Answered

how to connect play 5 to wifi network?

  • 13 March 2023
  • 7 replies
  • 235 views

I cant updating my play 5 Sonos to change to wifi connect. How to play my sonos 5 without eithernet cable connect to my home wifi network

icon

Best answer by Binhvt 15 March 2023, 06:28

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

7 replies

https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

Seems like you didn’t respond in time, you’re likely going to reconnect, and give them the information they were requesting. You may want to save time and call in. 

I just reconnected. They told that they will replacements an other product fo me. 

I had did this to switching my play 5 to wireless but it cannot connect

What sort of error message are you seeing?

I suggest that you temporarily wire the PLAY:5 to your network, then make sure that the WiFi credentials are correct.

It can not connect to network via Wifi. Only connect via ethernet cable. I have to try alot to update network for switching wired to wireless, but it can not connect.

 

Here's reply from Sonos support assistant: 

"

E M

22:56

Thank you for your patience, we did discover an issue your Play:5 Gen 2 speaker, and because of that problem, it is unable to connect to the WiFi. As this is a known issue with the Play:5, we will provide you with a replacement without any costs.

23:03

Please note that we have a limited Play:5 gen 2 inventory in all regions. The replacement you will receive could be a Play:5 (Gen 2) if possible, otherwise you will receive a Sonos Five.

23:04

Please confirm the following details in order for us to update your case:

23:05

- Full Name: - Shipping Address: - Phone Number:

23:05

E M

Are you still here? Please note that if you do not respond, the chat session will automatically end. After the chat ends, you will be provided with a chat transcript which you can download. Please get in touch if you need further assistance and feel free to reference your case number: ********

E M

23:08

Chat Ended from Lost Connection

Close ChatSave Transcript

 

Moderator edit: removed some details