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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

Edward R

started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system. Firstly, this is with...

Edward R

started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...

4496 Topics

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iantiveyContributor I

asked in Speakers

Playbase disconnects from network when playing from Port

Since the latest software update to 15.10, when I instruct my Playbase to play Line In from my Port it plays for about ¼ second, then cuts out. Then I can’t connect to the Playbase for a few minutes and the status turns to disconnected. Then It’ll suddenly play again for ¼ second, disappear from the network… repeat.I can play Port without issues on every other speaker on my system, and Playbase will play other services (Spotify, MixCloud etc) just fine.Both Port and Playbase are connected via WiFi and are in the same room.

9 months ago

Chris_296Contributor I

asked in Speakers

Added Beam, not cant see Roam

Hi, I’ve got a Sonos roam that was all working fine. Yesterday I set up new tv and Beam (which is great!) but the Beam set up seems to have taken over the app. Now I can’t add the roam to the app. it never finds the roam when I click to add product. any ideas on how to fix it please?thanks.

9 months ago

User777924Contributor I

asked in Speakers

Play:1s fall out of sync

I have 7 speakers and a Port, with two Play:1 stereo pairs. Sometimes one half of one of the pairs will fall out of sync when I’ve got all of them grouped. I read that it could be a communication issue and it might help to change the channel to 1, 6, or 11, but I have an eero router and it won’t allow me to change (or even see) channels. I’m curious what the diagnostic shows, and if there’s anything else I could try. The number is 833655845.

9 months ago

XilinContributor I

posted in Speakers

Sonos One - Music services stop playing after one song and the speaker becomes unresponsive

Hey all, I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, including reading as many topics and solutions on this forum and what Sonos recommends, so I’m looking for help at this point. I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio. Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions. The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is

9 months ago

Mdkoch02Contributor I

asked in Speakers

playbar compatible speakers

Are any of the new speakers compatible to pair with the playbar soundbar?

9 months ago

Joeh1277Contributor I

asked in Speakers

alarm no longer sounds

My Sonos Five alarm no longer sounds in my bedroom, though it will play in another room on Sonos Arc. Any help would be greatly appreciated.

9 months ago

RemmiContributor I

asked in Speakers

Play 5 Gen 1 Mosfet identification pdf or equivalent.

I’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70 is dead, I cannot find it online to purchase or a .pdf for its specification to obtain a replacement or equivelent. Dose anyone have and equivalent part number or a pdf or where I can obtain one.Am I correct in thinking that its a 7 Amp 700v Mosfet?RegardsDavid..

9 months ago

HoocheyContributor I

asked in Speakers

How do i play turntable when my era one pair is connected as surround sound?

I recently bought the era 100 set. I connected then as a surround sound set with the beam. I was watching tv then wanted to listen to my record player which has a connection to the era 100 and I couldn’t get it to pop up the line in function so I could listen to it.. is there a way to listen to the era 100 as a pair with the record player without un syncing the surround sound? Why is Sonos this janky in 2023…

9 months ago

SebastianNContributor I

posted in Speakers

Sonos Play:5 Gen1-->> Line -in use

Hello Sonos fans, I am able to purchase a Sonos play:5 gen 1 speaker and would like to use it connected to the TV on the line in input. My question is: if I set in the sonos app as line-in source, will it stay as default or will I need to set in the sonos app the line-in source every time I turn on the TV?In addition, I am very curious how long this speaker will be usable without an update from sonos. Any answer from personal experience is appreciated.

9 months ago

Jon CrossleyAvid Contributor II

asked in Speakers

Use of Era 100 away from wifi

Once set up on WiFi at home, can Era 100s be used with Bluetooth only away from home? I’d like to take to a child’s party location where there is no WiFi accessible.Can two still be paired or does that rely on them communicating over WiFi? Thanks

9 months ago

mistyopticAvid Contributor III

asked in Speakers

Alarm not connecting

We seem to have a regular, but not constant, prolem with the alarm not connecting.Instead of radio we get the chime. It seems to happen most but not all mornings.I’ve noticed that if I stop the alarm, with the play/pause button , and then press the play/pause again immediately, the light flashes white 12 times and then flashes orange three times and then the set radio channel will start to play. This behaviour seems consistent.Tried resetting the unit ( a Symfonisk) and that might seem to help for a day or two, then it starts to misbehave again.. Other times it might go for weeks working normally.Diagnostic 1807590213Any suggestions welcomeModerator edit: combined posts:EDIT - I’d just like to add that when I searched for this topic, nothing came up but now I’ve posted it I’m being shown lots of similar topics. Some problem with the search engine? Have read the other posts, all seem to describe similar issues so will try some of the suggestions

9 months ago

MadraruaAvid Contributor I

posted in Speakers

my connect amp is blowing the fuse in plug

Hi I have a number of amps all working fine bar one which has blown a fuse. Replaced fuse in the plug and it blew that one. Any ideas or do I just send it back? thanks.

