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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4622 Topics
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ONE SL - not powering onContributor I
asked in Speakers
SONOS ONE SL WHITE not powering on

Hello, Why has my SONOS ONE SL WHITE suddenly stopped working? I purchased 4 of them at the same time in February 2023. Since then I’ve had 1 which has been playing up, I had to return 1 of them a month later as it was faulty and turning on ( I tried all the steps online about resetting ) and then received another one from JB-Hifi only to now find this one not powering on. The others work fine, drop out every not and then but still manageable.. Can anyone help? Not very happy with this purchase right now, It’s only lasted just over 12 months while my speaker I got from Kmart has lasted me well over that... Thank you!

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Jamie A
2 months ago
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David WilliamContributor I
asked in Speakers
Help to set up Sonos One Release 2 Speaker

I'm seeking your assistance, PLEASE I purchased my Sonos One Release 2 Speaker approximately 5 years ago from Amazon, due to building a new house the speaker has been in storage for 2 years.I am now trying to get the speaker working (without the aid of instructions) and have got as far as having the green light flashing. I have downloaded the Sonos App onto my Apple phone (i didn’t have this when I first initiated the speaker years ago & not sure if it's required now?)When using the App (close to the speaker - with the home Ethernet connected) I'm following the instructions ...... Add speaker or component - preparing for update - Continue Update -  Updating your product. This should take several minutes - This is as far as I get  - after hours the download never gets more than 1/3rd completed ??????Are you please able to advise what I am doing wrong and forward the installation instructions for the Sonos One Gen 2 Many Thanks Kind Regards David Wyatt  *Moderator Note: Removed phone

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D
2 months ago
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Dutchie1949Contributor I
asked in Speakers
how to remove rooms that had a stereo pair of Play:1’s

Hi all, I had a stereo pair of Play:1 speakers in my living room and I have since reset them and removed from the living room. When I first removed them, I removed them as a stereo pair and then the app put them as stand-alone speakers in the living room and that they were not online. Question is, will that eventually go away? I can't see how to remove them totally from the app. I have the latest version of the app. I had also reset them to factory by using the hold pause-play button till it goes green...

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buzz
1 month ago
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RobDickensonContributor I
asked in Speakers
Sonos 5S wont power on

I have a Sonos 5S that will not power up. Its not the lead as I have used one from a working speaker.Is it fixable?

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AjTrek1
2 months ago
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GPO24Contributor I
asked in Speakers
System Not Found

I have a sonos system at home and at office. If in the morning i play music at home and then travel to office, my office sonos system cannot be found on wifi network. BUT just below the error message it says a sonos system has been diecovered on the same wifi network as the one it cound not find and displayed an error message.  once i re-engage the network, all is fine—that is, until i come back to the office where issue repeats.  after leaving office, i have same issue on home sonos system   There are greater injustices in the world but anyone know how to resolve. Btw both systems are current on software updates. 

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Pools-3015
1 month ago
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TroianoContributor I
asked in Speakers
rebooting and setting up Play 1

I have rebooted the Play 1. The app goes through the process. Then it says that my player may not show in my settings. To unplug and plug the speaker back in. It says I should be able to finish the process then. I have done this but the app doesn’t prompt me to finish the process. 

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T
2 months ago
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DiagorasMelosContributor I
posted in Speakers
There was a problem updating your Play:1

I get various error codes: 30, 1000, blah blah.  It’s all nonsense.I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.Factory resets were tried.  Connecting the Play:1 to wifi and ethernet cable were tried. Uploaded multiple sets of diagnostics.I replied to that email, asking when their issue would be fixed… still no reply 4 days later. Looks like the Sonos platform is not what it used to be.I’ve had issues in the past, and always received excellent support, but that was a few years ago.Seems those days are gone... 

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D
1 month ago
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AngBContributor II
posted in Speakers
Constant INTERMITTENT Play

WHAT ON EARTH  IS GOING ON WITH SONOS!!My radio station is CONSTANTLY cutting out every few minutes, been happening this past year now and again, but today is horrendous!Nothing has changed re set up etc, when I googled it says most likely wifi, but its definitely not, as It never used to do this at all and nothing has changed😡Its literally every minute or so, Im so frustrated with Sonos, to the point where I actually HATE IT!  Is it happening to anyone else?I will never ever recommend it to anyone, had it for years and always loved it, now its just problem after problem.The new update is absolutely so  disappointing too!!  

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Corry P
2 months ago
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ToubkalContributor I
asked in Speakers
adding sonos Play 1

I just can not add my sonos Play 1 do my app, which  downloaded

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T
3 months ago
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EthanA2924Contributor I
asked in Speakers
Two pairs of speakers to

I have a pair of sonance outdoor speakers connected to a Sonos amp.  I just added a second pair of the sonance speakers to the same amp.  When I play music, I only get sound from the new speakers I added.  I disconnected the new speakers and only have the original pair connected and they are no longer playing music.  Any ideas?

