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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4617 Topics
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Alan MeadAvid Contributor III
asked in Speakers
Connecting Sonos Sub (Gen 2) to a stereo pair of One SL's turns off the sound from the right speaker

I have tried disconnecting everything and re-pairing the speakers then adding the Sub and so far the same result, which is the right speaker stops producing sound. If I disconnect the sub the right speaker begins producing sound again. The Sub is working with the left speaker only.ThanksAlan

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Airgetlam
8 months ago
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PschwenkEnthusiast II
posted in Speakers
Volume Normalization

Anyone else having this issue with the new Sonos App?  I have Sonos Playlists from different services, Spotify, Apple, Amazon, Slacker and they used to all play at the same volume level.  Yesterday, I was playing music for a pool party and the volume was way loud with some songs and other way quiet.  First time I’ve had this issue but it was extremely annoying.  Guest were displeased, and neighbors likely offended.  Had to keep modifying the volume every two or three songs.  Kinda made Sonos unusable.  Two questionsanyone else having this issue? Did the old S2 app have a Volume Normalization?  (think I remember that but don’t have access to S2 anymore).

4
P
2 months ago
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Razor BoyContributor I
asked in Speakers
No audio output from sonos one

I have factory reset my Sonos One to connect it to a new WiFi network. I have connected it to the new WiFi network, added Amazon music and Global player. I have also added Alexa voice assistant. When I ask Alexa to play Amazon music or a Global player radio station, Alexa says it’s going to play but no audio plays. Can someone advise what to do?

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jgatie
2 months ago
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RollinMidsContributor I
asked in Speakers
dowgrading a sonos sub gen 2 to the S1 app….how long until i can do this?

I have been building my Sonos system in my house for a while now.. I currently have 10 zone play 5s in my bedroom that I run with the S1 app, I went ahead and bought a Sub Gen 2 from eBay for like $490 and now I got it and I cannot use it because the downgrading feature has been removed from the apps, temporarily I hope……. I so badly want to hear how this sub sounds. Please, has there been any chatter of when they will re Integrate This feature into the Sonos app so I can get this downgraded to S1?

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jgatie
2 months ago
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Antloft34Contributor I
asked in Speakers
5ghz wifi beam update

2nd update, still no connection to 2.4/5ghz wifi router. When are you going to sort this out?

3
A
1 month ago
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FinneymContributor I
posted in Speakers
No support for gen 1 products - lets be honest!

Overwhelming evidence - Spotify connect needs fix on Play 5: gen 1.  I have 7 Sonos speakers all on the same network, only 1 is legacy. Only 1 has random dropout issues with Spotify.  As others confirm, Tidal and other services work fine. And given my 6 other new gen speakers work fine:it can’t be local network it can’t be Spotify data rate, given Tidal HD and other similar services workResetting speaker, re-linking Spotify all useless!Truth is gen 1 products are no longer supported in reality else they’d have it fixed.  

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F
9 days ago
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Waynerules1uniqueContributor I
asked in Speakers
play 3 and sonos app - just horrible. help pls.

Had a play 3 for years. It was amazing, almost magical. The app worked great, sound and song selection from my buttons/lockscreen - and it worked flawlessly. Always. Now I’m so frustrated I’ve created an account to vent. For the last several years Sonos is almost unusable. More so w the latest app. Like a minute or two to change an Apple Music et al playlist. Want to change the volume? 10-20 seconds before the app finds the Sonos, connects, figures out what song is playing, then allows me to change volume. Every time. Not just the latest Sonos app, the last two iterations for sure. the only thing is the sound - it’s really good. If I switch to play 5 I think I get Bluetooth and AirPlay - does this mean I never have to use the useless app? Instantaneous controls like every other f’ing speaker out there? fyi it’s not a network issue. I move the play 3 everywhere and it doesn’t matter. Nor do I have an issue with any other device. Ever.  apologies for the long rant, just fed up and Sonos 

