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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4454 Topics
C
ClaussmikeContributor I
asked in Speakers
sonos without wifi

Currently I am active duty military and can only use a wpa2 network that doesn’t work with my one sl. Is there any work around to be able to use the speaker?

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Stanley_4
1 year ago
E
elainefordContributor II
posted in Speakers
Connection problems galore

I’ve got 4 Plays and a Soundbar, roughly 2018. I’ve had nothing but connection issue after connection issue. The following have been random for the last couple years: OS updates requires me to delete my library and re-add, songs stop playing mid song, skips to another song, sound stops but song appears to still play, controller stops working (play, pause, etc), playlist will play but doesn’t appear in the controller, speakers disappear from the controller, mobile app nearly never works, errors saying music was lost, not encoded properly (but plays other times), queues empty, unable to connect, music no longer available (but available other times), updates fail, unexpected errors. The list goes on. Support says unplug, replug. That’s all they have. Ideas anyone? Btw there’s nothing wrong with my internet and I replaced the router anyway. 

2
N
1 year ago
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DavidEJMContributor I
asked in Speakers
Problem adding a third Sonos Play 3 Speaker

We’ve had a Sonos bridge with two Play 3 speakers for several years.  It works brilliantly.  So we finally bought a third Play 3 Speaker for top floor.  But when I try to connect it, it says I need an update, and when I try to update, it says I need an upgrade.I’m guessing there are clever people out there who know a workaround so that Sonos can't try and force us to ditch workable hardware that has nothing wrong with it and buy all new hardware, which I will not do from a company that treats its customers like this.I’m reasonably tech savvy, but can’t find a way yet to connect it.  Anyone able to help?Dave

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Corry P
1 year ago
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Sheshe18Contributor I
asked in Speakers
new wifi - products will not connect

I’ve tried everything, nothing works?had to reconnect to old Wi-Fi but this is not an sustainable option.

3
buzz
1 year ago
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tschimickContributor I
asked in Speakers
Both speakers dropping wifi weekly.

Not unlike several threads I've seen recently that have gone unanswered or deflected by Sonos, I have two Sonos One speakers that have been randomly disconnected from Wi-Fi now weekly with no solution.  I unplug and reconnect...nothing. Always with the same message from the Sonos app: “unable to connect to Sonos, let's fix it!”  Well, nothing is being fixed. They were fine for the first 4 months in my office so it's not an IP issue, etc. Why is this happening now?

4
Stanley_4
1 year ago
J
JBCContributor I
asked in Speakers
stereo pair sonos five disconnects when adding the sub

Hey everyone,  Having an issue with my system, have a stereo pair of Fives and every time I connect the sub, the right channel disconnects and stops working.  Did a hard reset, worked for a while then did Trueplay tuning and the issue comes back every time. When I disconnect the sub, the right channel returns and as soon as I add it back, it disconnects again…at a loss here, if anyone can help?  best,JB 

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buzz
1 year ago
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silverorangeContributor I
asked in Speakers
Why updating one unit requires everything on all Sonos speakers to stop?

I don’t understand why when one speaker may need an update, the entire Sonos speakers have to be stopped! Just turned on a speaker I hadn’t used in a while and the music stopped playing while the update took place! 

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Belly M
1 year ago
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silverorangeContributor I
asked in Speakers
Constant Connection Drop Outs on the House Speaker Systems

Hey there, I’ve been using Sonos systems at my place for over 4 years now and love their music playback quality. But it’s riddled with constant random music drop outs that can totally spoil music listening sessions. Currently, a paired (IKEA bookshelf) Sonos Speaker set in the kitchen are malfunctioning and not even showing on the list of available speakers. I managed to get them to play the music by pressing/holding the play button on the speakers.  While I have a feeling this will be ignored by the support staff or anyone that can do anything at Sonos’ end, I thought to still put it here. But thought to put it here. Please note that I had actually more Sonos speakers at my place and recently returned my Arc as it failed to produce a workable center channel/dialogue while watching media. I had to constantly play with the volume, bass, night mode and speech enhancement and it never really worked. Reverting back to an older Vizio 5.1 soundbar felt and worked so much better and I’ve give

