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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4495 Topics
P
PschwenkEnthusiast II
posted in Speakers
Volume Normalization

Anyone else having this issue with the new Sonos App?  I have Sonos Playlists from different services, Spotify, Apple, Amazon, Slacker and they used to all play at the same volume level.  Yesterday, I was playing music for a pool party and the volume was way loud with some songs and other way quiet.  First time I’ve had this issue but it was extremely annoying.  Guest were displeased, and neighbors likely offended.  Had to keep modifying the volume every two or three songs.  Kinda made Sonos unusable.  Two questionsanyone else having this issue? Did the old S2 app have a Volume Normalization?  (think I remember that but don’t have access to S2 anymore).

4
P
1 month ago
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WardP186Contributor I
asked in Speakers
Single five (for music) located behind me

I have a pair of TruePlay-adjusted stereo-paired Ones in my 12x10 home office on a built-in corner L desk setup in front of me and a little off to the sides about 6 feet apart and three feet away from me on the sides.  I’ve felt the sound was lacking a bit in mids and bass, as expected from units of this size.I considered adding a mini-sub or replacing the Ones with a pair of Fives in the bookshelf about 10 feet behind me.  I don’t think I have the room for a pair of fives there, so I decided to try one of the Fives horizontally behind me (center of the wall, ear level). Because it is behind me over my shoulder, I’m obviously not getting the full advantage of the sound from it.  I’ve found that adding/grouping my existing stereo pair of Ones on the desk at a lower relative volume adds desired depth and front-sound stage, but a slight yet noticeable echo delay between the two sets.I put the other five in the family room for music down there.  Would I be better off taking the office five

1
melvimbe
6 months ago
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TyjamesContributor I
asked in Speakers
Beam Gen 2 Optical disabled after app update

Updated the App Yesterday knowing I’d have some issue,  but what I’m experiencing doesn’t seem to have been posted. My Beam connects to an older TV in our bedroom which only uses Optical. After the update it stopped playing audio from the TV, I resettled the beam, and did a reconnection, and it says it longer connected to the tv. I’ve unplugged the cable, tried a different HDMI… still unable to connect. The beam itself can pair to the system, so I’m able to play audio from it. But disappointed the app has broken the only reason we use our beam… for watching tv.

1
U
3 months ago
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Olsonmom2Contributor I
asked in Speakers
Speaker with no bluetooth

Can you use the speaker without Bluetooth?

2
N
8 months ago
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Max HeadroomContributor I
asked in Speakers
Multiple products "updating" for days

Hi Sonos users,I am in deep with multiple Sonos products all over the house. Currently I can no longer use my:Play: 1 x 3 One x 2 Boost BeamThey all have the same error message for DAYS now:“Your [device] will reconnect to your Sonos system when the update is complete”You can imagine my frustration.Can anyone in the community please tell me how to speed up/cancel/reset this clearly broken updating process?Thanks so much,-Sad guy with no music any more 

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Stanley_4
7 months ago
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barto63Contributor I
asked in Speakers
What to do with my Sonos %'s

I have a home theater set up that currently has an Arc ar the main sound bar, a sub and 2 one speakers for surrounds.  In my bed room I have a Ray with no surrounds.  I have 2 Sonos 5’s that are pretty expensive but I dont use them in my bedroom where they currently are located.  If I moved them into the living room with the Arc and the Sub could I create a room that would include the 5’s and the sub without messing with the home theater set up?

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Stanley_4
9 months ago
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OlahyltContributor I
asked in Speakers
problems connection

Hi! My Sonos one stopped working some time ago. When I am trying to reconnect it with my phone it is just blinking constantly. I have tried to connect it with the network cable and also reset it but it still just continuing blinking. Need help!

3
Stanley_4
8 months ago
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Antloft34Contributor I
asked in Speakers
5ghz wifi beam update

2nd update, still no connection to 2.4/5ghz wifi router. When are you going to sort this out?

