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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4595 Topics
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Wah1785Contributor I
posted in Speakers
Sonos Ray to Projector and Apple TV

I used to have a TV that works perfectly with Sonos Ray but due to not researching properly. My TV is sold and I am left with Sonos Ray with an optical audio Apple TV 4k I like to find options that can still use them together with a projector. Would anyone have any idea?  would simply buying this fix my problem? I don’t really want to get rid of my sound bar since is only 6 months of usageHDMI 2.0 Audio Extractor 4K 60Hz 4:4:4 HDR D-o-l-b-y Vision 18Gbps - SPDIF Optical 5.1CH+3.5mm Stereo Audio Breakout, CEC, D-o-l-b-y Digital Audio Decoder,Set EDID/Audio/Down-scale/HDCP by DIP,EX11PRO https://amzn.asia/d/d8hAQbt

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W
1 year ago
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kkjjssContributor I
posted in Speakers
Putting phone in airplane mode seems to help reduce setup problems

I have a Netgear Nighthawk Mesh system that I setup to take the place of the wireless from the Verizon router (they are my internet/tv/land line carrier).  Due to some tv problems, I ended up getting a free upgrade to the Verizon equipment and it seems to make the wireless network from my mesh system require everything to reconnect.  Our Sonos system is four Play 1 speakers, each running on our WiFi. So when I went to reconnect the Sonos system I had a number of problems with the Sonos app on my phone telling me that at times, it could not find my system or specific speakers, etc.  At times it said something about checking the wireless network that my phone was on.  After trying a number of restarts for one day I factory reset all the Play 1s and went off to think.  The next morning I started as a new system setup (which I had tried before) and then still had some problems finding equipment and getting message asking me to check the network.I then thought about my phone - which is a Pi

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buzz
1 year ago
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HarshmanContributor I
asked in Speakers
calibrating

Calibrate my Sonos system with an android. Beam era 100, mini woofer?

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Stanley_4
1 year ago
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mjh2Contributor I
asked in Speakers
Some network upgrade issues...and a partial solution

So I upgraded my old internet service to our community's new fiber network.So on the new 1Gig fiber, I've managed to get two speakers onto the network simultaneously. But the third? I can get it to connect and work when it's alone, but it will not appear/work with either one of the other two speakers. I wasn't trying to get all three to run simultaneously, not yet. The third will not appear with another speaker either wired or wireless.The bad news? All my playlists are on speaker #3. BUT: I downloaded Sonosaver (https://sonosaver.mrupp.ch/) and I stalled it and the Sonos app for Windows on my PC. The good news is that I exported the playlists from speaker #3 and successfully imported them to Speakers 1 and 2. So now I can run two speakers and have the playlists, too.But I want the third speaker to participate, too. Does anyone have insights about this?

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L
1 year ago
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HarshmanContributor I
asked in Speakers
Beam and Directv receiver. Volume control.

Installers replaced my sound bar with a Sonos surround sound. Before the Sonos install I was controlling volume with Directv and now it's Sonos Beam even though I am using the Directv remote. I prefer the Directv control remote...it's more responsive. Any suggestions?

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buzz
1 year ago
M
MaxSt-HContributor I
asked in Speakers
Bell Canada Wifi pods incompatible with Sonos : Is there a workaround?

Hello,My system is composed of 3 Sonos One SL.One keeps disappearing from app.My internet service provider is Bell Canada.They provide the Wifi Modem, and I absolutely need their pods.These work on 2.4 ghz (like Sonos).Sounds like they’re incompatible with Sonos, unless there’s a workaround…Thanks

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M
1 year ago
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KretaPeterContributor I
asked in Speakers
connecting problem Five

Hi, I have a Sonos Play 5 and a Sonos Five.  After a change of residence I have a problem with the existing router.  It is a gated community with a fixed internet with wifi.  The router : Hap ac lite.  Very good reception on smartphones and firesticks.  The Play 5 is recognized by the Sonos system, but also lost again in between.  The Five cannot be installed at all, always expecting me to restart the router or to remove the box from the network and/or reset it to the factory settings.  Is the router the problem?

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Airgetlam
1 year ago
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Ghill sntContributor I
asked in Speakers
Sub mini keeps disconnecting from my system

New sub mini keeps disconnecting from my system. I reconnected it every day and by the next day it is disconnected again. 

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W
1 year ago
A
AmerifaxContributor II
asked in Speakers
Sonos One - Use without cell phone.

Sonos OneConnect Sonos One to run without Cell phone.I have done this in the past. I would move my Sonos One from my office to my basement.  After moving Sonos One I would have to mess around with the buttons on the top to get it to play again. , To use it I would simply say “Alexa play Frank Sinatra with spotify”.  It worked great. Now for some reason it will not work at all. I have messed around with the button on the bank and the buttons on top with no luck. What must I do.What is the sequence of the buttons to make it work. After the move?Is there a way to move the Sonos one where I don't have to mess around with buttons?Bob

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Corry P
1 year ago
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4 DContributor I
asked in Speakers
gen 3 sub

I currently have a pioneer amp with a sonos connect. Does sonos offer a new product instead of the connect, that i could pair a gen3 sub with while still using my pioneer amp?

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Stanley_4
1 year ago
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LZP9Contributor I
posted in Speakers
new internet

Hi we got New internet how do we get sones on the New internet?  regards  linda 

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106rallye
1 year ago
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SpyceyoneContributor I
posted in Speakers
MOVING TO PORTUGAL

I have two play fives one sub woofer and one play one. I am moving to Portugal. Please tell me if any necessary adapters will be needed or can I just plug and play which I really am praying for.

