why don't you put some more meaningfull information into the about my system report
so us techs can be more self supportive - can't be that hard -
I am talking things as simple as :
where the device is connected to: WIFI, Hardwired, Boost
Device error/retry rates
just that to start with would be helpful.
cause frankly, your support process doesn't work :
- Your call back menu of late, never seems to kick in. so I sit on hold.
- Your availability, when on site, is spotty. never seems to work i send sitting for hours waiting for someone to answer.
- Chat, maybe? sometimes they are quick, most of the time I either get no response, a response a day late sometimes an hour later....
- The whole run a diagnostic, then call for an analysis... give me a break. with all the above latencies thsi si VERY impractical
Best answer by ratty
As for more detailed diagnostic information, there's still some available at http://Player_IP_address:1400/support/review. There was a lot more information until a major cull two years ago, and then a further pruning last year. Too much was being exposed inadvertently, evidently because misguided users would forward ports through their router. The scope for self-help has now reduced markedly.