Hi there,
I am kind of over Sonos at this point. We have had a Play 3 for about 10 years and my wife has been having connection issues forever basically. We decided to buy a 2nd hand Play 5 Gen 2 this week from CEX. Go to connect it and the Play 5 cannot be found
We….
- Factory reset → orange / white lights flashing Play 5 - nothing
- Power on/off a billion times.
- reset router - nothing
- plugged Play 5 into network wired.
- turned off old Play 3 - keeping Play 5 wired. keeps trying to find Play 3, and indeed seems to find it despite being off. Maybe by MAC address without power?
- wired Play 3 and Play 5 - nothing
- ended up with Play 3 connected via wired and needed to faff about to get it back.
checked bluetooth, it’s on. Phone is right next to Play 5, it can’t find it.
I am just beyond understanding where to go next. Any ideas? At what point is the product just faulty and I’m no longer being an idiot.
Many thanks.
RobL
Best answer by Ken_Griffiths
View original