2 of them and neither will factor reset at all. Completely useless now. I can’t get them to connect at all. Wired or not. They are just gone and won’t reset. Has anyone had any luck fixing this or gotten any support from Sonos aside from their BS refurbished replacement? 

1
AlexPermit
2 months ago
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Dirk55Contributor I
asked in Speakers
Firmware changes - should I update?

Due to the disaster with the new app, I started looking into the recent Sonos developments. I was totally surprised to find out that there is a web interface that can control my boxes at home! Only protected with username password, no two factor auth. In the context of the software development skills that Sonos so publicly displayed, I lost all confidence, that Sonos can do proper web service development or even proper secure development. So in my eyes, the web service that exposes my boxes to the internet is to be considered totally insecure. It represents an unacceptable risk to my personal local network and data.With that I revoked internet access for my Sonos boxes and only use Airplay2. Now I want to sell my Sonos setup as long as the prices for used boxes are still ok but I do not know if I should update the boxes before I do.I was wondering if anyone has found any indication what firmware changes have been done after 78.1-52020 (my current firmware version). The release notes ne

1
AlexPermit
2 months ago
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Blackstone23Contributor I
asked in Speakers
connectivity

Is it possible to connect a speaker from 1 gen like play 5, to a speaker of gen 2 like the Ikea lamp?

1
AlexPermit
2 months ago
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Dubdub24Contributor I
asked in Speakers
Play 3 Connect Issue

I have a play3 that won't connect to my app. The app finds the speaker, connects to the speakers WiFi and then will not play the connection tone. I have done a system reset and I have hard wired it to the router with no positive result.

1
T
2 months ago
T
TruxzContributor I
asked in Speakers
Symfonisk

Is there any way I can connect a bluetooth record player to my symfonisk speaker through the sonos app? 

1
jgatie
2 months ago
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TomSpursContributor I
asked in Speakers
i have been having trouble for 2 years now

My products atm cant be found, i have switched router, and it found my daughters ray, but it cant find my soundbar, sub and two speakers, been having trouble for 2 years, dont feel the company of sonos is all that helpful either.

1
Bumper
2 months ago
A
ALilMVContributor I
asked in Speakers
WiFi Connection or Lack of…

I have a Playbar, Play 3 and just purchased a Move 2. Play bar works great. For the life of me I can not get the Play 3 or Move 2 to connect to my WiFi ( the same Wi-Fi the play bar is on). I have tried everything! Unplugged the speakers, rebooted my router, reset the speakers, deleted and reinstalled the App, tried starting a new system, called Sonos (didn’t have 2 hours to wait on hold), yelled, screamed, did some deep breathing and nothing helped! at one point, the Play 3 did work, and then it didn’t, just like that! Any suggestions? Thank you!

1
N
2 months ago
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Steve251Avid Contributor III
asked in Speakers
Speaker drop outs

Over the last few weeks I have been experiencing speaker drops outs. I have a small system Lounge - Arc, 2 x 3’s in home cinema mode and recently I added a sub mini but the problem was happening before this was added In the nest room adjacent I have a singel Era 300In the bedroom I have a Play One, but am ignoring that as it rarely gets played I often group together the ERA300 with the Arc, 2x 3s and Mini Sub especially when I am working early in the morning. I first noticed this on my Arc when watching TVThe sound would go very quiet. Not fully off but a noticable drop in volumen. It would last maybe 5 seconds and then come back. When playing music through the grouped speakers, today, I noticed that the ERA300 would drop off completely. Then come back after maybe 10 seconds. It did this a few times. Then on one occassion it went fully and did not come back.I use the desktop app on my Windows PC and checked and both rooms were ticked. So I unticked the ERA and re-ticked it and it came

1
S
2 months ago
J
Jochen GContributor I
asked in Speakers
My Sonos speakers keep disappearing in Sonos app since couple weeks

Since couple of weeks, my speakers (era 100 and Sonos One) keep disappearing in Sonos App (ios and ipad, did not try mac) and canoot be found in the app either. The only thing I managed is to unplug and plug it again, it will apprear in the app, but only for a short time. Later it will disappear again! And I cannot use airplay to play anything on Sonos speakers, as they dont show up in the list. I tried, as someone suggested, turn off “private wifi address”, but it did not help. What can I do? is it a bug introduced in the last update?

