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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4622 Topics
S
SteveeSFContributor I
asked in Speakers
Five Mount from Ceiling Beam

I want to get a Five, but I need to be able to mount it to a wooden ceiling beam. Basically, I can install screws straight upwards, but will still have the Five angled as though it’s on a traditional wall mount (as opposed to facing straight down from the ceiling). Is there a mount that will let me do this?

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Stanley_4
5 months ago
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MrtinsleyContributor I
posted in Speakers
Problems connecting to new router

Having installed a new BT Hub I cannot get things to work again. (I rang the helpline which says it’s open until 19.00 hours at 18.12 but it said it was closed).I have a S2 Amp with hard wired new ceiling speakers.Despite powering down the amp and separately wiring the amp direct to the hub, I cannot get the app to locate any equipment.Does anyone have any suggestions?

4
M
1 year ago
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bzg1234Contributor I
asked in Speakers
Playbar and Roam died: Coincidence?

Last weekend, my Roam, which was about a year old, didn’t power on. Then, a few days later, my Playbar wouldn’t power on. The devices are on the same network, but they’re in completely different parts of the house, plugged into different power outlets, but it just seems like a very strange coincidence and makes me wonder if there’s malware or some other issue on the network. Or...it could just be coincidence.(FWIW, Sonos replaced the Roam already and the new one is working fine so far. They Playbar is out of warranty, but Sonos is trying to make it a little less expensive for me to replace.) 

5
Airgetlam
1 year ago
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OlahyltContributor I
asked in Speakers
problems connection

Hi! My Sonos one stopped working some time ago. When I am trying to reconnect it with my phone it is just blinking constantly. I have tried to connect it with the network cable and also reset it but it still just continuing blinking. Need help!

3
Stanley_4
9 months ago
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aap616Contributor I
posted in Speakers
Sonos Five Line in

HiI just got a Sonos Five and although streaming works well, I have been having a difficult time with its line in. The sound is DISTORTED (static). I have tried connecting the following:CD player using an RCA to 3.5 jack (two kinds already) DVD player using an RCA to 3.5 jack (the same two cable) CD player via headphone jack to 3.5 line in Macbook (3.5 to 3.5) Ipad (3.5 to 3.5) I have been with Sonos’ customer chat at least five times doing so many things with them (reset the unit, my router, changed wifi channels etc). COULD IT BE that the unit’s line in port is defective??!!  

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N
1 year ago
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thebenjyContributor I
asked in Speakers
Intermittent dropouts (sonos1, sonos 5, sonos tv bar). with diagnosis

hi - had setup in new house with Archer VR1600v, smaller area / single storey, line of sight for S5 and S1, tv bar ‘around corner’ (~5 m away!)all products up to date.intermittent audio playback dropouts on radio or Spotify, and often mobile app ‘cannot connect’ when updating volume or pause / play. no microwave or other bluetooth/wifi products ‘running[‘ diagnosis 1870521460 hoping someone at sonos can confirm issues being experienced? 

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Airgetlam
7 months ago
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LinelindskovhertelContributor I
posted in Speakers
access to sonos app, but can't login and my device wants me to login with this email

access to sonos app, but can't login and my device wants me to login with this email

3
Airgetlam
7 months ago
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shainwaldContributor I
posted in Speakers
Workplace security work around

Hello,I recently bought 4 Sonos One SL speaker for our design studio.  Because of security reasons I wasn't aware of the speaker can't be correct to the company wifi.  Has anyone had the same problem or have a clever workaround to connect the speaker?

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106rallye
1 year ago
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MuffledContributor I
asked in Speakers
one sl woofers not working.

Hi,  I have got to one sl's, both of them only have sound coming from the tweeters, nothing from the woofer. Any idea what could have happened? Seems odd for it to fail on both...

6
Airgetlam
1 year ago
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WestallmContributor I
asked in Speakers
bass reproduction when playing vinyl

I recently set up a Yamaha record player to play through a port and paired Era 100s.when streaming from Spotify the bass reproduction is reasonable however when I play any records there is a complete lack of bass. other than attaching a sub is there something I am missing?

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W
1 year ago
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VillenContributor I
asked in Speakers
Sub Gen 3 x1 and Era 300 x3 configuration

I have 3x era 300s and 1x sub gen 3 in large entertainment room for music listening only. 2x Eras were connected in stereo on one end of the room and 1x era 300 is paired with the sub gen 3. the room dimensions = 5 meters x 8.5 meters x 2.5 meters (height). My issue is to do with bass since most of the bass is on the obvious half of the room.Do I need another sub or should I run each era 300 as stand alone speakers (update: I unpaired the stereo set, but now the volume seems subdued at a higher level and the era 300 bass is not great) is it a placement matter?Please help

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Stanley_4
4 months ago
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Mart the FartAvid Contributor I
asked in Speakers
System addition?

