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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4471 Topics
S
SonoserContributor II
asked in Speakers
Era-300 clicking sound

I have Era-300’s that have a static and click sound when the speaker starts or stops sound.  The speakers are in a very quiet room so this sound can be heard by everyone that has listened to the system. This occurs if you mute or any sound stops from the source.  My best guess is the speaker is going into a standby about 2 seconds after sound stops.I read other threads about some issue that was resolved with an update in May.  This must not be the same issue as I am having it today.  I have tried for a replacement and have a similar, albeit less loud, version of this click.I have tried swapping sides, resetting the speaker, using it in a pair or alone, with and without trueplay.  It sounds like a hardware defect. Has anyone else experienced this issue and have a resolution?

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Ken_Griffiths
8 months ago
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AlfistroelContributor I
asked in Speakers
Play 5 gen.1 en Samsung the frame

hoi, Ik heb een Samsung The Frame 55LS03B (2022) en 2 Sonos Play 5 gen.1.ik wil het geluid van de TV over de Sonos Play 5 gen.1 laten lopen maar we willen geen soundbar, is dit op 1 of andere manier mogelijk?

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G
8 months ago
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Margaret1803Contributor I
asked in Speakers
Replacing Chargable Batteries

At the end of the three years expected life of the rechargeable batteries . Can the be replaced or do you just throw away your Move speaker?

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jgatie
8 months ago
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David16DAAvid Contributor I
asked in Speakers
Room Names

I have a Sonos one that I was using on my Sonos 1 app and recently purchased some new Sonos Equipment and now I am using Sonos 2 app.When I set up my new network I performed a factory reset on the Sonos 1 and named it kitchen but then decided to put it in my study and later on renamed it as Office.  This was ok but later on it renamed itself back to kitchen.  I have factory reset it a few times and it keeps on resorting back to kitchen which I replaced with an Sonos ERA 100.In the system menu on the app, I keep on getting two kitchen listings and I cannot find a way of renaming the Sonos One without it changing on its own accord. Does anyone have experience of this or able to offer assistance? Thank you in advance.

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ratty
8 months ago
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Beefeater9Contributor I
asked in Speakers
sub 5

Since the latest update my 4 sub five cannot update I spent 3 hours rebooting and factory resetting and it still doesn't work.  I suspect the Router/modem may not be big enough  Can someone recommend a proven Router with this product?

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Airgetlam
8 months ago
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TrekContributor I
asked in Speakers
sonos arc microphone won’t stay on

Arc microphone will not stay on. It always turns off after a period of time. Not sure how long. My Beam 2 did not have the same problem. The system includes a Sub Gen 2 and two One SLs. Obviously voice control will not work.

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Ken_Griffiths
8 months ago
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misingerContributor I
asked in Speakers
Can Era 300s + TruePlay Tuning accommodate this odd layout?

Quick question. My wall/windows where the Sonos Era 300 speakers will be placed is at an angle (30 degree angle vs the 0 angle couch) so I would have the left rear channel closer to the corner of the couch and the right rear channel further away from the other corner of the couch. So essentially they would be the same height and length distance from the couch/listening spot but one rear speaker would be 3-4 feet behind the other one.Can true play tuning accommodate for this to create the proper surround sound bubble?Link to Floorplan  

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N
8 months ago
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robbgreenContributor I
asked in Speakers
play 3

Can you hook external speakers to a Sonos Play 3?

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Ken_Griffiths
8 months ago
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MageriContributor I
asked in Speakers
Sonos Era wall mount

My Sonos Era 100 wall brackets cannot hold the speaker in place. If you turn the speaker to the side, it falls down as the bracket cannot hold it in place. Is there any solution to the problem?

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G
9 months ago
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emonu35Contributor I
asked in Speakers
Sonos Beam gen 2 + Sub mini + 2x Sonos era 100 vs AVR setup for movies and music in small bedroom?

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

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Stanley_4
9 months ago
stek
stekTrending Lyricist I
asked in Speakers
stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

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Ken_Griffiths
9 months ago
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HovdesContributor I
asked in Speakers
Philippines

I can’t connect my Play 1 to my Philippine wifi.  Is there a problem using the Play 1 in the Philippines or is it my wifi provider?

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ratty
8 months ago
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AnthonyDrewContributor I
asked in Speakers
symfonisk not recognized by s1 app

i have 3 symfonisk speakers in my house and none will sync to app. the s1 app will not find them and the older app cant find my music library. is there a way to just start from scratch? like i just purchased all 3 speakers and are setting up new??

