Skip to main content

Speakers

Discuss Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. Talk about your Sonos Speaker experiences here.

  • 3,306 Topics
  • 30,685 Replies
Ditte
Ditte
started this topic

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started. 1. Download the Sonos app.You’ll need the app to set up and use...
  • 10
  • 3
3306 Topics
J
jedemd2663Contributor I
asked in Speakers
Routers

A lot of the answers to trying to solve problems with this new app seems to revolve around user's routers. I’ve been using the same router for several years seamlessly with Sono's product. Now since this new app has come out, nothing remains consistent after what appears to be a successful set up. Voice assistant fails from day to day. Speakers drop off, come back then drop off again in multiple zones. I seriously doubt it's our routers when previously everything worked perfectly. I won't even attempt to keep trying to make it work like it used to until Sonos figures this out and give me back the use of my $7000.00 INVESTMENT.

0
J
2 months ago
J
JackoozeContributor I
asked in Speakers
connecting Multiple Sonos Move

I am having a party this weekend and borrowed two of my friends Sonos move systems.  In total there are three Sonos that are each setup to individual accounts.  How can I sync all three using my app without resetting each one ? I don’t want to disrupt my friend’s setup. 

0
J
3 months ago
N
Neil ChapmanContributor I
asked in Speakers
Can't "move" Sonos One LH which shows as in "unmamed room" to existing system playbar,sub and RH in TV Room.

I have tried resetting to factory settings and spent so much time and frustration on this. It should allow me to disconnect the LH Sonos one from “Unnamed room” and allow me to add it in the “TV Room” ….. but no no no … What a nightmare of a system!!!Any help be grateful for. 

0
N
3 months ago
M
MaleLucky13Contributor I
asked in Speakers
Sonos App keeps running an error

Hello, I can’t use the Sonos app as it keeps running an error. It says that the software needs to be updated and when I try to update it, it asks me to log in, and then it runs an error. Has anyone encountered this problem and knows how to solve it?In general the Sonos app faces tons of issues constantly but now I can’t even use it! Thanks,Male.   

0
M
3 months ago
L
LucasColombiaContributor I
asked in Speakers
¿how to disable the sound of touch controls?

¿how to disable the sound of touch controls?

0
L
3 months ago
S
ShejkJanContributor I
asked in Speakers
Nokia Beacon 1 mesh devices

HiWe have installed Nokia Beacon 1 units for our wifi mesh network, and now I cannot configure my Play 1 units.I have tried both with and without cabled network. I managed once to get one unit online with cable, but after I tried to use it on wifi, I have not been able to get it online again.Anyone with experience with Nokia Beacons?

0
S
1 month ago
D
Daz_WrightContributor I
asked in Speakers
Why isn’t now playing consistent across devices?

If I start playing something on one device (my phone) and sometime later look at now playing on another device (my iPad) it’s not correct. It shows the correct queue but can’t tell what track in the queue is playing. Usually it tells me that it is the first track in the queue.Needless to say this never used to happen *also, this community asks you to select a topic but the app isn’t a topic heading. All of my problems relate to the app

0
D
2 months ago
R
RAUL_090Contributor I
asked in Speakers
Can’t pair SONOS ERA 300 and Samsumg smart TV with Bluetooth

I purchased a Sonos Era 300 and tried to pair it with my Samsung smart TV by Bluetooth; the TV find the speaker in the Bluetooth speaker list; and the message is Needs pairing, so I clicked and again in Pair and connect and after less than a minute “connecting”, it comes the message of the connection unsuccessful and ask to make sure the device is turned on; with the Era 300 turned on and ready to pair. Thank you in advance for your support!  Raul.

0
R
3 months ago
A
AtlJeffContributor I
asked in Speakers
no Sonos service

I used SONOS two days ago. Suddenly it says it can’t find either of my speakers on my WiFi system. WTH?