1
Corry P
2 months ago
BOL74
BOL74Avid Contributor I
posted in Speakers
sonos Five with sub

Spring is in the air👋 Hello everyone…In stead of getting a Sonos Arc for my bedroom i bought two Gen 3’s instead….and i switch from Era 100’s to Ikea Symfonisk Lamp Gen 2 for surrounds…and i could not be more happy. I took the Sonos Sub mini i had in the bedroom,and connected it to my Five’s stereopair. It made a huge difference as well.Now my wonders are…how much difference will a Gen-sub do vs the Sub mini? Of course it’s just for me to try,but i’m just curious if someone allready have done this…i mean there have been people here who got a Gen-sub connected,but did they try a Sub mini first/after?What was their verdict? Be Well🙏

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Schlumpf
5 months ago
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Volume11Contributor I
asked in Speakers
Volume

Just now at 430am, the sonos speakers on the other side of the house turned their volume to max. The sonos speaker in my room did not. I was able to turned them down after fumbling around in a half sleep state. It's happened once before.  I only use TuneIn and Youtube Music on the sonos app, and those two were set to Tunein. And the speakers are all Sonos Ones. Is there anyway to stop this from occurring again?  Thank you for any suggestions.  

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ratty
9 months ago
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masterTContributor I
posted in Speakers
No sound in first play

Hello, i have problem with my Symfonisk Frame speakers. I have Apple TV 4K, in front Symfonisk Frames in stereo mode and rear two homepods. While i play something on TV, sound goes only from rear homepods. So i must stop playing and continue, sound goes from front speakers with rear homepods.  In Apple Tv have set all speakers on, i was trying change channel of 5 Ghz wifi on my router, but this not changing. It doesn't happen to you all the time, but about every third boot the front speakers have no sound. Just stop the playback and start it again, the sound on the front speakers will start. Any idea, where is the problem? Thank you.

3
Airgetlam
1 year ago
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Andrew3809Contributor I
asked in Speakers
issue registering Era 100

I’m having trouble registering my Era 100. I’ve had an existing account for years with multiple Sonos products, but have had issues registering the Era 100.  I’ve performed a factory reset each time after failing to register, only to be brought back to the same error message.  Any advice for potential registration?  

1
L
4 months ago
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pandeyvContributor I
asked in Speakers
Sonos Arc 125V USA power cable in India 220V

I got a Sonos Arc from USA. I know the device itself switches to 220V (range 110-240V) but the power cable is rated 125V. Can I use the same power cable in India (220V) or should I get a new power cable from India

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K
1 month ago
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Barfo_SwillContributor I
asked in Speakers
Missing Products and connectivity

I was using my Play 1s in a stereo pair under S1 App, they kept disappearing and twice I had to factory reset to get them to reappear. This happened again recently and I have been unable to add them back in.I had resisted moving to S2 App as I had an older Connect which was not S2 compatible. Having recently removed this and replaced with another (non-Sonos device) I decided maybe S2 would sort my Play 1 problem. How wrong could I be. Now I can get to a stage where I see there is a Play 1 device to configure and go through the steps until it tells me I need to update the device. (BTW it won’t connect via ethernet will only be seen if disconnected from wire network) I proceed and it askes to set up temp wireless connection and starts the update process, I can see from my phone that it is connected to a temp wireless network and uses 4G to connect to the Internet, Play 1 has flashing green light. After about 30 minutes the Play 1 starts to flash orange and my phone is reconnected to my i

2
B
3 months ago
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BobitsContributor I
asked in Speakers
play1

Can I play tv station on iphone on play1

1
Airgetlam
1 year ago
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jap224Contributor I
asked in Speakers
can i connect a third era 300 to my existing two era 300’s

Can I connect a third era 300 speaker to my existing two era 300 speakers so that they all play together at the same time?   Thanks

2
G
10 months ago
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ChatpContributor I
asked in Speakers
how to discontinue sonos play5 speakers of my account

I own 2 play5 spleakers 1st gen and just sold them. I want to discontinue from my account. 

1
Airgetlam
11 months ago
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GalazContributor I
asked in Speakers
Sub (Gen3) - Quiet

Hi!I've recently gotten the Sub Gen3 and paired it with my Era 100s.So far, the connection seems fine, but the bass is way lower than I hoped (underwhelming). I'm not sure if I've done something wrong during setup, but currently, I have it set to +15, and it's still low.I've factory reset my sub and both of my Era 100s, reset the Wi-Fi router, and reconnected everything, but it’s still not performing well. The bass remains underwhelming. I have Trueplay on, and I’ve tried turning it off and resetting it multiple times. I’ve also moved the sub around to see if that would change the volume, but nothing changed.Is there anything else I can try to fix this? I'm certain it shouldn't be on +15 and still be this low. Honestly, my Era 100s have more impressive bass than the Sub Gen3.Thanks!