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G
8 months ago
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bopet002Contributor I
asked in Speakers
Station Favorites Folders

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

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Stanley_4
8 months ago
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teddyaContributor I
posted in Speakers
I bought Starlink then an after market router for my Sonos--Only the Play 5 suddenly connected

Hi all!I bought a TP Link (AX21) Wireless Router. Initially, I could not find ANY of my speakers and every time it said it could not connect to the SONOS network when I tried to transfer over. Frustrated, I let it be overnight. This morning, I went to play music and saw that my PLAY 5 (brand new) had suddenly connected. I have no idea when that happened because last I saw, NOTHING had connected prior to me leaving it alone. I have factory reset my speakers, as this website told me to do, however I still cannot connect to my other, slight older, Play 5’s nor any of my Play 1’s or Move.When it comes to settings inside the route, I know how to get into the router to make changes, however, I really don’t know what any of it means. I’m hoping you smarties either know what I need to do with settings OR you’ve been through this issue and can walk me through fixing it. Thanks, Teddy

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T
8 months ago
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CRueggerContributor I
asked in Speakers
Playback Stop and Start

We have used Sonos to support music listening in multiple rooms for 10+ years.  Most of the rooms have built-in speakers powered by Connect Amps, with each room having its own amp.  However, we do also have a Sonos Move and other products attached to the system.Over the past couple of months we’ve been having problems with our Kitchen speakers.  Music will stop every few minutes, then restart a minute or so later.  This has been occurring when we are playing music in the kitchen alone, or when the kitchen is grouped with other rooms.  Of note, this stopping and starting has not been an issue in any of the other rooms.I’m not sure where to start with diagnosing this issue, but would greatly appreciate assistance!thanks.

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Airgetlam
8 months ago
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Ebk92Contributor I
posted in Speakers
Sonos Setup Recommendation & Placement

Any help with getting the ideal setup for my apartment tv room, dining room and living room? I have my planned setup below but I am open to any recommendations and advice.   

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Stanley_4
8 months ago
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dietbrandContributor I
asked in Speakers
roam jackhammer sound

My sonos roam suddenly started emitting a machine gun/ jackhammer sound whilst it had been playing for several hours.i managed to reboot it but this is rather disconcerting. i submitted a diagnostic report. I hope someone from support can check this out and diagnose the issue.id 78685789Thanks

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Ken_Griffiths
8 months ago
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Cliff Jr.Contributor I
asked in Speakers
Sonos One keeps dropping out and then disappears from Sonos sources

Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

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Airgetlam
8 months ago
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Manuel CabugueiraContributor I
asked in Speakers
move 2 pairing with Ray soundbar

How can I pair Move 2 with Ray soundbar?

1
G
8 months ago
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HolymonkeyContributor I
asked in Speakers
Sonos One (2nd Gen) keeps disappearing from app

Current set up is a two 1st gen One speakers, a gen one sound bar and a 2nd gen One speaker. Of these speakers the soundbar and one of the 1st gen One speakers get used daily the other 1st gen and 2nd gen One speakers get occasional use. The problem I have is that more often than not when I fire up the app the 2nd gen speaker will be missing from the app and I’ll have to reboot the speaker and app, sometimes multiple times before it reappears. If it’s missing and I try and re-add it via the setup it will start the process but just time out. Once it is added it works absolutely fine for however long we use it. It’s left on permanently.  Wi-Fi setup does have range extenders however apart from warnings that this may cause playback issue when streaming through multiple speakers this has never caused any issues. Warning pops up but playback works perfectly across whatever speakers are selected so feels unlikely to be the issue. 

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Ken_Griffiths
8 months ago
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RoxanePContributor I
asked in Speakers
IKEA Symfonisk and B&O

Hi there, I’ve just received a B&O Beolit 20 and already own two IKEA Symfonisk and am wondering if there is any way to connect these products? I wanted to get a Sonos bluetooth product to be able to connect everything to my Samsung Freestyle but got gifted a Beolit (which is incredible but not sure about the connectivity 😅)!  Thanks for any help, Roxane

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Airgetlam
8 months ago
E
efritContributor I
posted in Speakers
era 100

Malgré 3h30 passées avec le service technique, era100 ne se connecte pas au wi-fi Moderator edit:Google Translate- Despite 3.5 hours spent with the technical service, era100 does not connect to Wi-Fi

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Corry P
8 months ago
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Greg44Contributor I
posted in Speakers
ou faire reparer une enceinte Five

Bonjour pourriez vous m’indiquer où puis je faire réparer une sonos five?merci

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Airgetlam
8 months ago
W
William WillemContributor I
asked in Speakers
Airplay audio issues on iPad/iPhone and not on Mac

I recently bought a pair of Sonos One SL. My HomePod was a disaster with frequent connection problems.I recognize the issues above and I have them with my pair of Sonos One SL as follows:Connection with my iPad and iPhone: Airplay connection can be made… but when I start a stream (Apple TV app or Apple Music App), the video starts and in case of Music the counter starts, but there is no audio. You can see the connection though Airplay indicated on the device, but after a few seconds the connection breaks and the audio starts playing through the iPad or iPhone speakers.I sometimes manage to get a working connection with audio after closing WiFi connection, restart of iPad/iPhone, but I did not find a solution that always works… A very strange behavior though… And… I can have a steady connection with Airplay from my Mac! So it is a problem with iOS / iPadOS for sure. Interesting; when my iPad does not play audio through my Sonos and I change the airplay setting from ‘Sonos’ to ‘My Macboo

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Jamie A
8 months ago
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