2
Corry P
1 year ago
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BigskullEnthusiast I
asked in Speakers
connection issues

Is it just me are is Sonos behaving particularly bad at the minute?  I'm constantly getting connection issues where the app can't see any of my devices (two ones and a beam) or can just see one but not the other. This seems to happen 90% of the time I open the app. Sometimes this will sort itself out in a few minutes but other times I just give in. Gone are the days when I can just open the app and group some rooms in less than a minute. It would be quicker to switch a turntable on, flick through some vinyls, then put on a record than to fire up the Sonos app. The lack of quality and consistency is really starting to annoy me.  

2
N
1 year ago
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BeardedTitContributor I
asked in Speakers
Spotify Vs Sonos

Hi, so I have my spotify acount, when playing a song and pressing the “select a device” button, it just says “connecting” for eternity.Sonos is says the speakers and phone are connected, but plays a random playlist instead of the one I want, complete with adverts that I can pause and play but not change. I would never willingly listen to The Venga Boys.The wife’s plays no problem.

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B
1 year ago
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ld2023Contributor I
asked in Speakers
sonos system

We have 50 play 5 speaker in 1 big villa how can we use in 1 system it is only 32 speaker for 1 system

6
controlav
1 year ago
DustyMC
DustyMCContributor II
asked in Speakers
white ligh stays lit at all times even when im not listening to anything?

Why does the white light on my Beam and Ones stay lit? thanks

3
DustyMC
1 year ago
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Stingray0070Contributor I
asked in Speakers
sonos wifi issues

My Sonos play 5 2nd gen was working ok till we changed our router to shell energy, now it connects for 2 minutes then stops connection and blocks out the router to other devices around the home ?? I’ve got the new Sonos app and have reset router and Sonos speaker several times I’ve spoken to shell and changed channels from 11- to 6 with split 2.4 and 5g connections. Still a problem. Please help.!  🙏diagnostic no 987122246 

3
T
1 year ago
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HjaltiVignisContributor I
asked in Speakers
OneSL no chime

Hello everyone. Having trouble with one of my OneSL. Two days ago I noticed then when I tried to use it there was no sound coming through one of the fpur SL I have connected. In the app the volume was at 15 and if I raised the volume it automatically turned down to 15 again.  I did a reset and the speaker will not play a chime so I cannot connect it. Does anybody have similar problems and/or might know what the problem is?

1
Ken_Griffiths
1 year ago
H
hareballAvid Contributor I
asked in Speakers
one group keeps dropping

Been having this problem a few weeks now. Whenever listening to music the living room zone drops out intermittently. Does it for 10-15 seconds and then will hop back for 10-30 min before doing it again.  ive got a very large system and have had Sonos for probably a decade. I’m also not very technical so getting into router stuff is a challenge for me.  I have a diagnostic here. 304281759 I have a boost that I’ve been using forever. It’s right by the play bar that keeps dropping. Should I try to kill the boost and plug Ethernet into the Soundbar as a start? 

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Stanley_4
1 year ago
O
Often-lost-always-confusedContributor I
asked in Speakers
Can I connect a Sonos play 1 and multiple “One SL” devices via the s2 app?

I have recently been used 3 x One SL speakers via my s2 app. At the same time, I have never unplugged my original Play 1 (a combination of nostalgia and a really difficult to reach plug). I have always tried to “add” my play 1 as a device but with no joy and I had pretty much given up on this being an option (just not unplugging it ..) I randomly turned to my Sonos App this evening for some music and the system seemed to not just have forgotten my ONE SL speakers but started belting out a bit of The Struts (if you want a modern day Freddie anyone…) - out of my old speaker!  I knew the risk .. but I tried to force restart the app and pair my ONE SL speakers - they are now up and running but the system again cannot find my Play 1 (I should stress this is plugged via cat5 directly to the router) .. but I know the system now for the liar that it is .. so my question is.. can I connect all of these at once? I have a bridge hanging around somewhere if that will work?  