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Stanley_4
2 months ago
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sysrqContributor I
posted in Speakers
Last update

What happend?After last update the sound changed and to the worse.Not good at all 😡😡

1
D
1 year ago
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sjbennettContributor I
posted in Speakers
Update Problems

I am having problems with an update on my "Living Room" which is a Sonos Beam plus 2x Play1 as surround sound speakers. But the update does not go through. Any ideas?

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S
1 year ago
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LZP9Contributor I
posted in Speakers
new internet

Hi we got New internet how do we get sones on the New internet?  regards  linda 

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106rallye
1 year ago
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Musiclover26Contributor I
asked in Speakers
Sonos problems

I have about five Sonos one speakers in my home and routinely a couple of them never pop up on my system list . I don’t know why these speakers aren’t recognized even though they’re on the network/Wifi. Do I need to stop sharing them with Alexa?

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Ken_Griffiths
1 year ago
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espacio411Contributor I
posted in Speakers
altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

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E
1 year ago
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Chrisi PContributor I
posted in Speakers
set up again

Haven’t uses my Sonos in a year. How do I set it up again

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Airgetlam
1 year ago
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CDCMContributor I
asked in Speakers
new app not connecting to television

We did the new app install, we are unable to connect to television. When it appears we’ve connected, there is no sound coming from speakers. We use three different, I’m not sure if they’re call receivers or amps, with prior app we could play Spotify out of one and the TV out of others at same time. Now it appears everything loops back to music. Did the 75 minute wait for the 5 minute call that said “issue has been noted and forwarded”. Any suggestions?

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C
4 months ago
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Radu05Contributor I
asked in Speakers
Youtube Music

Hello I have a few sonos products and i am happy about the quality but I am very dissapointed that i need to use an app to control 3k worth of speakers. An app that is buggy not working properly.I mostly use youtube music when not watching movies, but for me after this last update its not working at all and i tried all : re install sonos app, removing adding youtube music service , logging off and on from.both sonos and youtube. My playlist is always empty.Why cant you make it to work just via blootooth and for us to use what ever we want. You are like constraining us to depend on this app.What can i do to play my youtube music ? Dont say its inyernet or connectivity cuz i dont belive it , i am not born yesterday , and ive done all my options already on my phone (s24 ultra)

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B
4 months ago
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Tom312Contributor I
posted in Speakers
App Update is awful

I have 6 Sonos zones through my house with 12 different Sonos products. This latest app update makes me want to throw out all of them. I’m the past, if I’m listening to something on one set of speakers, or a group, and I choose a new song to listen to, the app was smart enough to continue to use those same speakers.  Now every time I choose something new to listen to, it plays it in my Basement first until I can change it. Then it’s super slow to change. Why did you change this behavior? If someone’s listening to music on one set of speakers, just keep using that set of speakers until they choose something else. There’s no reason to always default to the first one in the list of rooms in alphabetical order. 

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4 months ago
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CDSTContributor I
asked in Speakers
Connecting each Sonos 1 speakers directly to individual ORBI satellites, still lose connection every day, sometimes two times a day.

I have ORBI 6. I was having so many problems with Sonos 1 WiFi speakers that I decided to connect the speaker via Cat Cable to its own ORBI Satellite.  It still doesn’t work.  So the only solution is to figure out how to give each speaker its own address.  What a pain.

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Stanley_4
8 months ago
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Graybenz24Contributor I
posted in Speakers
not registering issue for adding equipment

Via updated app-For those getting stuck adding equipment to an existing system and having the equipment not register. A work around is to transfer ownership, use your current account for the from and to.  Under the cog wheel (settings), manage, transfer ownership.  Hope this saves you hours. Hours that wish I had back.  

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K
4 months ago
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Unsatisfied with bricked gearContributor I
asked in Speakers
i have 4 play:3s and 2 zoneplayer 5s and none work

Can we not just pluginto aux jack with out network ? Really app crashes will not recognize system ever other time I use it I have to troubleshoot spent 6 hours tryed all fixes none work so over thos any one want these 6 speakers for free im shooting them now 

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Ken_Griffiths
1 year ago
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RiccofraContributor I
asked in Speakers
First connection

How should I connect, at the first time, the Sonos One SL to the home wifi?

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Airgetlam
1 year ago
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ChoupixTrending Lyricist I
posted in Speakers
big sub or 2 mini sub

I have 1 arc 2 era 300According to you it would be preferable to put 2 mini sub or 1 suband is it possible to configure 2 mini ?( my piece mesure 40 m2  and  ceiling height 3 mètres)jp  

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Stanley_4
10 months ago
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EllabyjContributor I
asked in Speakers
new network

I have changed my wireless provider. I cannot get my old gen 1 play5 to work. I have the same network in the app and on my phone, but it will only work if I revert to the old network on my phone. That network is not present in the app.

2
E
9 months ago
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