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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4497 Topics
C
Cp5000Contributor I
asked in Speakers
updating Sonos speakers

My system was great all still on S1 app and then I decided to add a speaker I could only add it by updating to Sonos 2- I needed to order a new Sonos Port since my old Connect would not work in Sonos 2-  After ten or more hours of trying to update my 8 speakers Play 1 - I  realized what a mistake I made- tried to reinstall S1 but now all speakers need an “update” (turned off automatic updates too late) and can’t add any equipment in S1 app- anyway to work around this ? Am I doomed to have to try to update again to S2? Anyone having luck with updating older Play 1 to Sonos 2 app? Furious my system is ruined! 

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Corry P
3 months ago
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GueroarceContributor I
asked in Speakers
era 300 and sub mini

If I pair era 300 with sub mini will the sub play if I stream music via Bluetooth 

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Airgetlam
3 months ago
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bquidnuncContributor I
posted in Speakers
Streaming Music constantly cutting out and even stopping at times since the last update

Ever since the new update my music I stream to my Sonos Arc continually cuts out, even skips songs or quits entirely. My fix was to go into my Internet provider and set my wifi on the Network from channel 1, 6 or 11 to automatic. This has seemed to fix the issue as there is interference if it is set on one of the 3 settings ( channel 1, channel 6 or channel 11) once I set it to Auto it picks the channel with the least interference. You may have to contact your Internet provider to do this if you don’t know how to log into your specific IP address.I hope this helps others as I spent hours with the support team with no resolve. I even asked them how to change the channel setting but they didn’t know. Before the update you could go in under your device and under setting, under manage, under network then under channels and pick one of the 3 channels. I told them they should test their updates better before putting them out. I was ready to return my whole Sonos system.

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Ken_Griffiths
3 months ago
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User323041Contributor I
asked in Speakers
Wireless Fast Roaming (802.11r)

I have an at home Sonos system with a cocktail of 13 Sonos devices.  All of which cut in and out intermittently.  Even though I have gone through various steps of troubleshooting as outlined on Sonos’ support website and phone support, I continue to have regular intermittent cutouts.  I noticed that Sonos doesn’t support 802.11r which I believe could help these devices when there is interference detected on the wireless channel it locks onto when powered up.  When will these devices start supporting Fast Roaming and can this enhancement be pushed through a firmware update or will all of my Sonos devices become obsolete? Kindly, Dr. Donald 

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Airgetlam
3 months ago
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PearlfectheelsContributor II
asked in Speakers
Still having issues with the app?

Is anyone still experiencing major issues issues after the app downdate (don't you dare call it an update). It's been weeks since the launch and there seems to be little improvement. As a long time owner and shareholder I can't express my disappointment enough - and what has the company offered for recourse? I don't plan to purchase another product until I see significant improvements to the app.  The speakers drop in and out repeatedly.   The app frequently says there is an issue and to try again later. The speakers drop off the app. At least one a day ever since the downdate.  While playing music the app will say there is nothing in my queue. I am frequently unable to control volume, song selections, etc using the app. Please consider user acceptance testers….like real users. It is very apparent the app was not thoroughly tested.

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P
3 months ago
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Julio8105Contributor I
asked in Speakers
Sonos One uncomfortable

Another device (not mine) is connected suddenly to my Sonos One 

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R
3 months ago
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RoxcarContributor I
asked in Speakers
New iphone app practically unusable

Like the title says. First thing that was weird was my stereo pair of Play Fives cuts out. Then, music wouldn’t play at all on other selected speakers. I’ve all but given up using the new app. Now I use apple airplay full time which is extremely disappointing because there’s a noticeable sound difference. Please in the name of all that is holy fix the app. Thank you

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K
3 months ago
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LT83Contributor I
asked in Speakers
Problem with adding another sonos one sl

Hi all,I've already got two Sonos one products in my current system. Today I got another Sonos one SL & when I'm trying to add this to the existing system, it is giving me a lot of issues.It managed find the new speaker but after adding and assigning to new room, it prompts me to update the software for the new speaker and then it got stuck. Sometimes I get error 1000, sometimes it's 1001.I tried factory resetting the new speaker and start adding again, it gives similar errors.I found error 9 too.I'm just guessing whether the new speaker software is refusing to work with the latest app or something. I could be wrong.Is there any fix to this issue? Appreciate your help.Many thanks.