3
A
1 month ago
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thebenjyContributor I
asked in Speakers
Intermittent dropouts (sonos1, sonos 5, sonos tv bar). with diagnosis

hi - had setup in new house with Archer VR1600v, smaller area / single storey, line of sight for S5 and S1, tv bar ‘around corner’ (~5 m away!)all products up to date.intermittent audio playback dropouts on radio or Spotify, and often mobile app ‘cannot connect’ when updating volume or pause / play. no microwave or other bluetooth/wifi products ‘running[‘ diagnosis 1870521460 hoping someone at sonos can confirm issues being experienced? 

3
Airgetlam
7 months ago
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LinelindskovhertelContributor I
posted in Speakers
access to sonos app, but can't login and my device wants me to login with this email

access to sonos app, but can't login and my device wants me to login with this email

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Airgetlam
6 months ago
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Gavin7Contributor I
asked in Speakers
play 1

I recently unplugged my play 1 whilst decorating, once I’ve plugged it back in and powered it up it won’t connect to my WiFi and the Sonos app can’t seem to find it I have a weak white flashing light, I’ve done all the troubleshooting but to no avail 

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buzz
27 days ago
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jannymanTrending Lyricist I
asked in Speakers
Original Sonos sub to a stereo set of Era 100’s?

As in the subject line.  Can this be done successfully please?

3
Stanley_4
9 months ago
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apforrestContributor I
asked in Speakers
Play stops on speakers when changing music on another

There are two scenarios that keep occurring since adding additional speakers this week. When I have a group that is playing music and start music on a separate speaker via the app not part of that group, the group music stops Similarly, when I have a group that is playing music and start music on a separate speaker via Sonos Voice Control, the group music stopsIt would appear that it doesn’t seem to matter whether the music already playing is coming from a group or an individual speaker, in both cases it stops and I have to play about in the app to get it so that different music is playing from different zones.This doesn’t seem right or feel like good user experience. Can someone expand on this and whether there is an issue here?In my set up I have an Era 100 which is in our loft, an Era 300 which is in our dining room, a Beam gen2 and mini sub in the lounge and a Move 2. Music is playing from Spotify which I have added as a service.Thanks

4
MoPac
18 days ago
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WestallmContributor I
asked in Speakers
bass reproduction when playing vinyl

I recently set up a Yamaha record player to play through a port and paired Era 100s.when streaming from Spotify the bass reproduction is reasonable however when I play any records there is a complete lack of bass. other than attaching a sub is there something I am missing?

4
W
11 months ago
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VillenContributor I
asked in Speakers
Sub Gen 3 x1 and Era 300 x3 configuration

I have 3x era 300s and 1x sub gen 3 in large entertainment room for music listening only. 2x Eras were connected in stereo on one end of the room and 1x era 300 is paired with the sub gen 3. the room dimensions = 5 meters x 8.5 meters x 2.5 meters (height). My issue is to do with bass since most of the bass is on the obvious half of the room.Do I need another sub or should I run each era 300 as stand alone speakers (update: I unpaired the stereo set, but now the volume seems subdued at a higher level and the era 300 bass is not great) is it a placement matter?Please help

3
Stanley_4
4 months ago
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pandeyvContributor I
asked in Speakers
Sonos Arc 125V USA power cable in India 220V

I got a Sonos Arc from USA. I know the device itself switches to 220V (range 110-240V) but the power cable is rated 125V. Can I use the same power cable in India (220V) or should I get a new power cable from India

5
K
25 days ago
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J GrayContributor III
asked in Speakers
Era 100 as a turntable pair and Beam surrounds with possible Bluetooth use