1
Stanley_4
4 months ago
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Xaritorito88Contributor II
asked in Speakers
not possible to install Sonos arc

Hi, I just bought Sonos arc, but we tried in different ways to install it buy it’s not possible. The app can‘t find. We don’t know what to do. If someone can help me, It would be great.

2
X
3 months ago
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SkitoContributor I
asked in Speakers
New sub gen 3 hookup

Connected new Gen3 sub, no sound. Haven’t run trueplay yet. Light on sub is white.

2
S
1 year ago
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RensorContributor I
asked in Speakers
Sonos upgrade

Hello.If I use the upgrade offer on a unit, fx Sonos Playbase, will the unit be deactivated afterwards using the upgrade?Kind regards Rene

2
controlav
7 months ago
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ElleryHotelContributor I
asked in Speakers
Sonos unable to add speaker or component

I have spent several days trying to add 4 speakers to the system.  Upon setting up the first Era 100 the set up takes me through the audio pin, it connects to the local network successfully but then the speakers don’t show up.   We have tried to restore to factory settings, unplugged and re-plugged in, followed all the suggestions online.   When you try to call Sonos support, there is ALWAYS an hour wait.  No one ever answers. The chat option says no representatives are available. When I reset the location it tells me there is representatives available. But then I end up chatting with a Sonos Bot who does not understand the issue and not helping to resolve.  

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E
3 months ago
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hodderjContributor I
asked in Speakers
Can't configure Sonus Ray

Hi, I’ve purchased my first Sonos product a Sonos Ray.  I’ve tried configuring it today via the iOS app but after several attempts and several factor resets the app says the device is added but it doesn’t appear in the app and I can’t see it to use it form apps like Spotify.The steps for adding the device work fine until I add it a “room” and then it throws an error code when it tries to do a system update.  It continues the process saying it has added the device, but as I’ve said, I can’t see anything.So far I’ve tried connecting it to my mesh router network, also to my main ISP router network, I’ve reset all networks and the device several times too.  Nothing has worked so far.Anyone able to advise at all?  Thanks in advance.

2
H
3 months ago
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arnaudandphillContributor II
asked in Speakers
complete loss of system / products

Hello all. So whilst trying to connect two speakers this morning to airplay a podcast to the two rooms i was working between - and this completely failing to work which is the new normal since the new app launch,  most simple of tasks which had never been a problem before - my complete system / products have dissapeared. I have gone to System Settings to try and reinstall and the app can not find a single product l. Obviously not particularly happy about having to reinstall every single product and set up again my system / rooms etc, and even more annoyed that this doesn’t even seem possible as the app can not find any of them. Anyone else’s had this problem and found a fix? Many thanks   

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Bumper
2 months ago
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aap616Contributor I
posted in Speakers
Sonos Five Line in

HiI just got a Sonos Five and although streaming works well, I have been having a difficult time with its line in. The sound is DISTORTED (static). I have tried connecting the following:CD player using an RCA to 3.5 jack (two kinds already) DVD player using an RCA to 3.5 jack (the same two cable) CD player via headphone jack to 3.5 line in Macbook (3.5 to 3.5) Ipad (3.5 to 3.5) I have been with Sonos’ customer chat at least five times doing so many things with them (reset the unit, my router, changed wifi channels etc). COULD IT BE that the unit’s line in port is defective??!!  

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N
1 year ago
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FlintstoneFredContributor I
posted in Speakers
play 5 is consistently unreliable

I won’t buy another Sonos product. I’m tired of having to go through the set up and reconnection process every single time I leave it for a few days. Sonos needs to make their products as plug and play as Apple for me to come back. I have owned my play 5 for two years and in that time I have had to go through the setup/reconnection process dozens of times. It’s ridiculous. 

3
Airgetlam
1 year ago
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