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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4486 Topics
S
Smoove21Contributor I
posted in Speakers
One SL

why won’t my One SL turn on, no led

3
N
1 year ago
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C4rtoONContributor I
posted in Speakers
drops and small cuts

Hi,I just bought two era 300 to add to my Sonos beam gen 2. I decided to pair them as stereo and not as surrounds because i think it profuces a way better and complete sound than in surround. Nevertheless i have a lot of sound decreases and small cuts during movies and video games. Like every 15 seconds, there is a small loss in the sound which is very annoying. The weirdeist thing is that it does not do that when i put music. It’s only during movies and video games. And I’m connected through wifi.does anyone has an idea what could be the cause? thanks, Max

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G
1 year ago
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przytulaContributor I
asked in Speakers
can not link the device

I installed the new play 3 device and connected it to wifinow linking the deviceon device white light is onrequests : password for my accountplaying sound on device : now linkingmsg : there was a problem linking your play 3 to your accountif i open the app in system : I do not see wifi connected although pw was enteredpressing network : let’s finish adding you play 3 to your systemsame scenario and messageplease advicebest regards, Guy

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P
1 year ago
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jnhmailContributor I
posted in Speakers
Aging system - new Fives or Era 300s to go with playbar and sub

Current system -Playbar; Sub (Gen 3); Connect:Amp to 2 (actually 4) crappy in-ceiling speakers; 2 Play:3s; 2 Play:5s (Gen 1, not connected as it’s too much of a PIA to try to have an S1 and S2 configuration in the house)HT: Sub connected to Playbar with Connect:Amp speakers as surroundsPlay:3s set up as stereo pair and happen to be in same room as TvI want a much more compelling stereo listening experience. Was listening to Keith Jarrett’s Koln Concert through 3s GROUPED with HT setup (why? because 3s are little and I want to use the Sub) and desperate to get a stereo image.So I want to replace the 3s for stereo listening and move them upstairs.  I thought since I have kids who play a lot of stuff through apple music they might like the experience of spatial audio and Era 300s.  Selfishly, the HT situation is good enough and I’d just get Fives and enjoy my stereo.Era 300s edging Fives on the basis of more sustainable (newer) but I think they’d compete better with Fives if I had the Sub

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melvimbe
1 year ago
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PiyushCContributor I
asked in Speakers
Low volume/performance on one Play 5 while other one is loud in a stereo pair

I have 2 play 5 Gen1 paired with sub Gen3 in a stereo pair (Vertical orientation). I have ran 20+ iterations of Trueplay from Ipad and Iphone and i continue to notice that the volume on right speaker is way lower than left one. This makes left one loud enough, so music seems to generate from left side of the room all the time. Its more prevalent when i sit close to the speakers.Also the left one is loud, on the face vocals with high treble, right one sounds highly recessed, muffled.Does anyone faced a similar issue and can advise how to resolve? any help much appreciated FYI. Speakers are placed on a speaker stand with no blockages Walls are 5 ft apart sideways from both speakers  All components connect wirelessly via BOOST, so don’t have any issues with connection/dropouts or lag  Ran multiple Trueplay to check Turning off Truplay, bring back all the life to right Play 5, so speaker aint faulty.

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1 year ago
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DeceptionContributor I
posted in Speakers
Huge deception

Took me a couple of weeks to make a decision between Bose and Sonos for my home theater/sound system, just a couple of months ago. One of my priority for this system was, and still is, playing music from my phone, local files. Since May 23 a new update just terminated this feature which basically leaves me with a useless bunch of black very expensive boxes. Now, I can't play my own music. Worse decision I ever made in my life when it comes to entertainmemt, sound systems. I wish I had chosen Bose. Feeling VERY frustrated.

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Ken_Griffiths
1 year ago
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DTWContributor I
asked in Speakers
Sonos App Not Connecting to Wifi

So all of a sudden my Sonos speakers would not play Spotify. I tried a bunch of different fixes and ultimately tried disconnecting from Spotify in the Sonos App. When I went to add it back in, it would not let me. It said something like cannot connect to Spotify. I called customer service and we went around and around. At one point they could see both speakers in my system and I could not. At another point I could see one and they couldn’t see either. We tried to run a diagnostics check but it would not connect. We tried rebooting my Wifi. This did not work. Basically nothing on the App was working corrrectly. I had waited 25 minutes and now been on the phone for another 45. At that point the rep starting going in the direction of my Wi-Fi blocking the Sonos app and started talking about me downloading the Xfinity app and check and reconfiguring my Wi-Fi so it could read the Sonos signal. Frustrated at this point, I said I would call back later. Has anyone ever experienced this problem

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D
1 year ago
K
krissyjohn
posted in Speakers
Old Sonos Products