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Stanley_4
3 months ago
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Dawn GContributor I
posted in Speakers
speakers and eero

I have Eero as my router and after the update with Sonos it won’t connect without a speaker being connected with a Ethernet cable.  How can I make it wireless like before 

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Jamie A
3 months ago
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Kenny_GContributor I
asked in Speakers
Audio shows as streaming on the new SONOS App, but I hear no Audio

Please HelpnoAudio Output! 

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N
3 months ago
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Smooth75Contributor I
asked in Speakers
Era 100 no white light?

HelloI just added an era 100 to my system and it took awhile to connect, Apple Music wasn't working at first but eventually it did. But I did notice that the solid white light that is on my other products to show it’s up and running isn’t on, there’s no light at all. It went through all the colours during setup but now nothing.. is this a normal thing for the era? thanks

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S
3 months ago
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Damians067Contributor I
asked in Speakers
sonos one no se escucha

Mi sonos one dejo de escucharse repentinamente, ya la reinicie y la utilice como de nueva y sigue sin emitir sonido, alguien me puede ayudar con este detalle  Moderator edit:Google Translate-My sonos one stopped playing suddenly, I restarted it and used it as if it were new and it still doesn't make any sound, can someone help me with this detail?

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AlexPermit
3 months ago
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jdimitriouContributor I
posted in Speakers
The New Sonos App SUCKS!!!

What did you morons do to this Sonos App.   Cuts out.  Stops music.  Can’t connect.   Get your S… together and fix this or we are out !!!     

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M
3 months ago
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eaj7Contributor I
asked in Speakers
Volume control

Is anybody having issues with the most recent update using iPhone not being able to use the physical volume rocker to turn the system up and down? I can’t stand having to go into the app or the now playing on Spotify tap the speaker icon select the speaker then having to use the manual swipe volume option. Or walk up to the speakers to turn it down. 

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Stanley_4
3 months ago
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Jenna AliveContributor I
asked in Speakers
Update loop - can't get out

I have an existing housewide system of 6 Ikea Symfonisk speakers (gen 1). I recently bought a gen 2 to try to add to my existing system (despite the app being an unholy nightmare). It took me 3 loops through the setup process to get through it, and now when I open the Sonos app when the new speaker is plugged in, it says it requires an update. I click update and it says “no update available” and then reverts to the screen that says I need an update.  There is no way to break this loop aside from killing the app, unplugging the new speaker, and starting the app again. In its current state, my new speaker is completely unusable. Estimated wait time for Sonos support is 80+ minutes, which is absolutely absurd. Any help would be appreciated, because right about now I’m ready to return the new speaker and scrap the whole system in favor of a company whose app actually works.

1
J
3 months ago
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GalazContributor I
asked in Speakers
Sub (Gen3) - Quiet

Hi!I've recently gotten the Sub Gen3 and paired it with my Era 100s.So far, the connection seems fine, but the bass is way lower than I hoped (underwhelming). I'm not sure if I've done something wrong during setup, but currently, I have it set to +15, and it's still low.I've factory reset my sub and both of my Era 100s, reset the Wi-Fi router, and reconnected everything, but it’s still not performing well. The bass remains underwhelming. I have Trueplay on, and I’ve tried turning it off and resetting it multiple times. I’ve also moved the sub around to see if that would change the volume, but nothing changed.Is there anything else I can try to fix this? I'm certain it shouldn't be on +15 and still be this low. Honestly, my Era 100s have more impressive bass than the Sub Gen3.Thanks!

