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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

4,487 Topics
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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4487 Topics

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Recently active Most replies Newest first

DocjosContributor I

asked in Speakers

Sonos One - button repair

I'm trying to troubleshoot my second hand (bought as for parts) Sonos One Gen 2. It is working fine, but the flex cable leading to the button that has to be pressed for reset is broken. Which means the button isn't working and it cannot be reset. Which means I have to shorten pins on the board, trying to reset it (as if the button is pressed).Had anyone been in this situation before? I'm planning to try with a multimeter tomorrow, but perhaps anyone know already out of experience which pins to shorten.Anyone that can help with this? The first picture is the flex cable, the second one is a close up of the board, where the cable enters the board.

2 months ago

Pjt96jContributor I

asked in Speakers

wifi

I’m trying to update my WiFi. But when I press on go to system settings nothing happens ?

20 days ago

Ted GibContributor I

asked in Speakers

Status Light

Status light will not turn off. I have reset the controller and the system and turned the light off in settings but it will not turn off

2 months ago

MPOContributor I

asked in Speakers

Play5 (Gen1) heating + crackling/static sound

Hi,Recently noticed my Gen 1 Play5 has begun to make static/crackling noises when in standby mode. Not noticeable when playing music through the speaker but there’s a faint electric noise as soon as the music stops. The noise doesn’t go away.The unit also heats up on the back, which makes me suspect some kind of an issue with one or several electrical components. Anyone else with similar problems? MPO

3 days ago

sweatyjockContributor I

asked in Speakers

Era 300 won't connect

I have tried all there solutions to try to get the Android app to connect to Sonos Era 300. Nothing works. The suggestion to use a different phone or device is totally stupid. I want to use my phone to connect to the speaker. Anyone have any suggestions?

2 months ago

JOTayContributor I

asked in Speakers

play 1

I have recently changed WiFi network and have been unable to connect my play1. It seems to be added to the new network when connected by Ethernet but then when disconnected can’t be found on the new system??

3 days ago

Justin_5Contributor II

posted in Speakers

Sonos Sub connects to Play 5 but does not play

I have a Sonos Sub - Gen 1, and 2 Play 5 - Gen 2’s. The Sub will happily connect to both but only produces any sound with one of them - the one not in the room where I need it. Any ideas why a Sub will connect to a Play 5 but not produce any sound? I could reset and move / rename the speakers but I know this will have a problem with my smart home set up so the ideal solution for me would be to get the Sub producing sound on the speaker I need it to. Thanks - and hope someone can help

1 year ago

NYNY4sureContributor I

asked in Speakers

Sonos Ports - Show disonnected

Have four ports. Three ports suddenly indicate disconnected, and one port indicates connected. Sound only comes from the port which says connected. I have not physically touched any of the four ports.

1 year ago

GreenbeerContributor I

asked in Speakers

Inline Era 100s with a passive subwoofer

I am a complete Sonos novice, so I don’t even know if this question makes sense. My current old school setup is a Yamaha stereo receiver connected to a Bose accoustimas subwoofer, with two Bose 301 connected to the subwoofer. The 301s need to be retired. Can I connect 100s to my receiver using the inline adaptor connected to the cd out on my Yamaha receiver, but still keep the Bose subwoofer connected to the receiver to get more bass or would the 100s and the Bose subwoofer be out of synch? Just trying to avoid getting the Sonos mini subwoofer right away. My primary use will be to listen to vinyl through my Fluance turntable that is connected to my Yamaha receiver. I’ll grow my Sonos system over time.

7 months ago

Pedro CastroContributor I

asked in Speakers

problema con el voltaje de lima peru

Buenos días compre un sonos era 100 en New York yo soy de lima peru aquí el voltaje de la corriente es 220 voltios mi pregunta lo puedo conectar?

