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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4440 Topics
M
Matt1973Contributor I
posted in Speakers
yet another roam problem

I’m on my second Sonos roam, after sonos changed the first as it just refused to connect even after all of the diagnostics done. Now the second one worked out of the box but a few months later now dosent connect again. I love the Sonos sound but how can a company produce a speaker that is so complicated to connect. I have many other Bluetooth speakers which are so much cheaper and connect every time it just makes no sense. This is me frustrated again having taken my speaker on holiday for it not to work. I will just go and buy a 50 euro JBL that works so easy

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Ken_Griffiths
1 year ago
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YazContributor I
asked in Speakers
compatibilité sonos one sl avec ?

Je possède une sonos one sl et j'aimerais l'associé avec une play 3 et par la suite une move. Est ce possible ? Merci d'avance. 

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Airgetlam
1 year ago
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stevenlawesContributor I
asked in Speakers
era 300 disappeared from Sonos system

I keep having to factory reset the era 300 due it disappearing from the Sonos System in the App.   I go through the processs and it says it’s worked then it still doesn’t appear in the App.  Can someone advise please? 

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M
1 month ago
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Linklind Camden MaineContributor I
asked in Speakers
connectivity

I just received a diagnostic  code and this board suggested I post it to see if that might speed up help..Code: *************New router and can’t get the sonos on my phone to even start to look for system, much less allow me to input new network name. Moderator edit: recorded and removed diagnostic number (identifying info)

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Pools-3015
3 months ago
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Richard 1966Contributor I
posted in Speakers
Will this work?

Current set up in living room:75” TVSKY Q Sonos soundbar, sub and 2 x 5’s (group - living room)We want to use a projector in the living room without chasing walls for cabling - we have refurbed the room not long ago.The projector will go on the ceiling in the living room and receive video signal via hdmi from bedroom above living room.The problem is getting sound to the current Sonos surround set up without cables.My solution. Install a Sonos Beam 2 in the bedroom. When we want to watch the projector, “group” the Beam with living room group (mute the Beam).I know it works, and will produce sound. However, will latency be a major issue? And will the sound be in Dolby 5.1 etc or plain old stereo?Much appreciated.       

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jgatie
10 months ago
I
IrakiContributor I
asked in Speakers
Latest app issues

Does anyone else have operating issues with the app? I have a One SL, app upgraded and now does not work at all! Cannot change tune stations, cannot chose music, cannot find alarm, voice control doesn't work. Most frustrating is waiting time on call contact is over 65'(!) tried over 5 times to reach Sonos on the phone UK. Chat doesn't come through either. Non available or I'll wait in the queue and then it will drop.  

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I
3 months ago
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Erland SommarskogEnthusiast II
posted in Speakers
Sound occasionally drops from speakers in a Play 3 pair

This is a continuation on the threadwhich has been closed for comments. Whence a new thread.An update: I started to get drops from my Play 3 pair again tonight. .This means that the firmware update did not help. I have not noticed any of these drops in my Sonos Five pair yet. (Recall that I swapped rooms for these pairs, to test the hypothesis that the different usage profiles could matter.) This is promising.Seems like I’m in for buying an ERA 300 pair, but it may take some time I come around to it. (It’s a bit of work to get them in place, since I want to mount them on the wall.)

2
E
6 months ago
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shonasdaddyEnthusiast I
asked in Speakers
4 devices with inet6 addr: dropping RX packets

Hi,I've searched the forums and google but cant seem to find the answer.I have 5 speakers on my network that are loosing some RX packets. 2 x beams and 3 x play 1s. I can see a pattern between these speakers and the rest of my system but I don't know if it related to the packet loss. The 5 speakers all have inet6 addr: in both eth0 (WAN interface) and br0 (LAN bridge), and WM: 0 but no OTP: at the bottom of the list in the Sonos Controller About My system menu.The packet loss is mostly on br0 LAN bridge for all the problem speakers.  running /sbin/ifconfigbr0 Link encap:Ethernet HWaddr 94:9F:3E:72:E8:7A inet addr:192.168.1.17 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::969f:3eff:fe72:e87a%1995899440/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:505413 errors:0 dropped:421 overruns:0 frame:0 TX packets:16141 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0