I am considering an Era 100 pair for my turntable and to use as surrounds for Beam.A little background on my Sonos system: the turntable; is a Victrola stream Onix currently connected to my Sonos system via Wi-Fi. Each beam is a different room I can use to listen to records. Beam Gen 1 is the BR soundbar, Gen 2 is the LR soundbar. Yes, each Beam has a subwoofer too; a sub-mini in BR and Sub Gen-3 in LR.Era 100 question: can these speakers be used as a stereo pair for a turntable when listening to records for better stereo separation; and switch to rear surrounds with Beam Gen 2 when watching a movie easily? I also would like to use the Era 100’s Bluetooth to connect a PC, Phone, or tablet to my Sonos system. However, I read or saw if you set the Era 100s as surrounds Bluetooth and maybe line-in is lost as an option. I think I would need to add the Era pair as a room for listening to records on the Victrola stream. I think this option lets Era’s Bluetooth stay available however I think

2
Stanley_4
1 month ago
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flying pencilContributor I
asked in Speakers
Pairing existing speakers to new wifi network

I just bought my own modem/router instead of paying the cable company rent for theirs.I cannot figure out how to connect my two Play 1 and one Play 3 speakers to the new network. The Sonos help pages say that I must do a factory reset but I can’t figure out how.Someone please help. 

1
N
4 months ago
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Adrian T 6677Contributor I
asked in Speakers
balance control

After the fateful upgrade the balance slider in the equaliser would not work. It would move but not change the speaker balance.Now the  actual balance slider in the EQ has gone !  This has happened between 22 & 23 May 2024 any suggestions re getting it back and making it work .App has been deleted and reinstalled 

5
A
3 months ago
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GalazContributor I
asked in Speakers
Sub (Gen3) - Quiet

Hi!I've recently gotten the Sub Gen3 and paired it with my Era 100s.So far, the connection seems fine, but the bass is way lower than I hoped (underwhelming). I'm not sure if I've done something wrong during setup, but currently, I have it set to +15, and it's still low.I've factory reset my sub and both of my Era 100s, reset the Wi-Fi router, and reconnected everything, but it’s still not performing well. The bass remains underwhelming. I have Trueplay on, and I’ve tried turning it off and resetting it multiple times. I’ve also moved the sub around to see if that would change the volume, but nothing changed.Is there anything else I can try to fix this? I'm certain it shouldn't be on +15 and still be this low. Honestly, my Era 100s have more impressive bass than the Sub Gen3.Thanks!

1
Stanley_4
3 months ago
E
Ebk92Contributor I
posted in Speakers
Sonos Setup Recommendation & Placement

Any help with getting the ideal setup for my apartment tv room, dining room and living room? I have my planned setup below but I am open to any recommendations and advice.   

1
Stanley_4
8 months ago
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keeperEnthusiast I
asked in Speakers
ERA100 green light after timed playback

Hello If i use timed playback on my ERA100 the green light comes on for a few second's at the end of playback.Wouldn’t be an issue but it’s in the bedroom and wakes you up as your trying to nod off. Cant see a setting that stops this?

1
Belly M
11 months ago
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MadraruaAvid Contributor I
posted in Speakers
my connect amp is blowing the fuse in plug

Hi I have a number of amps all working fine bar one which has blown a fuse. Replaced fuse in the plug and it blew that one. Any ideas or do I just send it back? thanks. 

1
Ken_Griffiths
9 months ago
A
Adrian.DEContributor II
asked in Speakers
Play 1 Speaker Defect / Popping

Hello everyone,as you can read in this topic two of my 4 Sonos Play 1 are defective. Even at low volume, the woofers start to pop. I was about to start unscrewing and replacing them, then I read here that they will probably be replaced. Is this still the case? Thank you very much.

1
Mr. T
6 months ago
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ThreeDaysTo FindAUsernameContributor I
asked in Speakers
What to pair with a Play3

Hi all,I have a Play3. I want to stereo pair it. But to what, Sonos no longer sell Play3s it appears? I don’t want to replace my Play3, I like it, but do I need to to get a better experience. In other words would two different speakers lose something in quality?CheersPaul

2
Bumper
3 months ago
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