Question

Sonos 5-2 maakt geen verbinding met WiFi

  • 8 July 2020
  • 1 reply
  • 191 views
T

Mijn Sonos 5 verbindt alleen nog maar via Ethernet en niet via WiFi.

Ik heb een Boost aangeschaft in de hoop het vermoedelijke probleem, instabiel netwerk met te veel concurrent users, te verhelpen, maar helaas zonder resultaat. De overige Sonos apparaten zijn overigens wel probleemloos op het Boost netwerk aangesloten.

Mijn vermoeden is dat de WiFi kaart in de 5 defect is.

Ik heb een diagnose uitgevoerd met nummer: 1093768781

 

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1 reply

Mark P
Userlevel 5
Badge +14

Hi @Tom B1.

Thank you for reaching out to Sonos Community.

Your right base on the diagnostic report the Play:5 is not online in your Sonos application.

Here are some things you can try:

  • Powercycle the Play:5 for one minute.
  • Then factory data reset your device.

  • Much better to hardwire the play:5 when adding it back to the Sonos application.

  • Next, you need to set up the speaker wirelessly again Go to Settings » System » Network » Wireless Setup.

  • If it still doesn't work just add the play:5 with the ethernet cable still attach on it, then submit a diagnostic report again.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

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