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S
3 months ago
A
Anonymous
posted in Speakers
sonos arc deconnecte les autres appareils

Bonjour je viens d’acheter un Sonos Arc pour l’ajouter a mon Installation qui se compose d’un port dans le salon, de 2 ones dans la cuisine et 2 move dans la chambre. lorsque j’ai ajouté l’arc au système, cela a effacé les autres produits de l’application. J’ai tenté de rebooter le routeur, ça n’a pa marché, j’ai tenté de réinstaller les enceintes ça n’a pas marché non plus. L’app me dit que l’autour a été fait mais que les enceintes peuvent ne pas être visibles et s’il faut débrancher et rebrancher, mais rien n’y fait. j’ai tout débranché, rebooter le routeur et réinstallé, tout fonctionne jusqu’à ce que je rebranche l’ARC qui enlève tout. avez vous des idées ? merci julien

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Airgetlam
1 year ago
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Lbj1Contributor I
asked in Speakers
sonos non-sonos speakers hometheater and music setup

I have long (55’) covered porch with 14’ ceilings. At one end of the porch, I would like to have a TV with a home theater (Dolby Atmos) set-up using an ARC speaker and a Sonos sub. I have 4 KEF ci200rs speakers which I would like to mount in the ceiling with 2 speakers serving as rear channel speakers. The other 2 speakers would be used for music. Questions. 1- What equipment (amp, etc) do I need and how do I connect that equipment and speakers to deliver the best home theater (Dolby Atmos if possible)and music in a less than ideal room?2- Can you use non-Sonos speakers in a surround sound home theater?3- Is there a way to only power the 2 rear channel ceiling speakers for home theater but use all 4 ceiling speakers for music?4- What limitations will I have with this configuration?Thanks, jim

1
Stanley_4
3 months ago
D
divyansh98sharmaContributor I
asked in Speakers
Sonos One SL

I recently got a new One SL in place of my Sonos One.i tried to set it up via my wifi, but each time it is giving me the same error code (see screenshot). 

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D
2 months ago
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Chaz1000Contributor I
asked in Speakers
update BS

Why is it every time there is an update I have to reset up my system again. I’m trying really hard not to cuss, but I am freaking furious. Coming home and having to reset this crap up. What a joke of a system 

1
Ken_Griffiths
2 months ago
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HulkardoContributor I
asked in Speakers
synfonisk won’t go wifi

I have an Ikea Synfonisk and recently changed my internet supplier and now I can’t configure it to play on wifi as before. Under “manage networks” there’s nothing there and the WM: Disconnected It will only play if a WLAN cable is connected. Why?please help.   

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H
3 months ago
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ALilMVContributor I
asked in Speakers
WiFi Connection or Lack of…

I have a Playbar, Play 3 and just purchased a Move 2. Play bar works great. For the life of me I can not get the Play 3 or Move 2 to connect to my WiFi ( the same Wi-Fi the play bar is on). I have tried everything! Unplugged the speakers, rebooted my router, reset the speakers, deleted and reinstalled the App, tried starting a new system, called Sonos (didn’t have 2 hours to wait on hold), yelled, screamed, did some deep breathing and nothing helped! at one point, the Play 3 did work, and then it didn’t, just like that! Any suggestions? Thank you!

1
N
2 months ago
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BoppaContributor II
asked in Speakers
After app update GEN 2 sub stuck in reboot mood

My sub will not reset after app update 🤬 it worked perfectly fine before the update. I called they said it’s no good anymore send it to us we’ll give you 30% off a new. This is ridiculous 

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B
3 months ago
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P4V1XContributor I
posted in Speakers
connection issues

My speakers keep getting disconnected and unreachable from the app. It's an issue both me (Android)  and my wife (iphone) have all the time. I need to unplug the speakers between every playlist change. I'd be able to play whatever is on the playlist by pressing play button on the speaker, but unable to connect to it by the app. After unplugging and plugging back in, things would work, but after an hour or so... and we want to change the playlist, speaker would be unreachable again.