0
A
3 months ago
L
Lundylicious20Contributor I
posted in Speakers
Solving Sonos Update and Connection Issues with Mobile Hotspot Workaround

System:Beam (Gen 1)2x - One SL (for surround sound)ISP:Google FiberRouter:Nest Wi-Fi Pro 6e AXE5400 Mesh RouterProblem:Products sporadically do not to connect to home Wi-Fi during product/system set up. Products immediately fail to update. Error 1002.Solution:You need a mobile hotspot, second mobile/tablet device with sonos app, & computer with the sonos controller for desktop.Configure mobile hot-spot as a 2.4 GHz Wi-Fi network and turn it on. Connect a mobile/tablet device with sonos app and a computer with the desktop controller to the hotspot Factory reset all sonos products (green light should be pulsing when done correctly) On the device with the sonos app, begin set-up of sonos products. Connect as many as possible. If the device fails to connect to the 2.4 GHz hot-spot, reconfigure the hotspot as a 5 GHz Wi-Fi network and attempt to connect again The goal is to have the devices show as part of your system, even if the device shows as “not registered.” If the device shows as

0
L
1 month ago
C
Casa NapoleonContributor I
asked in Speakers
Sonos Speaker error message: Not Registered

My Sonos app just updated which prompted my Sonos Move and Play 1 speakers to update. In the updating process, these two speakers are not connecting to my system with a “Not Registered “ message for both. I cannot reach tech help for assistance. Any guidance to correct this matter? 

0
C
4 months ago
A
amorgan250Contributor I
asked in Speakers
Sonos Play 1 Volume

Since the new app update, my Sonos, when first powered up, will default to 0 volume.  I am conditioned to press the button then get to work, after a few minutes I realize it is not playing and see that the volume is at zero.  Just now I paused a song, and when I returned to play it, the volume was back at 0?  Am I missing something?  I see you can set the max volume, but no where do I see how you can set a default beginning volume?  Am I just asking too much?

0
A
2 months ago
1
12promisesContributor I
asked in Speakers
Playback issue

Hi System is 2 x Play 1 and 2 ceramic 300.When playing a track the music stops and restarts within a few seconds.It does this with every track played and is not intermittent.Any thoughts would be welcome.Thanks 

0
1
1 month ago
S
SizeContributor I
posted in Speakers
june 2024/customer support

iPad Pro, Era 300 ,S1 Samsung QLEDSpent 3 hours talking to tech support.  He had me download an app to share my screen and nothing worked.   Frustrated and clueless.  This evening I emailed the contact CEO and suddenly my Era 300 is connected to both the iPad and the tv but cannot add my S1 speakers to  the  mix.  Spoke top soon!  It just disconnected-no kidding!  Any advice?  Thank you,(Analog) Suze 

0
S
2 months ago
T
TdascContributor I
posted in Speakers
If your Sonos Roam does not connect easily - please share stories with me

Hi, I have a Sonos Roam and it is very hard to connect to. I have seen various threads on this site saying the same thing with the users more or less describing the same experience as me. I particularly share the sentiment on one user who explained how frustrating it is to decide you want to put music on, only to be denied by 20 minutes of trying to connect. All that happens is that the moment passes, and your wife looks at you disappointedly. When you consider how our phones connect effortlessly to everything else one has to ask how has Sonos made an expensive bit of kit that doesn’t connect very easily? And then you see the mess they have made with the app, and you realise Sonos is incompetent.  In most of the other threads, a chap called Ken Griffiths pops  up to tell the users that are complaining about their Roam that his is OK, so what is the problem? It must all be fine. He does this on many posts, not apparently realising that all is clearly not fine. I always find contribution

0
T
3 months ago
J
jvkiiContributor I
posted in Speakers
Feature Request - Add chromecast functionality to sonos speakers

I have a few sonos products, mainly soundbars and sub for home theater.  I would love to expand to more speakers but I want the ability to cast from youtube music and plexamp, my main methods of listening to music.  I do not like the sonos app for finding and playing my music, making playlists, etc… I know this has been brought up before, but it seems like a missed opportunity.  There are only more sales to be had from supporting more protocols and ways to play your music.  I don’t know if there is an official feature request or similar community functionality so thought I would make this post.

