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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4477 Topics
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LouisMContributor I
asked in Speakers
Speakers Not staying connected to App

I have an Arc Bar, two Sonos Ones for surround and a sub working together (or used to) in my living room.Yesterday (1/23/2023) there was an update to the system/app for Apple and now the system no longer stays connected or even works together.All speakers are intermittent in connecting to the app as well as themselves. I can not form the surround room anymore. The sub just wont connect at all.I have factory reset the entire system at least 4 times at this point. There has been no change to my wifi system for over a year and nothing else is having issues. Any help would be greatly appreciated. Thank you in advance.

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L
1 year ago
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EDIOContributor I
asked in Speakers
Where can i find a replacement speaker for the sonos play 5 gen 2

Where can i find a replacement speaker for the sonos play 5 gen 2 

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Airgetlam
1 year ago
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Angus666Contributor I
asked in Speakers
old Sonos(like the new FIVE)

I have an older Sonos looks exactly like the new FIVE.  I set up the 2 new white FIVES and the Arc yesterday and found my 4-6 year old old black Sonos that looks like a Five.  How do I add this to my other 3 pieces ? 

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G
1 year ago
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ChrisNejiContributor I
asked in Speakers
No sound when I want to connect my Sonos Five to my Turntable Audio Tecnica AT LP-3

I just bought the Sonos Five. I have an Audio Technica AT-LP3 turntable that has a phono preamp. I bought an adapter I pressed the line / phono switch. But nothing happens. No sound.Can you help me please ?Thanks very much

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Ken_Griffiths
1 year ago
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Mr SquirrelContributor I
asked in Speakers
Surround sound and stereo pair

Can i ask is it possible to have sonos set up for tv surround sound and also stereo pair for playing music?

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Ken_Griffiths
1 year ago
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UbetAvid Contributor III
posted in Speakers
Help with 5s

Hello, I have two 5s and a one sl in our living room. I just ordered a one, to finish off the room. The room is 40’ x 12’ and I am going to put the speakers up high, about 6.5’-7’ up. Which way will I want the 5s positioned, landscape or portrait, I want the volume paired so when I turn the volume up, all the 5s and ones stay the same, without have to adjust each. I don't really care if they are paired in stereo though. I have a one sl and a move each is in its own room. We generally have the same music playing through the whole house. But need the volumes for each at different levels. I want the living room to be blanketed in sound though. It is just for music, not tv. Here is a rough diagram of what the room looks like and where I was thinking of putting everything. The main concern is changing the speakers in this room equally at the same time, and whether the 5s need to be in portrait or landscape and if it matters. The blue object are sofas and chairs. Thanks 

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U
1 year ago
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Met72Contributor I
asked in Speakers
Play:5 Wont Link to my device

My Play:5 has sat in a box for 2 years before I finally decided to set it up. It has began to be one heck of a struggle though. The recent days I’ve been trying everything to get it set up, but failure after failure I get the same “sonos is having trouble linking to your device, check your wifi and try again later”. I’ve even tried this multiple times with an Ethernet cable, I’ve deleted the app multiple times, restarted the router, used multiple Ethernet cables, and I get the same error message every time, and I know there is nothing wrong with my wifi. It should not be this hard for a damn bluetooth speaker. This will not register to my device at all. 549.99 for this bs. 

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Ken_Griffiths
1 year ago
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Derek15Contributor I
asked in Speakers
symfonisk with sonos one

Hello i recently changed my broadband to Virgin which has 5Ghz, which would not connect my speakers  via WiFi, so I connected my Symfonisk speaker via Ethernet. Now I can’t get my Sonos one to connect. I used to have the symfonisk and one speaker set up as one system in separate rooms. The One speaker does not show up on the App, I tried resettling and setting the speaker up as “new” but it still does not appear on the App. I cannot use an Ethernet cable with the One speaker. is there anyway around this so I can get both speakers working? Thanks for your helpDerek  

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Ken_Griffiths
1 year ago
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Garth2023Contributor I
asked in Speakers
sonos sub

My sub will not power up tried the cable from the sound bar so not the cable 

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G
1 year ago
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JackInBrooklynAvid Contributor I
asked in Speakers
Left Speaker Louder Than Right

I have a pair of Play 5 speakers (old version) set up as a stereo pair.  The left speaker is noticably louder than the right.  The balance is set to the center. I separated the pair and the left speaker still sounds louder. Any thoughts on how to resolve this? Thanks, John

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bockersjv
1 year ago
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Speakers
Stereo Drops

Todays issue. Left channel fine, right channel drops. Right channel is directly across room, direct line of sight, to router. Ten feet, max.Diagnostic 127574263.This happens pretty frequently.

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Alonzo Mosley
1 year ago
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MarcushortContributor I
asked in Speakers
system missing side / channel

Regardless of media being played, my sound is missing the right or left side. Some songs fine, but those at utilizes both do not sound in full. 