I had a sonos system in a house that I sold and left the old sonos equipment behind.  I am having a new house built and getting a new sonos system and want to know how I delete the old products on my sonos acct

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K
1 year ago
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skidsTrending Lyricist I
asked in Speakers
Sonos Play:1 & 3 - causes internet connection loss

Hi, I have a Play:3 and 3 x Play:1, originally connected via wifi but we have recently changed our router and ISP. Initially, we would get repeated internet dropouts but there was still a wifi signal present. By a process of elimination, we figured that the Sonos was causing the internet dropouts so I connected a single Play: 1 via ethernet then turned the power back on to the others. For a while this was ok but quickly we lost internet connections again whilst still maintaining a detectable wireless signal. Can someone please point to some help somewhere with a simple to follow set of instructions as to how I can solve this as at the moment, I have several hundred pounds worth of Sonos that is useless to me.Thanks.

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1 year ago
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traildogTrending Lyricist I
asked in Speakers
system reliability

I'm so disappointed with Sonos system right now.  We've spent a lot of money 💰💰💰💰 on our system.  Just had to throw that out first.  The problem we've been having for quite a while now is a connection problem.  Seems like this was not an issue until a couple years ago.  If we have one speaker running the system performs well.  If multiple speakers are running the system cuts out.  It's not a network problem.  It's a Sonos problem.  I've just about given up on the system 

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Ken_Griffiths
1 year ago
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Jetstar1Contributor I
posted in Speakers
Sonos play 3 stopped powering up

I see there is a common thread among play 3 users that experience sudden power failure...I am now one of these people. I have had my play 3 alongside several other sonos products, all of which have performed well over the past few years. Yesterday, my play 3 suddenly stopped working, and I have come to realise that it will not power up. Have tried several cords, several outlets, etc…I did not lose anything else i the house, had no CB pop, so doubtful any major power surge came along, but nevertheless, the play 3 seems dead.  Any new ideas to try? Has sonos admitted yet that there is a porblem with these products?Thanks 

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Airgetlam
1 year ago
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BirujaContributor I
asked in Speakers
Pair 2 Rays in the same room with existing Rears and a Sub

In my home office, I have 2 Rays. One is attached to my Gaming/Entertainment PC and this Ray is paired with 2 Ones and a Sub. Sounds great. I attached my second Ray to my work laptop so that I have better sound during zoom conferences. This works very well with the addition of an analog-to-digital converter between my headphone out and Ray. So both Rays work well. Here is my question: Is there any way to connect my work laptop Ray to the Ones and Sub in the same office? 

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1 year ago
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jim49bContributor I
asked in Speakers
System repeatedly rebooting

My system repeatedly keeps rebooting every few minutes. I changed/upgraded routers, re connected the system/all speakers and a connect, and the problem remains. How do I stop the system from repeatedly rebooting?

5
J
1 year ago
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Ag89Contributor I
posted in Speakers
iphone 14 pro max wont connect to sonos play 1

Sonos is up-to-date and is connected to the same net work as my phone same Wi-Fi. I’ve tried to connect it to airplay. It won’t connect to airplay. I’ve done factory reset on it. I’ve unplugged it. I’ll try to connect it to the Bluetooth. Does anybody have any answers? 

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Ken_Griffiths
1 year ago
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CaprichoContributor I
asked in Speakers
Connect Sonos 1

I have a Beam with two Sonos 1.  When connecting I get the Beam plus one of the Sonos 1 units.  When I try to connect the other Sonus 1 I get a flashing green light but not flashing green and white.  Have tried turning off power and router but the system does not connect the second Sonos 1 unit.Any ideas?

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C
1 year ago
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milesmeridithContributor I
asked in Speakers
Sonos Beam cannot see new SSID as an available network

My mother recently upgraded her modem/router that is connected to the cable internet connection upstairs. The Beam is downstairs. I noticed the signal was weak downstairs so I bought a Netgear AC1900 Wifi Mesh Extender and installed it on the main level. Since its a mesh extender it sets the SSID to the same as the primary wifi router. After doing this I was able to test a good signal in the basement and able to add the samsung smart TV in the basement to the wifi and stream video with no issues. I then tried to follow instructions to change the wifi network on the Beam that is the sound bar for the samsung smart TV in the basement and the SSID does not show in the available networks to select to in the sonos app. It says make sure your network is b/g/n compatiable. I’ve verified that the Primary wifi router and the mesh extender are both backwards compatible. So now I’m at a loss. 

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1 year ago
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Tatiana BZTContributor I
asked in Speakers
changement de réseau

Bonjourje suis passée à la fibre et depuis je ne peux plus connecter ma sonos one SL. L’application me dit que l’enceinte ne peut supporter 5 méga hertz fournis par le réseau.Dois-je changer d’enceinte? une mise à jour est-elle possible?Moderator edit:Google Translate-Good morningI switched to fiber and since then I can no longer connect my sonos one SL. The application tells me that the speaker cannot support 5 megahertz provided by the network.Should I change speakers? is an update possible?