2
P
3 months ago
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DC58Contributor I
asked in Speakers
Play 5 not connecting to ipod

I recently had a new router installed.  The Sonos S1 app (on iPod touch) now can’t find my2 x play 5s, when I try to connect to existing system.Do I try to connect both 5s at the same time, or should I connect one then the second one.All my music is on the iPod so I don’t want to have to buy a new device and upload it all. Has anyone had this issue and if so, how did they resolve it.Any help appreciated, otherwise I’m back to playing cds 😩

3
Airgetlam
1 year ago
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NylfeContributor I
asked in Speakers
system

When I use sonos, my system is hopping in and out of connection everytime we listen to music.I have the sonos bridge, and not sonos 2 app, because many of my speakers are sonos os:01

1
Airgetlam
1 year ago
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MichaelWeisAvid Contributor I
posted in Speakers
One SL dropped from network

Struggling with a One SL (also have a Gen1 Play5 and a Play1)Got it working with S2 controller.  Playing from Spotify app on w11 laptopOpened an email and WHAM, the SL was dropped from the network.  Had to reconnect it which involved manually entering the network details (listed networks included all my neighbors, but not mine)Totally weird.

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M
1 year ago
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wildysetiabudiContributor I
asked in Speakers
Sonos Era 100: bluetooth connect/disconnect chime

My Sonos Era 100 works well, except when it lost its connection to Bluetooth appliances (I connect its Bluetooth to my Sharp Android TV), it keeps trying to connect with annoying chimes. It’s really annoying.  I tried to search answer on how to turn off the Bluetooth sound, but there are only two answers:Enable Idle-Auto Disconnect option from Sonos app. But it will only turn off the chimes after 30 minutes it lost its connection.   Turn the volume down. Only work if I don’t use the speaker. My question is, isn’t there really any way to disable the Bluetooth chiming sound right away? This is hard to believe that this problem is overlooked by Sonos.  cheers,w

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W
2 months ago
J
JodyschoultzContributor I
posted in Speakers
unusable

While iffy, the old app was still usable when the system glitched and wouldn't connect to wifi. And even though a soft reboot was not an option to due to lack of IT intelligence, a reboot of the entire network (which caused a pain in the arse for many other IoT devices) would work. But now, the bright sparks have introduced an app upgrade that I just don't understand as a technical engineer, because they've somehow disabled most of my speakers. 300s no longer work, sub no longer works, only the arc connected to ethernet works since the upgrade…Well done lads, I needed some expensive bookends! FYI, as an update, the fix…While you removed app capability from the sonos app, you can get speakers working with a lot of awkward dicking about through home assistant. The new and improved app just took us back to an erra of faults and problems. Cheers for lost hours guys through premature deployment and release guys! Can one of you please respond rather than ignore! I paid over £2000 for this se

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J
3 months ago
L
Len2Contributor I
asked in Speakers
volume controls for individual amps

What happened to the volume control toggles for individual amps/ Sonos products with the software updateSee pic below  

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L
3 months ago
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cmg87Contributor I
asked in Speakers
Moved house - unable to connect despite same wifi

Hi all,I have recently moved house but retained by existing internet (same company, router, wifi password etc).The airplay mode was working fine but I wanted to set up my Sonos One to ring when my Blink doorbell was pressed so entered the app to add this functionality. The Sonos was missing so I went to set up the product again.Despite numerous attempts, including multiple factory resets, factory reset of router, using an ethernet cable, updating network setting etc, nothing is working. I have spoken with Customer Support and they were unable to help. All other wifi/LAN connected products in the house are working fine - its only the Sonos that refuses to connect.The Sonos sound quality is excellent, but the functionality and app are unbelievably bad.I would appreciate any guidance or advice you may have,BRChris

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Corry P
2 months ago
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NyingedorjeContributor I
asked in Speakers
Power out briefly. Sonos devices gone, gone, gone on app

SOLVEDAll my devices disappeared from the app after a power outage. They are blinking orange and the app wants me to completely start fresh, which was a nightmarish experience to begin with.UPDATE: Second try at rebooting router did the trick. Maybe useful for someone in a similar situation. If at first you don’t succeed…

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N
2 months ago
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briantsivContributor I
asked in Speakers
Why can't I add song to my queue anymore?

Why can’t I add individual song to my queue any longer?  As at decade plus longer Sonos user this was the main function that I loved.

1
R
3 months ago
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