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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4442 Topics
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Chef DebbieContributor I
posted in Speakers
Update Network

Upgraded my Sonos system from Play 1 and Play 3 thinking that newer models would work with the app since they haven’t worked AT ALL since May no matter how many times I attempted to add them back into the system. Boy was I wrong!!!!!! I receive the error message that no products are attached to my network. So I need to add new my speakers back into my internet system. EVERY. SINGLE. DAY. And once the speakers are added back into the system, they don’t show up in the app. I can tell a speaker to play something by using “Hey Sonos” and it will play but it does not respond to Alexa or Siri. And still does not show up in the system.None of the speakers show up on the app, so of course I can’t group them. I’ve just about had it with this app and am about 1 day from sending this crap back for a refund.  

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C
1 month ago
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NamibGuyContributor I
asked in Speakers
ERA100 drops wifi and needs power cycle to restart

My ERA100 is no longer connected.  Not connected to app.  No response from Alexa.If I power cycle the unit (unplug, wait a bit, plug back in) it works fine.This has happened several times over the past few week.  What's the problem here?

2
N
2 months ago
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Hammer32Contributor I
asked in Speakers
Room with a Beam drops out of Group on it's own.

I’ve got two rooms with a single Sonos OneSL each.  The third room had two Sonos OneSLs in a stereo pair.  All the speakers are wired to ethernet.  Grouping the rooms worked flawlessly.I recently added a tv and a Beam to the third room.  The Beam is paired with the two Sonos OneSLs.  The beam was not initially wired to ethernet.  When this third room is put into a group, music will play throughout the building, but after some random amount of time the third room drops out of the group and will be listed in the Sonos app separately from the group.For the first week or two the Beam was not wired to ethernet, so I wired it up hoping to resolve this issue.  After about a month, the issue repeats each time I group the third room with another room.

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S
8 months ago
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grcu47Contributor I
asked in Speakers
Sound system starts back up every morning at 0800

Hello! Our apartment complex has a sound system that we want to turn off completely. We keep setting the volume to zero or setting the music to off in the app but every morning at 0800 the system turns itself back on. Is there a way to turn it off completely?I’m not sure about the model aside from there’s two little Sonos boxes in a service rack with an app we control it with.

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jgatie
11 months ago
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chris01923Contributor I
asked in Speakers
Sonos Play:1 & Boost Connectivity

Good Afternoon All,I have had issues with my Sonos system for sometime, and have been playing around for a while with different setups but nothing seems to help.I have four of the origional play 1’s and a boost - the app is very slow to connect to speakers, sometimes skips to the next track half way through one, it gets confused as to what is playing on what speaker, just quite a pain. I do have BT, using 2.4 Ghz and 5 Ghz… and I have the BT Black Discs… (I tested my system with these switched off mind) still same issues.The app struggles to find the devics, and I’m at the end of my tether with them. I have configured by BT router to use Channel 11 for 2.4 Ghz, and Channel 36 for 5 Ghz - and set the Sonos Boost / SonosNet Channel to 6… hoping to reduce the interferance, but hasn’t helped.I have the Boost now wired into the main BT Router, it did seem to setup fine, updated, but now says that the Boost is unavailable and the app won’t find any other speakers…Sonos OS is S2.. Built 1…Any

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C
1 month ago
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Beachbum1Contributor I
posted in Speakers
lack of intelligent tech support at Sonos

The tech support chat line is pretty much useless. Almost as much as the live agents. 

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B
3 months ago
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PearlfectheelsContributor II
asked in Speakers
Still having issues with the app?

Is anyone still experiencing major issues issues after the app downdate (don't you dare call it an update). It's been weeks since the launch and there seems to be little improvement. As a long time owner and shareholder I can't express my disappointment enough - and what has the company offered for recourse? I don't plan to purchase another product until I see significant improvements to the app.  The speakers drop in and out repeatedly.   The app frequently says there is an issue and to try again later. The speakers drop off the app. At least one a day ever since the downdate.  While playing music the app will say there is nothing in my queue. I am frequently unable to control volume, song selections, etc using the app. Please consider user acceptance testers….like real users. It is very apparent the app was not thoroughly tested.

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P
3 months ago
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Burnsie77Contributor I
asked in Speakers
location of True Play in the new app

I just recently purchased my second era 100 speaker and when I went to tune it using True Play on the newly designed app True Play does not appear to be there anymore to select from. Can anyone tell me where I find this functionality in the new app. I use a Google pixel pro 8Thanks

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3 months ago
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RoxcarContributor I
asked in Speakers
New iphone app practically unusable

Like the title says. First thing that was weird was my stereo pair of Play Fives cuts out. Then, music wouldn’t play at all on other selected speakers. I’ve all but given up using the new app. Now I use apple airplay full time which is extremely disappointing because there’s a noticeable sound difference. Please in the name of all that is holy fix the app. Thank you

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K
3 months ago
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Pearl-E-GatesContributor I
asked in Speakers
connecting bluetooth speaker to existing system

Would like to connect what is playing in the Era 100 Bluetooth speaker (the turntable, a phone) to the rest of the Sonos speaker system, primarily play speakers. Is that possible?