1
J
2 months ago
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Hotshot619Contributor I
asked in Speakers
Sonos app keeps showing no products found after every few days

I have been facing this annyoying issue where sonos app shows no product found (as shown in screenshot below). I have a sonos amp (kef q150) setup with sub and sonos ones as surround. This has happened 3 times in last 1 month. Every time I have to reset all devices and redo the setup in sonos app. Anyone aware of any solution for this? things i have trieddisconnecting and reconnecting amp disconnecting and reconnecting wifi routerDont know if this is new app but its getting so annoying !  

1
M
2 months ago
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Bumble_1961Contributor I
asked in Speakers
Reconnecting 2 x Play 1 plus Sub

After a long period without using my Sonos main room configuration I am now attempting to reconnect the 2 x Play 1 plus Sub but what was an extremely easy plug n play setup years ago seems to have become more complex and less intuitive.  If someone can assist I would appreciate it massively!

1
Corry P
2 months ago
M
MisleadContributor I
posted in Speakers
Sonos App does not support Spectrum or Charter routers

I  recently switched over from Bose Soundlink Mini to Sonos Roam 2. I did this primarily to sync my new speaker to my homes Wifi system, along with the ability to pair more speakers in the future. I could not get my speaker to show up on my home Wifi system. I contacted Live Chat I they helped me get my speaker setup, but could not get the speaker to show up on my Spectrum Wifi system. Through some diagnostic research. it had been determine that my Spectrum Router was non compatible with the Sonos software. Consequently Sonos software does not support any Spectrum or Charter routers. The Live Chat technician said the software developers have not fixed the incompatibility issues. Out here in Winfield, Mo, we don’t have much to choose from Cable carriers. I would have liked to invested in a whole house speaker system, but the Sonos software developers have not made that possible for me. I am very disappointed to find this out after I had purchased the speaker.  I love the speaker, but I 

1
K
1 month ago
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dhannaContributor I
asked in Speakers
Adding Play1 to a Wifi network

I have a play1 speaker. I need to add it to a new Wifi network. After a bunch of failed attempts, I finally got a factory reset done, and was able to add it back to my controller using an Ethernet cable.  It took some updates.  I then tried to use the workflow in the app to move it to Wifi, but the workflow fails (pop up says that workflow only works for certain products, and Play1 is not one of them) saying that it can’t find any products.I then re-did factory reset, and app found the speaker and got through most of setup. After adding to Wifi, app says that speaker was added, but may not show up in controller app. If not, restart speaker. I did this, and it does not show up.I tried to join existing system, and the speaker shows up, but shows up as ‘not registered’. Trying to register fails with Error code 1064. Then ‘couldnt update play1’ error code 1106.

1
D
2 months ago
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CT_BostonContributor I
asked in Speakers
Balance still missng

Qty 2 Era 100s -paired/stereo  - Just finished the latest update as usual Had to configure again. I have done this so often in the 7 months of ownership that I can do it pretty fast.  This time through Bluetooth or  as I call it Bootooth.  All working as before except the balance option is  still gone.  This was lost after the big  update.  Anyone know how to get the balance back?  

1
C
2 months ago
1
1952EliSContributor I
asked in Speakers
speaker

What does green light on speakers mean 

1
jgatie
2 months ago
A
AutismparaContributor I
asked in Speakers
Updating my secondhand, Sonos One

I bought a secondhand Sonos one and I have tried updating it, but it will not connect to the temporary Wi-Fi network that they have set up therefore, I cannot connected to my Wi-Fi

1
jgatie
2 months ago
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RMajor86Contributor I
asked in Speakers
cant group anymore

Why can’t I group speakers anymore?? Since the update when I try to group speakers I get “unable to connect. Try again” this new update has broken so much, can I roll back?

1
R
2 months ago
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Happy124Contributor I
asked in Speakers
SUB

How many subs can I hook up to my speakers of 14

1
melvimbe
2 months ago
A
alancharlesocContributor I
asked in Speakers
is sonos going to fix the app update???

I have 3 sonos play 1s. Since the new app update recently sonos cant find my system every time i restart. I have done a factory reset about 10 times and it still doesnt work. I have a samsung s23 and my wife has a iPhone 14. Yesterday i factory reset all 3 twice and now it wont even find the system at all. So annoying and frustrating. I am reading lots of reddit posts and on this community about the issue but Sonos does not seem to be doing anything about it.

1
N
2 months ago
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