9 months ago

MurasgulAvid Contributor I

asked in Speakers

popping sound with the base Sonos One

Does anyone know if the popping sound with the base of the Sonos one will be solved? I read all the community messages but there is no solution. A replace seems not to fix the issue since I also had that and you guys too. Indeed, true play seems to increase it but still without it I have the issue when played base heavy songs. This is a nightmare because the sound of Sonos is amazing but they seem not to be able to fix this..

9 months ago

mancaphillContributor I

asked in Speakers

How do i connect a replacement Play:1 to an existing system

I just bought a replacement Play:1 for my two-speaker system and it won’t appear in the app.

9 months ago

LynnieTheGoonerContributor I

asked in Speakers

Bluetooth with Roam SL

I have one Sonos One SL, and one Sonos One speaker. I recently got a bluetooth enabled turntable. Clearly, I would love to use these speakers but they are wifi speakers and not compatible with the turntable. I am looking at the Roam SL. I do see it is bluetooth compatible. I do see I can group it with my other speakers. I understand they would all have to be on the same wifi. But would the Roam SL allow my One SL speakers to play the bluetooth from my turntable?

9 months ago

Xalki64Contributor I

posted in Speakers

Sonos sub mini

I have just added the sub mini to my system successfully with the message that it is connected and it is indeed working. The problem is that it is not showing up in my system. I have un plugged it as suggested by Sonos and plugged it back in several times. It continues to work but still won’t show up in my system.

9 months ago

RemmiContributor I

asked in Speakers

Sonos Play 5 Gen 1 repairs

I have a Play 5 Gen 1, dead no Led’s. I have opened the the device and removed the PCB, the Bridge rectifier, fuse and 2 large cap all tested fine and the caps have an acceptable ESR which appears to be a common problem with other Play 5 posts I have read. I have no 12 or 24v supply and the SMPS is pulsing and I therefore believe that this my issue, I have also removed and tested both the Mosfet and the Dual Diode but both are fine but did found a direct short on Cap C27850 which I damaged when removing but the short across the pads remains so it not a shorted cap…..does anyone have the values of this cap as I can't measure it now and could you offer any advice regarding this fault?I have 326v at the two large caps C27866 & C27848A Pulsing voltage of 10 - 17v at the 100uf 25v cap C2754 At 2QS02GPin 7 Pulsing voltage od 0 - 6.4vPin 5 Pulsing Voltage of 4.3 - 4.4vRegardsDavid Moderation Edit: Combined two postsI’m attempting to repair my Play 5 Gen one and found the Mosfet TSC08N70

9 months ago

Riddles43Contributor I

posted in Speakers

Which speakers to buy?

I have never owned a Sonos speaker I have three areas kitchen \ dining the largest space - living room seperate and bedroom - want a simple enough setup to stream music off the phone too. can you pplease advise? thanks R

9 months ago

JanCZContributor I

asked in Speakers

TuneIn pauses for 10s during playing each song

Hello.When playing radios through TuneIn app, in almost every song, there's a 10s pause and TuneIn commercial is thrown in. Just the voice says: TuneIn, and the song carries away.Any help how to remove it?Thanks.

9 months ago

tabbottContributor I

asked in Speakers

Adding sonos speakers to an existing system

I have two Play 1 speakers I bought several years ago. I want to add 2 new speakers to the setup. Can I run all 4 speakers on the app?

9 months ago

puresweatkyContributor I

asked in Speakers

battery life

What is the battery life on the Sonos One and Era 100?

9 months ago

Jean1234456Contributor I

asked in Speakers

Reboot Sonos 1

Rebooted Sonos 1 but showing orange light. Never turns green. Pls help how to set it up.

9 months ago

Chrisly316Contributor I

asked in Speakers

Can't connect my Sonos One to wifi

I moved my Sonos One to a new room. When I tried to set it up, it wouldn't connect to WiFi. Nothing else has changed. I can connect it via Ethernet. When I try to switch it to WiFi, the first thing the app does is tell me to disconnect the Ethernet cable, so I just get stuck back in the same loop.All guides say I should be able to switch to WiFi with the ethernet cable still connected, but this is not the case is reality. I've spent over 5 hours speaking to customer support and they start from scratch each time and then I get nowhere. My latest call I was in the queue for an hour, on the call for half an hour, and then the agent went silent as soon as I got to the point of having to disconnect the Ethernet cable, then the call ended! Edit: just to add things I've also tried which haven't worked: factory reset speaker, reset app, rebooted router, set up a mobile hotspot which also didn't work which shows the problem is with the speaker

9 months ago

AsailormanContributor I

asked in Speakers

Is it possible to add non-Sonos speakers to my IPad via the headphone jack and have them all play??

Is it possible to add non-Sonos speakers to my IPad via the headphone jack and have them all play??I have a set of Bose computer speakers that I want to add and play while the Sonos speakers are playing via WiFiThanks

9 months ago

Untitled-1Contributor I

asked in Speakers

loosing stereo when adding a sub

When ever I add a sub mini to my one/onesl stereo pair. I loose the stereo pair and one of the pair doesn’t play.

9 months ago

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