Hi my Roam arrived today. I have other Sonos speakers so pretty familiar with the set up etc. However, my roam keeps stopping playing the music from Apple Music after a few seconds to a minute in. This happened on WiFi and Bluetooth mode. When it does this, my iPhone tells me the music is still playing but no sound is coming from the roam or my phone. I’m with Talktalk and the router doesn’t show an internet problem. I can’t figure it out. On occasion, the speaker just turns off (no leds on at all). Then when I switch it back on, the playlist is wiped. It’s fully charged and does this when plugged in and when running off battery. Is it a duff and I need a replacement?
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Has anyone ever resolved these issues? Or hav you all just returned the product? I’m SO frustrated with it that I’m seriously contemplating giving up on SONOS all together!
I changed brand from BOSE to SONOS due to their quality - I love my home system, but the Roam has been the most frustrating product to use!
The two Roams I have here are working fine and without issue. I often take one away when travelling and use it both on WiFi and Bluetooth all the time and it works a treat.
If you’re having some difficulty with your device then perhaps contact Sonos Support and give them an outline of what’s happening together with a diagnostic report reference from the App and then take it from there.
You can contact the Staff via this LINK.
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