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buzz
1 year ago
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GKerrContributor I
asked in Speakers
Sound Drop Outs

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

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J
1 year ago
R
RinemiContributor I
posted in Speakers
Speakers Don’t Stay Connected to System

I have to re-add all of my speakers to my system each time I want to use them, and most of the time, they don’t show up and won’t connect. I have spent hours on the phone with support over multiple calls, and no one has a resolution. This system is a waste of money, especially since the sound quality doesn’t come close to other systems.

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controlav
1 year ago
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bower3535Contributor I
asked in Speakers
Volume too loud on my new Ray

I have set up my new Sonos Ray. The volume is too loud even at setting 1. How do I reduce the volume ?

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Airgetlam
1 year ago
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Gordonp53Contributor I
posted in Speakers
Sonos and FiiO M11s

Hi I have just bought a FiiO M11s and would like some advice. How compatible is it with Sonos Play5 second gen Via WiFi? It sort of works using Tidal via headphones and the sonos speakers. Can’t see a way to connect speakers using Apple music and Amazon music tries to connect but immediately drops connection.Any advice or pointers would be great. FiiO support not replied to my initial request for help 6 days ago.

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Mr. T
1 year ago
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antiserum1Contributor I
asked in Speakers
sonos play: 5 Gen 1 constantly stopping for 10 sec.

Hi there, recently re activated my sonos play:5 (1st gen) from 2years hibernation. Connecting easy but device keepsstopping/interrupting the song every 20min for approx 10 sec. Then it would continue the song as if nothing happened. Any idea how to rectify this? 

37
Airgetlam
5 months ago
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TlsContributor I
asked in Speakers
new ISP gateway, Play1 setup appears hopeless over multiple tries over multiple days

How to perform factory reboot. Something other than unplug and plug back in? Performed this function so many times I could not possible count. 

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Corry P
1 year ago
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Becky1Contributor I
posted in Speakers
doing the same thing over and over and expecting a different result

When I’d like to listen to some music, I optimistically revisit my Sonos speaker. For a few months out of 3 years it was working with Amazon, glitchy but tolerantly okay.  The rest of the time I spend an hour resetting the internet, rebooting my iPad, following all the instruction from Amazon and Sonos. reading endless forums then putting the speaker back in the closet. My entire playlists all say unable to connect to Amazon. Or unable to play, try later. Maybe a techy might get it going or not, And kill me by explaining it. I confidently deleted my Sonos app and took the speaker to the electronics recycle drop off.  I feel liberated.

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B
1 year ago
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grazza72Trending Lyricist I
asked in Speakers
BBC sounds app

Is it possible to play music from the BBC sounds app to my sonos speakers?

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F
1 year ago
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CaptainGeekContributor I
asked in Speakers
Unable To Re-Add Device In My System

I had a Sonos One on my account but it was at my office on a different network. Just moved it back home and I’m trying to add it back into the system here for my wife’s use but it can’t be added to my system. Fails every time I try.My suspicion is that since the device with this serial number is already in my account it can’t be added as a new device, but I can’t figure out how to get rid of it. I can see the old incarnation on my account when I log into the website but I don’t see it when I go into my system on the S2 app installed on my phone.Ideas?

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R
1 year ago
R
RoccohContributor I
asked in Speakers
sonos app not working

I've changed my router and now my sonos isn't connected As soon athe gen 2 app is opened the account and system are un highlighted and I cannot open them.I ve tried a reboot but no joy 

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buzz
1 year ago
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DandogContributor II
asked in Speakers
Very Unreliable Connectivity

I have 3 Sonos products - Play 1, Move and Arc.  My wifi speed is 300+mbps, with Linksys mesh system.When I launch the Sonos app on my iPhone it’s a lottery as to whether I get the “Unable to connect ...” or if I’m lucky, any permutation of one, two or all three of the above units.  I then waste time rebooting my router and switching off and on the respective units with varying degrees of success until eventually it works.I’ve spent hours reading many topics here on this subject and like many other users I’m increasingly frustrated by having paid a small fortune for these units, (which are great when they work properly) the connectivity is very unreliable.  My wifi doesn’t have any problem in connecting with any of the several other wireless devices in my house so to my albeit technically simple mind this must be a Sonos problem.  Is there any proven solution and if not, why not since it’s been an issue for several years?

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D
1 year ago
M
MTMCGContributor I
posted in Speakers
ONE SPEAKERS

What is the didderence between the One and One SL

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Airgetlam
1 year ago
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JoaorodriguesContributor I
asked in Speakers
play one dead

My play 1 speaker is dead , no light … I have tried to reset it … nothing happens and it’s not the cable either , what could it be ? 

2
J
1 year ago
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