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Workaround? I don't have the original email/password when location was installed.

  • 28 November 2017
  • 3 replies
  • 106 views

Last week, my son installed two Sonos One units at our new house. He is back at school with his email/password. I'm trying to install a Playbar on the main TV, but the Sonos App won't let me install with my own credentials. It is requiring my son's info. Is there a workaround?
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Best answer by Theofam 29 November 2017, 00:51

Thanks, Chris. I factory reset everything and it’s now working.
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Userlevel 7
Badge +22
Call Sonos or PM one of the reps. on here.
Thanks, Chris. I factory reset everything and it’s now working.
Userlevel 7
Badge +22
Well that would do it too

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