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S
1 year ago
F
FerranContributor I
asked in Speakers
Cable era 100

Hola,Cuando tendréis disponibilidad de cable corto para era 100, los tengo instalados cerca de los enchufes y me sobra mucho cable.Gracias

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Jamie A
1 year ago
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JulygibeContributor I
posted in Speakers
sonos sub mini: how much electric power is required?

Hello how much electric power do I need to anticipate, how many ampere is it required to make it work ? thanks 

4
Stanley_4
1 year ago
A
AyinedollahContributor I
posted in Speakers
iPod Touch doesn't play loud through Sonos 5 second generation

Hi. My iPod touch used to play through my 5 gen 2 very loud. In the last few years I cannot get the volumes as high as I used to. Playing music through my iPhone - which I DON’T want to do is much louder. I have tried everything to get the high volumes of the good old days back on my iPod touch through my 5 Generation 2 - no success. Please help. Thank you!

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N
1 year ago
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Timsharp14Contributor I
posted in Speakers
line in

I have turntable plugged into a sonos 5 via rca. Works fine. Buy another 5. Set up a stereo pair. Line in only plays out of one speaker. Will sy both if grouped but not in stereo pair. Experimenting while playing and it will play out of the 1 not plugged in but only ever recognises 1 speaker as connected. What do I do next?

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T
1 year ago
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RadmiralContributor I
asked in Speakers
sub mini

Can the sub mini work with Move

1
G
1 year ago
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slashouqueContributor I
posted in Speakers
vinyl system connected to sonos amp but don’t hear from Play 3

Hey guys, I just connect my vynil système to sonos amp but can’t hear any sound with My Play3. Any Help? Both are well synchronise from Sonos S2 app. Thx

3
N
1 year ago
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jakesilvContributor I
asked in Speakers
Era 300 stereo pair with sub sound dropping out

Hi all- I have two era 300 speakers paired with a gen 3 sub for music playback via iPhone. The set up will not trueplay tune, seems like the right speaker isn’t sending out tones as it should be, and when the process fails the right speaker continues to tone as if it is delayed. When playing back music the right speaker often drops out entirely. Both speakers are on the same network. I’ve tried restarting my router and resetting and re-adding both era 300’s. Can’t seem to resolve the issue. Any ideas?

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J
1 year ago
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JeanetteKContributor I
asked in Speakers
playbar/sub not configured

I have a Playbar and sub that suddenly have stopped working, it may have happened when I had to turn off power to that circuit in my house recently. I see (? + sub) not configured for this room. I’m thinking it sees the sub but not the Playbar? The help article it links me too basically says unplug and replug the products but that isn’t doing anything. I tried adding a new product to get it to reconnect to the Playbar but it can’t find it. It’s plugged in with a solid white light. I should add that I’ve been trying to factory reset by holding down the mute and also trying mute and volume at the same time while plugging it in and it doesn’t do anything, stays a solid white light Moderator edit: combined posts

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Jamie A
1 year ago
A
Andresamez95Contributor I
posted in Speakers
sonos play 3 dont working

Hello  can't configure one of My play 3 Say is already configured to another account, i already reset the play 3 but still don't work

1
Stanley_4
1 year ago
RossCliv
RossClivContributor I
asked in Speakers
sonos beam gen 2 pairing with old sonos

Please tell me if my new sonos beam 2 will pair with my sonos play 1, sonos play 5 and sonos play 1 S1.Thank you.Clive Moderator edit: changed S2 to S1 for accuracy

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G
1 year ago
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PNH59Contributor I
asked in Speakers
Sonos Era 300 Stands

Can anyone please confirm the diameter (ideally in cm) of the circular base of the Sonos Era 300 floor stands? The measurement is not given on the Sonos website and, somewhat unbelievably, Sonos customer service tell me that they don’t have the measurement so can’t tell me. Thank you.

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P
1 year ago
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WhiteTreeContributor I
asked in Speakers
Play 1 and Play 3 stereo issues

Hello community,  I've got a play 1 and play 3 and I'm having issues connecting it as a stereo pair. They are under the same Wi-Fi and also up to date with the latest software and app. Any assistance or tips you have?

1
Sotiris C.
1 year ago
AjTrek1
AjTrek1
posted in Speakers
Opinion: Why you may want to choose Sub (Gen3) over Sub-Mini

The Sonos Sub-Mini offers great bass/low-end response at a substantial cost savings versus the Sub (Gen3). In a small to medium size room it’s more than adequate in most environments. I have a Sub-mini in a bedroom and in my garage bonded to Era 100’s in stereo pair. Although the garage exceeds (IMO) the definition of a medium size room the topology is concrete floor, smooth walls and ceiling with no plush accouterments. In both spaces the Sub-Mini sits in a corner using the floor and two walls to boost bass response.As with any sub...placement is a key factor to accentuate the bass response. Other than bigger bass (which is a given) another reason to opt for the Sub (Gen3) over the Sub-mini is placement options. The Sub-Mini (because of its shape) doesn’t offer the placement versatility of the Sub-G3; such as unobtrusively behind a cabinet or under a sofa. Just food for thought when considering which Sonos sub to purchase where cost is not the deciding factor.

1
Corry P
1 year ago
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