Could someone kindly help please?I currently have the following LG Oled tv connected to Sonos Arc via Earc Sonos ArcSonos Gen 3 subpair of Era 300s configured as surrounds.The Era 300s in this configuration don’t utilise the main speaker.How can I add a CD player and what hardware is required to play stereo to the Era 300s so the centre speaker is used and retain the system as a surround set up for blu rays. Or is it not possible Thank you 

4
M
1 year ago
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Adrian T 6677Contributor I
asked in Speakers
balance control

After the fateful upgrade the balance slider in the equaliser would not work. It would move but not change the speaker balance.Now the  actual balance slider in the EQ has gone !  This has happened between 22 & 23 May 2024 any suggestions re getting it back and making it work .App has been deleted and reinstalled 

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A
4 months ago
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Smoove21Contributor I
posted in Speakers
One SL

why won’t my One SL turn on, no led

3
N
1 year ago
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farnhamsonosContributor I
posted in Speakers
Cannot remove products from S2 to use back on S1

Was previously using two Sonos Ones with a Gen 1 Sonos 5 happily in a system using the S1 app.Purchased a Roam and was told I needed to use S2 app which I then installed. Somehow the two Ones were also added to the S2 app and are now showing as Incompatible on S1 meaning I cannot use them there with my Gen 1 Sonos 5.How can I now remove the two Sonos Ones from S2 to use them back on S1 - there seems to be no option to do so.Why is this so complicated? I hate the way Sonos have deliberately chosen not to support Gen 1 products on S2 in a bid to get everyone to upgrade.

2
F
7 months ago
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Jmaster911Contributor I
asked in Speakers
adding sound bar to play 5’s

I have a couple of Play 5’s in my media room.  I want to add a soundbar and send the sound from the TV to the sound bar through the HDMI Arc cable.    question, can the play 5’s be wirelessly grouped with the soundbar (such as the Arc) so sound will automatically come from all three speakers 

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controlav
6 months ago
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the_bart123Contributor II
asked in Speakers
Can I use Lan to audio jack adapter to avoid AirPay delay?

Can I use Lan to audio jack adapter to avoid AirPay delay on Sonos One Gen 2? Like this one https://www.amazon.co.uk/ZYElroy-Ethernet-Adapter-Control-Extension/dp/B08LGLJZCK

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Belly M
1 year ago
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MadraruaAvid Contributor I
posted in Speakers
my connect amp is blowing the fuse in plug

Hi I have a number of amps all working fine bar one which has blown a fuse. Replaced fuse in the plug and it blew that one. Any ideas or do I just send it back? thanks. 

1
Ken_Griffiths
10 months ago
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Adrian.DEContributor II
asked in Speakers
Play 1 Speaker Defect / Popping

Hello everyone,as you can read in this topic two of my 4 Sonos Play 1 are defective. Even at low volume, the woofers start to pop. I was about to start unscrewing and replacing them, then I read here that they will probably be replaced. Is this still the case? Thank you very much.

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Mr. T
7 months ago
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Jean JacqiuesContributor I
asked in Speakers
ERA 300

Bonjour ma sonos era 300 ne reconnait pas ma platine malgré le cordon ad hoc. L'appli sonos me dit ne pas trouvé en local le matériel. Je précis que ma platine n'est pas une platine sonos. Merci

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Jamie A
1 year ago
bockersjv
bockersjvLocal Superstar
asked in Speakers
Era pair an Sub. R speaker silent

I just wanted to listen to some f*****g music. Airplay not working and nor is the right hand speaker. Then error 1002s and then random tracks playing.  Latest quality control is a joke. I just want to relax and listen to music but latest Sonos is hell.  Diagnostic 848224247Have rebooted everything too. What a shambles 30 minutes and still no right hand channel. And now my two moves have disappeared.  As I type the right hand speaker has started playing but now a track is playing that is not on my queue! Moves still AWOL though🙄

2
bockersjv
1 year ago
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FlintstoneFredContributor I
posted in Speakers
play 5 is consistently unreliable

I won’t buy another Sonos product. I’m tired of having to go through the set up and reconnection process every single time I leave it for a few days. Sonos needs to make their products as plug and play as Apple for me to come back. I have owned my play 5 for two years and in that time I have had to go through the setup/reconnection process dozens of times. It’s ridiculous. 

3
Airgetlam
1 year ago
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mark_237Contributor I
asked in Speakers
The new update issue

Since I have downloaded the update recently, I have found that my phone struggles to find my Sonos speakers. After a while of closing the app a few times it then links up.What should I do, apart from wait for a new update?

2
T
4 months ago
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McBainContributor I
asked in Speakers
pairing dissimilar speakers to achieve stereo?

Hello: circumstances allowed me to acquire a new Sonos 5 , to enjoy with a single One SL. I have one listening room. Can I stand the 5 vertically ( like one would if using two 5s to create stereo) and connect it to the SL to play stereo? Or am I asking  the system to do something it wasn’t designed to do? Is it preferable to have the single 5 in stereo configuration and just add the SL and use Trueplay to optimize the sound? Thanks for any advice!

2
M
1 year ago
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BassguyContributor I
asked in Speakers
sonos one sl beeps 5 times intermittently

Edit: problem solved! It was a nearby device!! 

3
Ken_Griffiths
9 months ago
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