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Corry P
1 year ago
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JefftessierContributor I
asked in Speakers
new router, cannot find my system

Hey guys, Just update the fiber internet and have a New rooter.I follow every step Sonos Tell me to Do to set Up m'y systemI reboot all my Sonos product, i reboot m'y wifi, i split 2.4 and 5 Ghz with different name and IT still doesnt workAny advise?

4
J
1 year ago
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SamLasoen1986Contributor I
asked in Speakers
Connection problems with new network

After more then a year waiting, I’ve finally got my Sonos gear moved. I have 2x PLAY1 and 1x SYMFONISK. This evening I wanted to connect everything to my new network (telenet belgium), but all my device don’t want to connect with wifi. When I connect with cabble, i have no problem connecting. Any solutions? (already did: switching on/off router, devices, rebooting pixel-hone, connecting with ethernet and then switch to wifi...)Thanks, SamNa meer dan een jaar heb ik eindelijk mijn sonos materiaal terug. Ik heb 2x play1 box en 1 symfonisk lamp. Deze avond probeerde ik alles te installeren op mijn netwerk (telenet belgie), maar al mijn toestallen willen niet connecteren met het wifi netwerk. Wanneer ik connecteer met de ethernet-kabel lukt het op te registreren, echter nadien loopt alles fout. Iemand een oplossing? (al gedaan: reboot router, rebout devices, reboot pixel-phone, connecteren met ethernet and nadien overschakelen naar wifi)Bedankt, Sam

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1 year ago
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LorandaoContributor I
asked in Speakers
one+one sl

Bonjour.Peut-on associer une sonos one et une sonos one SL pour faire une paire stéréo ?Merci d'avance.

1
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1 year ago
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VonBrickContributor I
asked in Speakers
Era 100 Stereo Pair Issue Playing Line-In From Play:5

I have been a happy Era 100 user until the right channel in an Era 100 stereo pair stopped working today. It ONLY malfunctions when I group this Era pair with a stereo pair of Play:5’s playing a Line-In source. The left speaker in the Era pair continues to play without error. The Era pair CAN play from any streaming source in stereo without error. The malfunction only occurs on the Era pair when playing from a line-in source on the 5’s.i have restarted all speakers in the house, unpaired the Era stereo pair and created a new pair, factory reset the right speaker in the Era pair, and the error continues.Thoughts on what may be going on here? 

4
Corry P
1 year ago
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CJH2007Enthusiast I
asked in Speakers
Sonos Era 100 clicks on sound

There's already a thread about Era 300 sound clicks with some references to the 100, but we need one for the 100s. My setup is two Era 100s as a stereo pair with a Sub, Trueplayed and playing FLAC files off local network NAS. When I first heard the clicks my brain tended to disbelieve them as not possible - I've never had clicks on any Sonos device (had Sonos gear since 2007) and never expected to. At first I thought my music tracks may have got corrupted so I played the track that clicked on another (non-Sonos) device - no clicks. I found the Era 300 clicks thread and was dismayed to realise I’d bought a pair of defective speakers. Something I’d never expect from Sonos. In my case the click is a soft click (not a thud or a crack or static) reminiscent of a scratch on an LP but at the same level as the music, ie not louder than the music playing and not a low-level click. It happened on Songbird by Fleetwood Mac at around 5 seconds in. I restarted the track and it was repeatable at the

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Corry P
1 year ago
T
TommyG1978Contributor I
asked in Speakers
sonos one connected by bluetooth - no sound

My Sonos one is connected by Bluetooth and plugged in. It is connected to my phone. But when I playing music, there’s no sound from the speakers. I have tried turning it off and turning it on by pressing the manual pause button on the speaker. I can pause the music on my phone, but there is still no sound. This is the case for all three of my Sonos, one speaker what do I do to fix it?

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Airgetlam
1 year ago
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ZomezContributor I
asked in Speakers
wireless not working on sonos 5

Hi, I can only connect my Sonos five using Ethernet cable, wireless connection does not work and has not worked since I bought it. Tried to unplug and run diagnostics without success. What can I do to fix this problem?

2
N
1 year ago
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spartrekkerContributor I
asked in Speakers
Easiest way to connect a CD player to an ERA 300 speaker

I am completely non-tech and I would like to work out the easiest way to connect a CD player to more than one Sonos speaker. Do I need an amplifier? Would a simple line-in connection be the best way? Do I need a CD player with any particular features? If anyone can offer a simple explanation I’d be very grateful.

4
Airgetlam
1 year ago
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