0
J
3 months ago
B
BalzaContributor I
posted in Speakers
No power to gen 2 sub

Hi,I have no power with Gen 2 sub. It isn’t the power point or lead issue. (I am an electrician). I have a 1st gen sub that is going strong so I think gen 2 sub’s have a power issue. Paying over $1000 for a sub that doesn’t last 5yr is pretty average.I had a move that the battery stop charging alsoI love Sonos. I have use there products for around 10yrs. I have play 1 x 2, play 3 x 2, play 5, playbar, beam, sub x 2, move and amp Over the last couple years I have experienced the most problems with the app (bugs/delays/app closing). Maybe Sonos needs to go back to there original scope of make a couple of amazing products instead of lots or average ones that can’t outlast their originals  Cheers

0
B
3 months ago
1
1stPoochContributor I
asked in Speakers
Beam (1st Gen) firm ware update

The firm ware will not update after factory reset. I cannot add this speaker. The unit was repurposed to me from a friend. Any ideas? I am using a 5G router from Verizon.

0
1
4 months ago
J
JohnGaltContributor I
asked in Speakers
Play 1 sound Delay from Roam

Is there a sound delay when pulling bluetooth music from Roam to Play 1 speakers?  

0
J
2 months ago
F
Francis KimContributor I
asked in Speakers
New-to-me Sub Gen3 will not finish first update post-factory reset

I have a sub I got second hand. I'm able to start the process of adding it to my system, but before I can add it, the app insists on updating the device. Every single attempt at updating the device has failed. I get no error codes to work with, and the device is just flashing red.So far I've tried: Updating my system as a whole Reinstalling the app Restarting the device and my router. Plugging in the sub with an ethernet cable (both before the update and mid update) Splitting my network into separate SSIDs for 2.4Ghz and 5Ghz Assigning a static IP to the sub I've been on the phone multiple times now with Sonos support and still have not found a solution. They've transferred me up to level 2 support but they have no openings in the next few months for a call.Has any one on here run into a similar issue?Does anyone have any other ideas for things I could try?

0
F
4 months ago
S
SeethuContributor I
asked in Speakers
connecting mini sub

I am starting hate Sonos.  my sonos sub mini appears in the app. But always says not connected. And all steps given such as turn on n off , refresh wifi all this just dont seem to work. Even the chat with sonos staff is of no use. It still does not work. Is anyone having or experiencesd same issue. I intend to take sonos to court as this absoutely not close what was expected from best. Its very frustrating experienxe pls help 

0
S
1 month ago
P
PhilippeHContributor I
asked in Speakers
Reset not possible Beam 2

After multiple resets, my device continues to flash white.I've tried everything: connecting the device to the Ethernet, restarting the router, updating the SONOS applications + the phone, restarting my iPhone several times and still nothing.Now I suddenly have the same problem, what should I do?Thanks in advance!

0
P
3 months ago
P
paulrwProdigy II
asked in Speakers
My first used Gen2 sub, flashing slow green, app mute toggle does nothing

Just got my first used sub working with used playbar. All was well till i muted the sub in the app with the toggle slider, now it just flashes slow green and i can’t unmute it.I have powered sub off/on, removed it from room, and put it back again, playbar plays success tune but sub still flashing green light.Is this a new app bug?How do you turn sub off when you don’t want it on? mute it? turn it’s volume down? switch its power off? My guess is the app is confused and has lost control of sub mute?When would power off/on the playbar help...

0
P
2 months ago
K
keithjgilesContributor I
asked in Speakers
code 1005 after update

After the update, I get a code 1005 on 9 for my 20 devices. I have reboot individual pieces, router and my hub.

0
K
3 months ago
S
Sam LimContributor I
posted in Speakers
Sonos connections

I have sonos play 5 gen 2 and roam 1.All are working fine independently.However when I try to group Roam 1 with Play 5 via app, it gets an error essage that say unable to connect, please try again later.Any thoughts?

0
S
3 months ago
Terms & ConditionsCookie settings