4
Corry P
3 days ago
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MsravenContributor I
asked in Speakers
speakers

I have two paired speakers in my living room and for some reason they’ve just stopped working

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M
3 months ago
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Kev0583Contributor I
asked in Speakers
era300

Wont play audio

1
Airgetlam
1 year ago
G2018
G2018Contributor I
asked in Speakers
playbase

I would like to move my playbase to a different house with new WiFi address but still own the playbase

2
J
3 months ago
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davemcd63Contributor I
asked in Speakers
Network not showing on app.

I have two play ones a play 3 and a boost. after wifi was down for a day they all disappeared off the app. I cannot get them to work again except i have got one play 1 back on the app after reset. The one i have connected disappears and reappears at random. when i click on it it shows no network , so i cant see how its working. Nothing else seems to work.

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W
3 months ago
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ElenikaContributor I
posted in Speakers
speakers and latest sonos update

Latest update makes syncing all speakers along with play bar very difficult to impossible 

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3 months ago
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Priyabrata kumar gangulyContributor I
asked in Speakers
Is sonos sub gen3 weatherproof and water proof

Is sonos sub gen3 weatherproof and water proof

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buzz
29 days ago
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humboltbobyContributor I
posted in Speakers
Sonos stops playing when new video plays

I have a paired Sonos one setup and the problem is as follows: sound source: a Mac connected via Airplay on the same wifi + Sonos app installed  on the mac (if it matters)Explainer: Sonos plays a video (sound) perfectly. I select a new video, the video starts but Sonos does not play the sound anymore. To solve the problem I have to change output device on the mac to something else, then select the Sonos again and it starts to play perfectly.  This also happens if I switch applications when e.g. a youtube video ends, I use an other app, i revisit youtube in the browser and i have to do the “switch output device” again.  I tried with different browsers already. It has been happening since I have Curious if it happens with others or what is going on. 

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Corry P
1 year ago
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Xalki64Contributor I
posted in Speakers
Sonos sub mini

I have just added the sub mini to my system successfully with the message that it is connected and it is indeed working. The problem is that it is not showing up in my system. I have un plugged  it as suggested by Sonos and plugged it back in several times. It continues to work but still won’t show up in my system.

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G
9 months ago
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HimmiContributor I
asked in Speakers
connection sonos play 1

speaker not registered, when I try ti register my play one sonos speaker the app turns off

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W
3 months ago
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PJRPJRContributor I
asked in Speakers
cannot turn off music

New to Sonos. No matter what I do I cannot stop an incessant music feed to speakers. 

2
N
1 month ago
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dunc360Contributor I
asked in Speakers
Optimum HiFi + Turntable setup for 8x4 meter room

Sorry, I know this has been asked a number of times on here but:  I have an 8x4m room that I want to get an optimum sound setup. Most responses seem to skew towards home cinema. We do have a TV in the room, while good sound would good it’s secondary to getting room filling HiFi sound. I’m currently running an old Arcam amp + Sonos Connect (Gen1) + x2 floor standing Mission speakers Upgrade I’m considering is: x2 FIVE or Era 300  - Positioned in stereo at West end of room x2 Era 100 - Positioned at East end of room x1 Sub or Sub Mini - Positioned West end of room x1 Turntable An alternative that has been suggested is Ultimate Immersive Set with Arc - I’m concerned that if I position an Arc under the TV (which is on one of the 8 meter walls) while it will be great for TV it won’t give immersive sound like the stereo setup above. Clearly  all of this is eye wateringly expensive, so I want to get it right :) 

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Stanley_4
2 months ago
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MadkyleContributor I
asked in Speakers
Sonos Networking Software issues

Does anyone know if Sonos plays on reimbursing customers for the amount I had to pay my home stereo contractors to come in and reconfigure and re-set up my system due to the new Sonos software and networking changes ?$300 to get it done and it is not something most people can do themselves.

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jgatie
3 months ago
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EthanA2924Contributor I
asked in Speakers
Two pairs of speakers to

I have a pair of sonance outdoor speakers connected to a Sonos amp.  I just added a second pair of the sonance speakers to the same amp.  When I play music, I only get sound from the new speakers I added.  I disconnected the new speakers and only have the original pair connected and they are no longer playing music.  Any ideas?

4
Stanley_4
1 month ago
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JtrdawgContributor I
asked in Speakers
era 100 issues

I have 15 Sonos speakers in my house…ever sense I added the eras the system does not play well at all..not connecting for playback..does anyone have thoughts on the eras 100.

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1 month ago
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rsheaContributor I
asked in Speakers
why does your software suck so bad?

Hi I have suffered for a decade with your software.  I have an almost 20 speaker investment and have wasted 100s of hours trying to get your product to work consistently as advertised.WHEN WILL YOU GET YOUR SOFTWARE STABLE!!!!!!

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G
1 month ago
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