1
J
1 year ago
M
MikewainContributor I
asked in Speakers
sonos 5, Gen 1 AUX hookup

I want to use my old Sonos 5 in my shed and play music through my old iPod via an 3.5mm aux cable. But it’s not working 

3
M
1 year ago
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DevonianContributor I
asked in Speakers
Sonos Five Generation One

Are Five generation 2 significantly better than generation 1s?  If I upgrade can Five generation 1 be used on its own with just the Sonos 1 app, for example if I give the old speakers to a grandchild?

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J
1 year ago
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NorthernbearContributor I
posted in Speakers
Mounting Sonos Play 5

We are installing four Play 5 inside our restaurant and 2 outside under good cover.Is there any hardware available  for inside wall mounts up high and does anyone have a relatively cheap solution to keep the outside ones from being stolen?We will have power in the ceiling for the four inside and close power for the outside ones.Thanks for any ideas.

2
N
1 year ago
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dvg77Contributor I
asked in Speakers
Connect Amp (Gen 2) Line In to a Sonos One Stereo Pair?

I have a CD Deck+DAC feeding into a Connect:Amp (Gen 2) line In.I have two Sonos ONE (Gen 1) speakers I can successfully use as a stereo pair when streaming.I would like to play the Connect:Amp Line In Stereo to the ONE stereo pair.I have successfully got the Line In playing to A SINGLE Sonos ONE speaker but I can find no way of getting the Line In stereo to play through both Sonos ONE’s as a stereo pair. If I wasn’t bald already I would be tearing my hair out in frustration. As it is I am feeling stupid because I just cannpt believe what I want to do is not possible - I must be doing something wrong.  Can anyone help with an appropriate Idiot’s Guide for me?FWIW I am trying to set up the system using the Android S2 app. I have a direct ehthernet link to the Connect:Amp and the two Sonos ONEs are connected via my Wi-Fi. All components’ firmware is fully updated. I have factory reset and setup the SONOS system from scratch but to no avail.I don’t want to use a multi-room setup.If possib

7
Stanley_4
1 year ago
K
KoshpeliContributor I
asked in Speakers
Sonos Skipping Songs in Playlists

This happens most often with Sonos but also with my music library. It just skips songs in the middle. it says it can’t read the song suddenly and then skips it. This happens if I use Sonos via my phone or my computer. And whether I go through the Sonos app or the Tidal app.Now I know some people will say I should reactivate my Tidal account. The problem is I do that and it works for a few hours but then we’re back to skipping. If the solution is every couple of hours to logout and relogin or install and uninstall apps, I’d rather get my money back for false adverting and just wire my house with speakers the way we did in the old days.  

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C
5 months ago
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whiskeymikeContributor I
posted in Speakers
Spectrum problem

I have spent almost 11 hours on various telephone calls with Sonos tech support trying to get my Sonos One speakers working.  Technicians have told me that I must label my 5G and 2.4 with different names.  Spectrum tells me their routers cannot do this.  Are there cures for this problem?

44
A
2 months ago
P
Plug10Contributor I
posted in Speakers
upgrade

Play 5/3/bridge to upgrade…so how much do I get off an arc and sub set?

3
Stanley_4
1 year ago
R
Raoul LuigiContributor I
asked in Speakers
music comes and goes

This past few days when I play my Sonos speakers throughout my house, on an off some of the speakers either stop playing or, if the do, at much lower volumes …this last maybe 5-10 seconds and then the speakers start playing again. I had never experienced this issue and have owned Sonos speakers for many years.

1
G
1 year ago
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LeedesertContributor I
asked in Speakers
speakers on 2.4ghz but can't access while logged into 5ghz

On my dual band router all of my Sonos speakers are connected to the 2.4 gigahertz channel. If I'm logged in through the 5 gigahertz channel on my phone I cannot see my speakers through the Sonos app. On my previous modem it didn't matter which Channel I logged into. The Wi-Fi Channel shouldn't matter as long as the item is connected to my router one way or the other. For some reason that is not working on my new router. Any suggestions or settings I need to change in my router?

12
Airgetlam
1 year ago
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