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Stanley_4
3 months ago
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PebuContributor I
asked in Speakers
Volume limiter in bluetooth mode

I took my Sonos Roam abroad and I tried to use in bluetooth mode, however the volume was extremely low. It took me some time and online search for answers to realise that the volume limiter is the reason. At home I use my Sonos Roam in my bedroom and set the volume limiter at 40% otherwise it makes listening and changing the volume at low levels difficult. As this setting cannot be altered/switched off in Bluetooth mode and I couldn’t make the Roam to connect to the hotel wifi there was no way of changing back this limiter to 100%. I tried everything even resetting to no avail so my Roam was rendered useless during my month away which was extremely frustrating. I’m wondering if this has been resolved in Roam 2 as it can’t be expected to remember turning the volume limiter off (set back to 100%) while you’re still on the home wifi network every time you take your Roam away. Thanks for any help.  (There are some old topics from 3-4 years ago in this forum but no solution found or offered

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J
3 months ago
A
Angelo_BKContributor I
posted in Speakers
Your TERRIBLE “New” App

Did you even QA this new app? To say this is a garbage release is an insult to garbage.  I hope that you’re reading all the comments, this is the type of update that makes it really easy to start phasing out your tech.  fix it!

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S
3 months ago
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Hillberry19Contributor I
asked in Speakers
LED light not working

The LED light on my Sonos Sub is not coming on when I connect it to the mains.

1
R
3 months ago
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TechlessContributor I
asked in Speakers
setup

Beam is not showing up in WiFi network. I’m trying to stream music from my iPhone to the beam

1
G
3 months ago
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PDKHContributor I
asked in Speakers
sonos help

Please oh please can you get help from Sonos, every time I ring it says the wait time is 100 minutes. I try to chat online and always get no one is available to help. I feel so, so frustrated but hey ho I guess its 2024 and that is the help you get these days 😢

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Stanley_4
3 months ago
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RhysieContributor I
asked in Speakers
Play 1 won’t stay connected to my system

Hi. I’ve just been trying to stream some music through my Play 1 (based in my kitchen) whilst working but it doesn’t show up in my app and the music just plays through my Arc (located in my living room).I’ve rebooted the Play 1 several times now without success. It always goes through the setup fine and as far as saying the installation is complete and I can refine the settings, but it just doesn’t show up in my system - just the Arc in the living room. I’ve tried changing the room name (kitchen, dining room and even a custom room name) but no luck.I’ve also tried taking the Play 1 through to the living room to try setting up there in case that would make a difference, being closer to the WiFi router but no difference. I’ve had the Play for a few years and it’s always been in the same place in the kitchen without any issues.  Any ideas how to resolve this?

1
Pools-3015
3 months ago
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MadkyleContributor I
asked in Speakers
Sonos Networking Software issues

Does anyone know if Sonos plays on reimbursing customers for the amount I had to pay my home stereo contractors to come in and reconfigure and re-set up my system due to the new Sonos software and networking changes ?$300 to get it done and it is not something most people can do themselves.

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jgatie
3 months ago
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Rachmaninoff2pcContributor I
asked in Speakers
System Compatibility

Hi, I just purchased a Sub (Gen 3) to enhance my Play 5 speakers. To my dismay I discovered the Sub is not compatible with the S1 app. I also tried setting up a separate system with the Sub through the most recent Sonos app but I get a message saying the Sub cannot be set up without an accompanying speaker. So now, unless there’s a workaround, I have to spend more money to purchase new speakers or return the unit for a refund.Does anyone have any suggestions to merge an older Sonos speaker set with the new generation?

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jgatie
3 months ago
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mortensh72Contributor I
asked in Speakers
symfonisk and S1

I am interested in buying Ikea symfonisk. I have the S1 app. Does that work?I think that I have to have the S1 app because my  speakers play 1 and play 5 are old. Is that true? Thanks in advance?  Morten

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Gabriel Z
3 months ago
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