Re: Diagnostic Confirmation No: 1927300542
I have a fairly new Sonos Beam that no longer responds to volume commands from my TV remote. I have tried with multiple TiVo remotes and the Samsung remote that came with the TV. The built-in Alexa has no problem understanding verbal commands to raise or lower the volume, and all remotes work fine if I disable the "external speaker" feature in my television set. Further, if I open the Sonos app and try to create a new remote control, it doesn't recognize that input either.