11 months ago

leasContributor I

asked in Speakers

S1 sytem not showing on Profile

Hi, I have 2 Play 5 Gen 1s running on the S1 app but my profile on Sonos.com only shows the equipment i have on the S2 app. How do i find out if the old Play 5s have an upgrade % off? Both have been upgraded to the latest firmware and are running on the same Network, just on different Apps

2 years ago

ttbareContributor I

posted in Speakers

paired speakers

I have first generation play five speakers that I’ve paired and every day either the left or the right will drop off anywhere from 30 seconds to a minute and then cut back on again

9 months ago

EcaskeyContributor I

asked in Speakers

looses wireless connection regularly

When I switch my Sonos from tv to anything else, it looses the network connection and all 5 pieces of my system need to be reinstalled. And it looses the connection to the television. Today I can’t even do that. I really wish I hadn’t invested in Sonos. Something is always wrong with it.

1 year ago

dholleyContributor I

asked in Speakers

Power 5 cord is broken

The power cord on the back of Sonos Five is broken. Can i purchase a new power cord?

1 year ago

DogdadHeadliner III

posted in Speakers

purpose of this ? circled in red

Purpose of it? Override?

1 year ago

Lazylistener78Contributor I

posted in Speakers

play:1 working wired but not wirelessly

Hi there :) my Play:1 has been fine playing wirelessly for ages then suddenly disappeared from the app. I have followed all the reconnection app advice and have even reset the Sonos and deleted and reloaded the app. I can get it to work wired but as soon as I remove the Ethernet cable the app can’t fine it. When I do the trusted network it says that the Wi-fi password is accepted and all is fine - then when I remove the wire it disappears? any help would be greatly appreciated. Thanks.

3 years ago

TheOtherEdContributor I

asked in Speakers

About to return the S1 SL

My S1 SL speakers connect to my WI-FI and can be seen by the app for only one minute before disconnecting. I have an EERO router and the Sonos speakers are within close range and getting a full signal. I’ve had the speakers for about a year, but the sketchy reliability has really turned me off to this product. Anyone have an idea before this system goes back to Costco?

1 year ago

bopet002Contributor I

asked in Speakers

Station Favorites Folders

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

9 months ago

PeteoEnthusiast I

asked in Speakers

Sonos 3's surround pair drop after doing updates

Almost every time after doing a Sonos update my 3’s that are paired as surrounds fail and drop off. This has happened for the last 4 updates. What the heck is going on with Sonos QA??

8 months ago

Krogh familyContributor I

posted in Speakers

can’t pair my speakers

I have had a bit of a headache regarding my arc, because it’s connected to my tv a the sound starts to go out sometimes so I decided to reconfigure my system but now if I put my ones, sub and arc in pair mode I can config my arc but then I can’t connect the other ones and if I try to configure the Ones first I can connect the sub but not the arc. is there someone that can help me with this problem

4 months ago

Rowdy1961Contributor I

posted in Speakers

google

How do the sonos speakers work with sonos. I am ised ro have foogke home speakers but want something better

8 months ago

smannakeeContributor I

asked in Speakers

Adding Sound connection to TV

This is a simple question, but is there any way to connect a Sonos One speaker to a TV using a Sonossound bar?

10 months ago

HjelleContributor I

asked in Speakers

alarms not going off

As the title says, ran an diagnostics report: **********one reason I thought of myself was a wrong time settling on the sonos but I couldn’t find a time setting anywhere Moderator edit: recorded and removed diagnostic number (identifying information)

3 months ago

Natalie DoddContributor I

asked in Speakers

Play 1 : can't restart

Hi, I am losing the will to live! We updated internet to Virgin got a new router and when we tried to connect we encountered problems with one of the speakers.In the meantime the app has been upgraded. I have two Play One (The one that isn't working is the oldest circa 2014/2015 ish)We've tried -- unplugging, pressing play and plugging back in. The light flashes white, flashes oranges and then just keeps flashing organge and doesn't turn to green and so we cant even get to chime. - Plugging ethernet cable in still no joy. I've contacted Sonos support (45 + minute wait) and then a 40 minute call back for a technician to tell me to do the same and that I'd need to buy another Sonos!!! The other speaker is working fine btw. Is this Sonos shutting us out due to age of speaker which was working perfectly until this point? Seems weird that the new version 2018/19 is working fine.. Any ideas, guidance greatly appreciatedNat (dreaming of Bose)

2 months ago

Gilly WillyContributor I

asked in Speakers

surround sound

I’m trying to balance the tv sound bar and LandR speakers but it says one of my speakers is lost? All plugged, switched on and working.

1 year ago

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